Privacy Policy

20251201_rev01 · COMPARED WITH 20250901_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20250901_rev01 to 20251201_rev01

1v.10 - Updated August 1st, 2025
1v.11 - Updated November 10th, 2025
22
3- General Note
3## A. General Note
44
5This Privacy Policy is aimed at worldwide users of WebPros websites and other online services (collectively the "Offerings"). To ensure a proper and secure handling of personal data handed over to us, WebPros has decided to make the principles of the **EU General Data Protection Regulation** **(GDPR)** applicable to all its global entities as a common standard in addition to local privacy laws in effect. E.g. for Europe, both, the provisions of the GDPR and the provisions of the **Swiss Data Protection Act (DSG)** apply, whereas in the USA, the applicable privacy regulations per state apply. If your locally applicable data protection law grants you a level of data protection that exceeds that of the GDPR, this stricter level will also apply in the relationship between you and WebPros. However, the level of data protection provided by the GDPR will never be undercut.
5This Privacy Policy is aimed at worldwide users of WebPros websites and other online services (collectively the "Offerings"). To ensure a proper and secure handling of personal data handed over to us, WebPros has decided to make the principles of the **EU General Data Protection Regulation** **(GDPR)** applicable to all its global entities as a common standard in addition to local privacy laws in effect. E.g. for Europe, both, the provisions of the GDPR and the provisions of the **Swiss Data Protection Act (DSG)** and the**UK General Data Protection Regulation** (for WHMCS) apply, whereas in the USA, the applicable privacy regulations per state apply. If your locally applicable data protection law grants you a level of data protection that exceeds that of the GDPR, this stricter level will also apply in the relationship between you and WebPros. However, the level of data protection provided by the GDPR will never be undercut.
66
77Insofar as the terms of the GDPR are used (e.g. "processing" or "personal data"), these are to be understood as having the same meaning in the sense of the Swiss DSG and/or your local data protection laws, insofar as this is objectively possible.
88
99The aim of this Privacy Policy is to ensure the protection of your personal data in accordance with the fundamental requirements of the GDPR and the Swiss DSG.
1010
11- Third Country Transfer
11## B. Third Country Transfer
1212
1313Data processing also includes disclosure by transmission to third parties and, where applicable, to so-called third countries outside the European Union ("EU") and the European Economic Area ("EEA"). Where we transfer data to countries outside the EU or the EEA, we have labelled this below. In the case of data transfer within our group of undertakings, there are generally adequacy decisions by the European Commission pursuant to Art. 45 para. 3 GDPR for the countries in which our group company is located, namely Switzerland, Japan and Canada. In the case of data transfer to our group company based in the USA, such company is certified under Data Privacy Framework standards, a data processing agreement is in place and there are corresponding EU standard contractual clauses.
1414
1515**Supplementary in accordance with Swiss data protection law**:
1616
1717Subjects resident in Switzerland or as far as the DSG applies, we comply with the requirements of Art. 16 et seq. DSG. Personal data is only transferred abroad if the country in question has an adequate level of data protection (e.g. the EU Member States, Japan, Canada and the USA for certain areas in accordance with the Swiss-U.S. Data Privacy Framework) or appropriate safeguards are in place to protect the data, for example by concluding standard data protection clauses, contractual agreements or other suitable protective measures.
1818
1919Unless an adequacy decision or appropriate safeguards are in place, data will only be transferred in exceptional cases, for example if it is necessary to fulfil a contract or if you have given your express consent.
2020
21- Joint Data Processing within the WebPros group
21## A. Joint Data Processing within the WebPros group
2222
23- Joint Data Processing
23## 1. Joint Data Processing
2424
2525As part of our business operations and the use of our website, we work closely within the WebPros group and jointly process certain personal data. The goal is to make our internal processes, IT systems, and administration efficient and secure. This may require us to share data within the WebPros group or process it in systems that we operate jointly.
2626
2727The following entities belong to the WebPros group of companies:
2828
2929WebPros International GmbH, Vordergasse 59, 8200 Schaffhausen / Switzerland
4545XOVI GmbH, Hohenzollernring 72, 50672 Cologne / Germany
4646
4747SocialBee Labs Srl., Poet Grigore Alexandrescu Str, No 51, 400560, Cluj-Napoca / Romania
4848
4949Comet Licensing, 329 Durham Street, Christchurch, 8013 / New Zealand
5050
51WHMCS Limited, C/O TMF Group, 13th Floor, One Angel Court, London, EC2R 7HJ / United Kingdom
52
5153For data subjects from the EU, this joint data processing is based on our legitimate interest in accordance with **Art. 6 para. 1 lit. f GDPR** in a well-functioning corporate organization and IT infrastructure.
5254
5355For persons from **Switzerland**, processing is also based on our overriding interest in accordance with **Art. 31 para. 1 DSG** in order to enable secure and efficient cooperation within the Webpros group.
5456
5557To ensure data protection is maintained, we have established binding agreements within the WebPros group that specify which company assumes which tasks and responsibilities. If you have any questions or wish to exercise your rights, the WebPros company you first contacted is usually your point of contact.
5658
57- Contact
59## 2. Contact
5860
5961We have also internally assigned the fulfillment of data subject rights to WebPros International GmbH / Switzerland. You can contact the following point of contact at any time with inquiries or to exercise your data subject rights, and they will forward your request for processing, internally:
6062
6163WebPros International GmbH
6264
6365Vordergasse 59
6466
65678200 Schaffhausen / Switzerland
6668
67Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection).
69Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection#5424263d2235372d1403313604263b277a373b39).
6870
69- Contact details of the data protection officer of WebPros International GmbH
71## 3. Contact details of the data protection officer of WebPros International GmbH
7072
71Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection)
73Email: [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection#4b3b39223d2a28320b1c2e291b39243865282426)
7274
73- Data Processing
75## D. Data Processing
7476
7577The individual data affected by joint data processing, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:
7678
77- Contacting WebPros
79## 1. Contacting WebPros
7880
7981When you contact us, we process the data you provide to us - for example, your name, your contact details (if provided), and your message - to handle your request. The processing is based on our contractual or pre-contractual obligations (Art. 6 para. 1 b) GDPR) or because we have a legitimate interest in responding to your inquiry (Art. 6 para. 1 f) GDPR). Under Swiss data protection law, we rely on our overriding interest in communicating with you and handling your request (Art. 31 para. 1 DSG).
8082
81- Contact in case of Job Applications
83## 2. Contact in case of Job Applications
8284
8385If you send us your application, for example, by email or via a contact form, we will process the data you provide (such as name, email address, desired location) as well as your message and application documents solely for the purpose of processing your application.
8486
8587For companies based in the EU, data processing is carried out on the basis of Art. 6 para. 1 b) GDPR, with § 26 BDSG (decision on an employment relationship) taking precedence in Germany. If further processing is required after the procedure is completed for legal prosecution, we base this on Art. 6 para. 1 f) GDPR (legitimate interests).
8688
8789For applications in Switzerland, Art. 328b OR applies. According to this, data may be processed as far as it concerns suitability for the employment relationship or is necessary for the execution of the employment contract.
8890
8991Your application data will be stored for the duration of the application process. After the procedure is completed, we will delete your data within 6 months, unless there are legal retention obligations, consent for longer storage (e.g., for an applicant pool), or further retention is required to protect legitimate interests (e.g., to defend against claims).
9092
91- Contract fulfilment and data management in the context of service provision
93## 3. Contract fulfilment and data management in the context of service provision
9294
9395For the establishment, execution, and processing of contracts, we process the necessary data (e.g., name, contact details, address, email address, phone number, access data) as well as all information required for fulfilling the contract.
9496
9597The processing is carried out - where applicable - in accordance with Art. 6 para. 1 b) and c) GDPR and the corresponding provisions of the Swiss Data Protection Act (DSG) for contract fulfillment and compliance with legal obligations.
9698
9799If necessary for contract processing, we transmit data to third parties, e.g., to supervisory authorities for correspondence or to enforce your rights. Additionally, data may be shared with our affiliated companies within the scope of order processing if they are involved in service provision.
98100
99- Log files of Website Visits
101## 4. Log files of Website Visits
100102
101103We log your website visit. In doing so, we process:
102104
103• The name(s) of our accessed website(s)
105- The name(s) of our accessed website(s)
106- The date and time of access
107- The amount of data transferred
108- The browser type and version
109- The operating system you use
110- The referrer URL (the previously visited website)
111- Your IP address
112- The requesting provider.
104113
105• The date and time of access
106
107• The amount of data transferred
108
109• The browser type and version
110
111• The operating system you use
112
113• The referrer URL (the previously visited website)
114
115• Your IP address
116
117• The requesting provider.
118
119114The legal basis for data processing is our overriding legitimate interest in the continuous provision and security of our website in accordance with Art. 6 para. 1 f) GDPR. The log file is deleted after seven days unless it is needed to prove or clarify specific legal violations that have become known within the retention period.
120115
121- Newsletter and Customer Information
116## 5. Newsletter and Customer Information
122117
123118To keep you regularly informed about our company and our offers, we offer several email newsletters. For this purpose, we process the data you provide during registration (email address and any voluntary information).
124119
125120To prevent misuse, we use the double opt-in procedure: After registration, you confirm it through a confirmation email. The registration process is logged to prove its legality (time of registration and confirmation as well as IP address). The legal basis is your consent - for the EU according to Art. 6 para. 1 a) GDPR, for Switzerland according to Art. 31 para. 1 DSG. The logging and confirmation email are based on our legitimate interest in proving proper registration (Art. 6 para. 1 f) GDPR or Art. 31 para. 1 DSG).
126121
127122The data is transmitted to HubSpot, Inc. (USA) as part of order processing. HubSpot is certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework, ensuring an adequate level of data protection under both EU and Swiss law. Additionally, an EU standard contractual clause exists. European branch: HubSpot Ireland Ltd., 30 North Wall Quay, Dublin 1, Ireland.
128123
129124Based on WebPros' legitimate interest in accordance with Art.6 para. 1 f GDPR and the existing customer relationship with WebPros, customers may be provided with information relating to other WebPros products, which may be of interest to them. At any time, customers have the option to opt out of the receipt of such information by using the unsubscribe option in any communication received.
130125
131- Use of Cookies
126## 6. Use of Cookies
132127
133- - **Our Cookie Consent Management Platform**
128### **6.1.** **Our Cookie Consent Management Platform**
134129
135130To document your selection of cookies and similar technologies and to comply with our legal obligations, we use a consent management platform (Usercentrics). When you visit our website, we ask for your cookie preferences. Your decision is stored in a special cookie. The legal basis for this is Art. 6 para. 1 lit. c GDPR and Art. 7 para. 1 DSG (Switzerland), as we are legally required to prove and manage your consent.
136131
137132For managing your consents, we use the consent management platform "Usercentrics", provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich / Germany. The following data is processed and transmitted to Usercentrics:
138133
139134- Your consent or rejection (including date, time, language, consent ID)
140
141135- Device data (such as browser information and anonymized IP address)
142136
143137The processing of this data is also carried out to fulfill our legal obligations according to Art. 6 para. 1 lit. c GDPR and Art. 7 para. 1 DSG (Switzerland).
144138
145- - **Cookie categories in use by WebPros (Essential, Functional, Analytics, Marketing)**
139### **6.2. Cookie categories in use by WebPros (Essential, Functional, Analytics, Marketing)**
146140
147141| **Cookie types** | **Description** |
148142| --- | --- |
149143| Essential | Essential Cookies help make an Offering usable by enabling basic functions like page navigation and access to secure areas of the Offering. The Offering cannot function properly without these cookies. |
150144| Functional | Functional Cookies allow the Offering to remember the user's website preferences and choices they make on the Offering including login details, geo-location, language, and enhanced content. This allows the Offering to provide personalized features for users. Functional Cookies are used to enhance the performance of Offerings, as without them, certain functions of the Offerings may not be available. Functional Cookies are helping to provide services that a user requests. |
151145| Analytics | Analytic Cookies collect information about your use of the Offering and enable us to improve the way it works. These cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the site, and measure the effectiveness of advertising (including emails we send to you). |
152146| Marketing | Marketing Cookies allow us and other trusted advertisers to select advertisements that are based on your interests, including those expressed or inferred by visits to our Site or apps or across other Offerings, online services, and apps over time. Others help prevent the same advertisement from continuously reappearing for you. These types of cookies also help us provide you with content on the Site that is tailored to your interests and needs. Some Marketing Cookies and other technologies are used in part to also facilitate advertising. Please be aware that Marketing Cookies in some cases have a direct relation to Social Cookies. These Social Cookies are used to enable you to share content, which is a matter of your own interest as well as may participate in the process of authorization via social media services to gain access to 3rd party apps/websites, if you choose to do so. Social cookies may also be used for advertising/analytics purposes. |
153147
154- - **Note on Google Services**
148### 6.3. Note on Google Services
155149
156150We use various services from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") on our website. This may also involve data transfers to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
157151
158152For data subjects in the EU, the transfer is based on the EU-U.S. Data Privacy Framework. Google is certified for this and is subject to the EU Commission's adequacy decision for the USA.
159153
160154For Switzerland, the transfer is based on the Swiss-U.S. Data Privacy Framework (Swiss DPF). Google is also certified for this, so Switzerland recognizes an adequate level of data protection for transfers to the USA.
161155
162156If, in exceptional cases, there is no certification or adequate protection, we additionally ensure the protection of your data through standard contractual clauses (SCC) or other suitable measures.
163157
164**5****.4 This specific Offering uses the following cookies and other technologies**
158### 6.4. This specific Offering uses the following cookies and other technologies
165159
166- Duration of Data Processing
160## E. Duration of Data Processing
167161
168162We store personal data only as long as it is necessary to achieve the respective purpose or until you revoke your consent.
169163
170164If there are legal retention obligations - for example, under commercial, tax, or social security law in Switzerland or the EU - the retention of certain data may be required for up to 10 years or longer, regardless of the processing purpose.
171165
172166To ensure that no data is stored longer than necessary, we conduct regular reviews and delete personal data as soon as the purpose of storage ceases to exist and there are no legal obligations or legitimate interests remaining.
173167
174- Your rights as a Data Subject
168## F. Your rights as a Data Subject
175169
176- Request for Information
170## 1. Request for Information
177171
178172Upon request, you can receive information about all personal data we have stored about you at any time, free of charge.
179173
180- Rectification, Erasure, Restriction of Processing (Blocking), Objection
174## 2. Rectification, Erasure, Restriction of Processing (Blocking), Objection
181175
182176If you no longer agree with the storage of your personal data or if it has become incorrect, we will delete or block your data upon your instruction or make the necessary corrections (as far as this is possible under applicable law). The same applies if we should only process data in a restricted manner in the future. You have the right to object, particularly in cases where your data is required for the performance of a task carried out in the public interest or based on our legitimate interest, including profiling based on these grounds. You also have the right to object to data processing for direct marketing purposes.
183177
184- Right to withdraw consent with effect for the future
178## 3. Right to withdraw consent with effect for the future
185179
186180You can withdraw your consent at any time with effect for the future. Your withdrawal will not affect the lawfulness of the processing up to the time of withdrawal.
187181
188- Data Portability
182## 4. Data Portability
189183
190184If data processing is based on a contract, pre-contractual negotiations, consent, or automated procedures, you have the right to data portability. Upon request, we will provide your data in a common, structured, and machine-readable format, so that you can transfer the data to another controller if desired.
191185
192- Restriction of Processing
186## 5. Restriction of Processing
193187
194188Data for which we are unable to identify the data subject, for example, if it has been anonymized for analysis purposes, is not covered by the aforementioned rights. Information, deletion, blocking, correction, or transfer to another company may be possible for such data if you provide us with additional information that allows us to identify you.
195189
196- No Automated Decision-making or Profiling
190## 6. No Automated Decision-making or Profiling
197191
198192Your data is not used by us for automated decisions which have legal consequences for you or significantly affect you in a similar way - as described in Art. 22 GDPR (EU) or Art. 21 DSG (Switzerland).
199193
200194We also do not conduct so-called profiling. This means that we do not create automated evaluations of your data to analyze or predict personal characteristics such as interests, behavior, or preferences. Should we exceptionally use automated decisions or profiling, we will inform you transparently in advance and obtain your explicit consent where necessary.
201195
202- For WebPros companies domiciled in Switzerland: Inspection of the data collection register
196## 7. For WebPros companies domiciled in Switzerland: Inspection of the data collection register
203197
204198If the data processing is carried out by a WebPros company based in Switzerland, you have the right to inspect the register of data collections at any time. This contains information on which federal bodies and private persons process which kinds of personal data. With the help of the register you can find out who is processing your data and how, and on the basis of this information you can decide which data collection you wish to request information about.
205199
206- Exercising your rights as a Data Subject and right to lodge a complaint
200## 8. Exercising your rights as a Data Subject and right to lodge a complaint
207201
208If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data, or if you wish to transfer your data to another enterprise, please contact [\[email protected\]](https://www.cpanel.net/cdn-cgi/l/email-protection).
202If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data, or if you wish to transfer your data to another enterprise, please contact [\[email protected\].](https://www.cpanel.net/cdn-cgi/l/email-protection#8cfcfee5faedeff5ccdbe9eedcfee3ffa2efe3e1)
209203
210204You also have the option of complaining to a supervisory authority about your rights as a data subject. In the case of a WebPros company based in Switzerland, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
211205
212206This policy is subject to periodic revisions and may be amended by WebPros from time to time if necessary. Please come back periodically and check for updates.