Privacy Policy

20210817_rev01 · COMPARED WITH 20210506_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20210506_rev01 to 20210817_rev01

4343- Volume of data transmitted
4444- Requested domain
4545- Notification of successful data retrieval
4646- Search term when using a web browser
4747- Abbreviated/anonymised IP
4848- Full IP address (for a maximum of 14 days).
49- Diagnostic information in the event of errors.
4950
5051Processing is carried out in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is stored for purely technical reasons and is not associated with a specific person. Website access data is used for error analysis, ensuring system security, logging access to paid services (e.g. DeepL Pro) and to improve our translation service. Based on your IP address, we also use geolocation to determine the region from which you are visiting our website. We use this information to check whether we can offer you the DeepL Pro service in your region, which corresponds to our legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR. The storage of the full IP address for a maximum period of 14 is also justified by our legitimate interest in achieving the listed purposes, Art. 6 para. 1 sentence. 1 lit. f) GDPR.
5152
5253## 6\. Temporary Storage of Metadata when translating Documents
5354
5455When translating documents, particularly the following data is stored for each translation process:
6768## 7\. Cookies and Web Storage
6869
6970If you do not want us to use cookies or web storage objects, you can change your browser settings accordingly. Please note that if you completely disable the use of cookies or web storage objects, the functionality and scope of the website may be impaired.
7071
7172We specifically use cookies or web storage objects in the following categories:
7273
73- Necessary: These cookies or web storage objects are necessary for our website to work properly, for you to be able to navigate smoothly, and for you to be able to use the most important functions. This includes security features, features that allow easy access, and settings such as the display language of the website and the translation language. We use these cookies or web storage objects on account of our legitimate interest in the presentation of our services and our company as a whole. Processing is based on Art. 6 para. 1 sentence 1 lit. f) GDPR.
74- Performance: In order to continuously improve our website, we collect data for statistical and analytical purposes. We use these cookies or web storage objects to measure, for example, how often users return, and which features they use. In accordance with Art. 6 para 1 sentence 1 lit. a) GDPR, we only use these cookies or web storage objects with your explicit consent.
74- Necessary: These cookies or web storage objects are necessary for our website to work properly, for you to be able to navigate smoothly, and for you to be able to use the most important functions. This includes security features, features that allow easy access, and settings such as the display language of the website and the translation language. Statistical data about the use of our website is additionally collected. We use these cookies or web storage objects on account of our legitimate interest in the presentation of our products and our company as a whole. Processing is based on Art. 6 para. 1 sentence 1 lit. f) GDPR.
75- Performance: In order to continuously improve our website, we collect data for statistical and analytical purposes. We and ourexternal service providers use these cookies or web storage objects with your explicit consent in accordance with Art. 6 para 1 sentence 1 lit. a) GDPR.
7576- Comfort: We use these cookies or web storage objects to make using our website more comfortable for you. For example, we remember which areas of the website you have already visited and help you to use the website in the best possible way. In accordance with Art. 6 para 1 sentence 1 lit. a) GDPR, we only use these cookies or web storage objects with your explicit consent.
7677
77The following table lists the different types of cookies and web storage objects that may be used on our website. Our cookies or web storage objects are stored in your browser until they are deleted or, if it is a session cookie, until the session has expired. You can withdraw your consent for the use of cookies or web storage objects in the categories "Performance" and "Comfort" in each of these categories directly.
78The following table lists the different types of cookies and web storage objects that may be used on our website. Cookies or web storage objects are stored until the specified expiration time or until you delete them in your browser or, if it is a session cookie, until the session has expired. You can withdraw your consent for the use of cookies or web storage objects in the categories "Performance" and "Comfort" in each of these categories directly in the table below.
7879
79With the exception of the third-party cookies from our payment service provider Stripe (see explanatory notes, section 10), the customer support software from Zendesk and the marketing software from HubSpot (see explanatory notes, section 11) and the marketing software from HubSpot (see explanatory notes, section 12) the information generated by cookies and web storage objects, relating to the use of this website, is transmitted to our servers within the EU; this is the only place it is stored. This information is not disclosed to third parties.
80With the exception of the third-party cookies from our payment service provider Stripe (see explanatory notes, section 8), the customer support software from Zendesk (see explanatory notes, section 11) and the marketing software from HubSpot (see explanatory notes, section 12) the information generated by cookies and web storage objects, relating to the use of this website, is transmitted to our servers within the EU; this is the only place it is stored. This information is not disclosed to third parties.
8081
81The cookies set with the help of Zendesk are cookies that are technically necessary to ensure the functionality and security of the FAQ-section of our website and to protect the website from bot-controlled attacks. The data processing therefore corresponds to our legitimate interest, Art. 6 para. 1 sentence 1 lit. f) GDPR.
82
8382Overview of the cookies and web storage objects used by DeepL:
8483
8584### Necessary
8685
8786| Context | ID | Description | Technology | Expiry | Owner |
8887| --- | --- | --- | --- | --- | --- |
9998| DeepL Pro-User Login/Session | IDdl\_logoutReason | DescriptionWhen you get logged out accidentally, we will help you with an error message. We use this cookie to deliver this message to you so you can prevent this problem in the future. | TechnologyCookie | ExpirySession | OwnerDeepL |
10099| DeepL Pro-User Login/Session | IDep | DescriptionIp-Based Enterprise Account login token. Checked once per session and deleted afterwards. | TechnologyLocal Storage | ExpirySession | OwnerDeepL |
101100| DeepL Pro-User Login/Session | IDuser | DescriptionStores the display name of logged-in users to display their name. Deleted if the user logs out. | TechnologyLocal Storage | Expiry7 days | OwnerDeepL |
102101| Release process | IDreleaseGroups | DescriptionUsed for gradual, controlled releases to ensure stability, quality and performance of our service and infrastructure. | TechnologyCookie | Expiry1 month | OwnerDeepL |
103102| Session ID | IDdapSid | DescriptionSession ID and timestamp. Automatically deleted after 30 minutes of inactivity. | TechnologyCookie | ExpirySession | OwnerDeepL |
104103| App Usage Statistics - only for DeepL Apps | IDappUsageStats | DescriptionRemembers when the user last used the app. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
104| Sales Form Usage Statistics | IDsalesContactStats | DescriptionRemembers when the user submitted the form. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
105105| Document translation | IDLMT\_doctranslate\_client | DescriptionUsed to bind an ongoing document translation process to a user and protect the document translation feature from excessive use by individual users. This ensures that the service is not impacted for the remaining users. | TechnologyCookie | Expiry1 month | OwnerDeepL |
106| Security | IDdapUid | DescriptionUser identifier to ensure correct operation of our systems, including to identify malicious bots and measure performance. | TechnologyCookie | Expiry12 months | OwnerDeepL |
107| Product Support/Zendesk | IDzendesk | DescriptionThird-party cookie used by our ZenDesk support tool. Necessary for the operation of the service (bot detection and session management). | TechnologyCookie | Expiry1 month | OwnerThird Party - Zendesk |
108| Product Support/hubspot | IDhubspot | DescriptionThird-party cookie used by our HubSpot sales tool. Used for session management and to prevent misuse. | TechnologyCookie | Expiry1 month | OwnerThird Party - HubSpot |
106109
107110### Performance
108111
109112| Context | ID | Description | Technology | Expiry | Owner |
110113| --- | --- | --- | --- | --- | --- |
111| User Tracking | IDuid | DescriptionFirst-party user identifier. | TechnologyLocal Storage | Expiry12 months | OwnerDeepL |
112| Visit Count | IDdap.vn | DescriptionStores how many times the user has visited the site. | TechnologyLocal Storage | Expiry12 months | OwnerDeepL |
114| Visit Count | IDdapVn | DescriptionStores how many times the user has visited the site. | TechnologyCookie | Expiry12 months | OwnerDeepL |
113115
114116### Comfort
115117
116118| Context | ID | Description | Technology | Expiry | Owner |
117119| --- | --- | --- | --- | --- | --- |
120| Translator | IDuserRecommendations | DescriptionUsed for feature discovery. | TechnologyCookie | Expiry7 days | OwnerDeepL |
121| Translator | IDuserRecommendationFlags | DescriptionUsed to store additional translator settings of the user. | TechnologyLocal Storage | Expiry6 month | OwnerDeepL |
118122| Product information | IDapiDocsVisited | DescriptionStores whether API documentation has been visited to help users select the correct package at checkout. | TechnologyLocal Storage | ExpiryPersistent Data | OwnerDeepL |
119123
120124## 8\. Registration and signing up for a DeepL Pro subscription
121125
122126### 8.1. Registration and login at DeepL
123127
201205We process the data mentioned in sections 8.1. and 8.2. as part of the initiation or fulfillment of the free-of-charge usage contract concluded between you and us on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR. If no order is placed following registration, we will store your data for one month and then delete it.
202206
203207## 11\. Contacting with our Sales or Support Team
204208
205209We offer you the possibility to contact our Sales or Support team via a form provided on the website or by e-mail. A valid e-mail address and your name are required so that we know who the enquiry comes from and can respond to it. Your telephone number and the company name can be provided voluntarily.
206210
207We offer you the possibility to contact our Sales or Support team via a form provided on the website or by e-mail. A valid e-mail address and your name are required so that we know who the enquiry comes from and can respond to it. Your telephone number and the company name can be provided voluntarily.
208
209211If your request is related to the conclusion of a contract with us or concerns questions about the implementation of your contract (in particular, Support requests), Art. 6 para. 1 sentence 1 lit. b) GDPR serves as the legal basis for the processing of your personal data, including any subsequent correspondence. Art. 6 para. 1 sentence 1 GDPR also provides justification for the processing of personal data that may be contained in documents sent to our Support team. We will store your data for the duration of our business relationship and subsequently for the duration of the legal retention periods.
210212
211213If you have contacted our Support team via the contact form, it is possible that we will subsequently inquire by e-mail about your satisfaction with our customer service. In this case, we will process your data on the basis of our legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR in order to determine customer satisfaction and to continuously improve our service.
212214
213215We use the ticket system of the provider Zendesk Inc. for the processing of your enquiries and the satisfaction survey. ("Zendesk"), 1019 Market Street, San Francisco, CA 94103, USA. This may also involve the transfer of your data to the USA. We have entered into a data processing agreement with Zendesk and Zendesk may therefore only process the data in accordance with our instructions and not for its own purposes. For further information on how Zendesk handles personal data and how Zendesk complies with the requirements of Art. 44 GDPR (particularly after the EU-U.S. Privacy Shield has been declared invalid), please click [here](https://www.zendesk.com/company/privacy-and-data-protection/).
214216
250252Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestraße 2 - 4, 40213 Düsseldorf, e-mail: poststelle@ldi.nrw.de.
251253
252254## 16\. Changes to the privacy policy
253255
254256We reserve the right to amend this privacy policy. The current version of the privacy policy can be accessed at any time on our [website](https://deepl.com/privacy.html).
255257
256Last update: April 2021
258Last update: August 2021