Terms

ARCHIVED 2020-08-15, DATE APPROXIMATE · VERSION 20200815_rev01 · COMPARED WITH 20190519_rev01

Full text changes — 20190519_rev01 to 20200815_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 - Transferring excessively large files. Files larger than a specified size are automatically cut off.
 - Feeding a robot, automatic process, or other non-human browser.
 - Any other activity that would cause significantly larger amounts of load on our servers than an average user would normally cause to be used.
 ## Premium accounts
+Premium account, also mentioned below as "premium service", "premium subscription" provides use with the advanced features:
+Premium account, also mentioned as "premium service", "premium subscription", "premium access" provides use with the advanced features:
 - Users can connect to separate faster and less loaded servers located in EU zone.
 - No proxy advertisements, filtering most of third-party advertisements in web proxy mode.
 - Ability to choose a preferred server.
+- No file size limit.
+- No file size limitation.
 - Priority user support.
+- We provide 7-day money back guarantee for your safety.
+By purchasing a premium account you are helping us to develop the service, maintain it and keep it free for everyone.
 ## Premium account limitations
+Our privacy policy and terms of use apply when you use the premium service. Your account may be suspended if you break our terms of use or you abuse the usage of the service. You must not connect the service using your premium account from more than one device simultaneously. Premium users can't share access to their accounts to other service users. Due to technology limitations we don't guarantee the service will work with all resources and websites correctly. It is your responsibility to test the free service before buying premium subscription.
+Our privacy policy and terms of use apply when you use the premium service. Your account may be suspended if you break our terms of use or you abuse the usage of the service. You must not connect the service using your premium account from more than one device simultaneously. Premium users can't share access to their accounts to other service users. Due to technology limitations we don't guarantee the service will work with all resources and websites correctly. It is your responsibility to test the free service before paying for a premium subscription.
 ## Premium account refund policy
 In case you have any troubles with our service, we will be waiting for your claims to solve it. We try to make our service better. But if you are not totally satisfied with our service we cover all new orders by our money back guarantee. You are entitled to a full refund on a new order if all of the following conditions apply:
+- You claim your refund within 7 days of your order date.
+- You claim your refund within 7 days of your first payment date, renewals do not qualify.
 - Your account has not already been suspended by us for your breach of our terms of service.
+- You [send a message to us](https://croxyproxy.com/feedback/form) stating your user name (email) and the reason for your cancelling the service.
+- You [send a message to us](https://croxyproxy.com/feedback/form) with the reason for your cancelling the service.
 - You have not previously claimed a refund from us under this policy.
+- You made your first order with us, renewals do not qualify.
 Refund payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.
+## Contact details
+UNICOM PLAYER SL, Paseo Borne 15 7E, 07012 - Palma de Mallorca, Spain
+VAT ID: ESB16513921
+Commercial contact:
+Technical contact:
 ## Changes
 We reserve the right to change these terms at any time as determined necessary by the service's administrators.