Terms

ARCHIVED 2019-05-19, DATE APPROXIMATE · VERSION 20190519_rev01 · COMPARED WITH 20180527_rev01

Full text changes — 20180527_rev01 to 20190519_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 By using this website and our proxy servers, mentioned below as "CroxyProxy", "service", "we", "us" you agree to the following:
 ## Privacy policy
 We take user's privacy very seriously, and will not knowingly disclose confidential information to anyone. However, we reserve the right to cooperate with law enforcement agencies who are investigating criminal activities undertaken by users of our service.
+In logging access to this service, we try to balance our need to have access to useful service performance data and the need to be able to cooperate with criminal investigations with our user's needs for privacy. Currently our goal is to log only that information which is necessary to comply with legitimate law enforcement inquiries for a period of 30 days from the date of access. The data recorded includes information provided by your browser such as your user agent and referring page as well as the requested URL, the time and date, and your IP address. This logging policy is a goal and not a mandate. We also may use third-party web statistics services to collect and analyze general visitors behaviour in order to improve the service performance.
+In logging access to this service, we try to balance our need to have access to useful service performance data and the need to be able to cooperate with criminal investigations with our user's needs for privacy. Currently our goal is to log only information which is necessary to comply with legitimate law enforcement inquiries for a period of 30 days from the date of access. The data recorded includes information provided by your browser such as your user agent and referring page as well as the requested URL, the time and date, and your IP address. This logging policy is a goal and not a mandate. We also may use third-party web statistics services to collect and analyze general visitors' behaviour in order to improve the service performance.
 ## Cookies
 Our service stores a cookie on your computer, if allowed by your browser's privacy settings. The cookie used by our service uniquely identifies you to the server and allows our service to remember your preferences and collect general usage statistics.
 We may also use third-party advertising partners on our service. Advertisers may send you cookies or use web beacons. We have no control over cookies, web beacons or the information collected by our advertisers. Consult the third-party advertiser's privacy policy for more information on their practices.
 - Repeatedly requesting the same resources over and over again.
 - Hotlinking to pages, images, or files provided by the service.
 - Transferring excessively large files. Files larger than a specified size are automatically cut off.
 - Feeding a robot, automatic process, or other non-human browser.
 - Any other activity that would cause significantly larger amounts of load on our servers than an average user would normally cause to be used.
+## Premium accounts
+Premium account, also mentioned below as "premium service", "premium subscription" provides use with the advanced features:
+- Users can connect to separate faster and less loaded servers located in EU zone.
+- No proxy advertisements, filtering most of third-party advertisements in web proxy mode.
+- Ability to choose a preferred server.
+- No file size limit.
+- Priority user support.
+- We provide 7-day money back guarantee for your safety.
+By purchasing a premium account you are helping us to develop the service, maintain it and keep it free for everyone.
+## Premium account limitations
+Our privacy policy and terms of use apply when you use the premium service. Your account may be suspended if you break our terms of use or you abuse the usage of the service. You must not connect the service using your premium account from more than one device simultaneously. Premium users can't share access to their accounts to other service users. Due to technology limitations we don't guarantee the service will work with all resources and websites correctly. It is your responsibility to test the free service before buying premium subscription.
+## Premium account refund policy
+In case you have any troubles with our service, we will be waiting for your claims to solve it. We try to make our service better. But if you are not totally satisfied with our service we cover all new orders by our money back guarantee. You are entitled to a full refund on a new order if all of the following conditions apply:
+- You claim your refund within 7 days of your order date.
+- Your account has not already been suspended by us for your breach of our terms of service.
+- You [send a message to us](https://croxyproxy.com/feedback/form) stating your user name (email) and the reason for your cancelling the service.
+- You have not previously claimed a refund from us under this policy.
+- You made your first order with us, renewals do not qualify.
+Refund payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.
+## Contact details
+UNICOM PLAYER SL, Paseo Borne 15 7E, 07012 - Palma de Mallorca, Spain
+VAT ID: ESB16513921
+Commercial contact:
+Technical contact:
 ## Changes
 We reserve the right to change these terms at any time as determined necessary by the service's administrators.