Privacy Policy

20230602_rev01 · COMPARED WITH 20220605_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20220605_rev01 to 20230602_rev01

2626 2. where our customer is a business or similar entity, individuals who are our customers' employees, agents and other representatives; and
2727 3. where the cPanel Product is licensed through an Authorized Distributor, individuals who are customers of our Authorized Distributors.
2828
2929 Please note that we process information about individuals who are customers of our Authorized Distributors in the same way as individuals who are our direct customers. However, we are not the controller of that information; the relevant Authorized Distributor will have its own privacy policy which will apply and any questions should be directed to that Authorized Distributor.
3030
3131 2. We collect Personal Information about you when you voluntarily submit information directly to us when you access our Website or use the cPanel Product. This can include information you provide to us when you register for an account, fill in a form, correspond with us via the Website, phone, email or otherwise, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to surveys, agree to be a beta tester or use some other feature of the cPanel Product as available from time to time.
32 3. If you choose not to provide Personal Information, we may not be able to provide the cPanel Product to you or respond to your other requests. If you opt out of the sale of information, or click the "Do Not Sell My Personal Information" button on our Website, or [here](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form), we may be unable to provide services to you if your request not to sell information includes a prohibition on processing payments for the products you purchase.
33 4. Schedule 1 describes categories of Personal Information we collect and how we use that Personal Information. When we process that Personal Information, the legal basis we rely on for this activity is also set out. If Personal Information is provided to third parties, that fact is stated. Finally, Schedule 1 also sets out information as to how we determine applicable retention periods. This schedule contains categories of Personal Information that we have collected since April 2018.
32 3. If you opt out of the sale of information, or click the "Do Not Sell My Personal Information" button on our Website, or [here](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form) we may be unable to provide services to you if your request not to sell information includes a prohibition on processing payments for the products you purchase.
33 4. Schedule 1 describes categories of Personal Information we collect and how we use that Personal Information. When we process Personal Information, the legal basis we rely on for this activity is also set out. If Personal Information is provided to third parties, that fact is stated. Finally, Schedule 1 also sets out information as to how we determine applicable retention periods. This schedule contains categories of Personal Information that we have collected since April 2018.
3434 5. Regardless of whether you license the cPanel Product directly from us, or through Authorized Distributor, we automatically collect certain Personal Information about you indirectly about how you access and use the cPanel Product and information about the device you use to access the cPanel Product.
3535 6. Schedule 2 sets out the categories of Personal Information we collect about you automatically and how we use that information. The schedule also lists the legal basis which we rely on to process the Personal Information, the categories of recipients of the Personal Information and information as to how we determine applicable retention periods.
3636 7. We may link or combine the Personal Information we collect about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
3737 8. We may anonymize and aggregate any of the Personal Information we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the cPanel Product and developing new products and features. We may also share such anonymized information with others.
38 9. Sale of Personal Information. cPanel may use Personal Information to process payment for services, and, if chosen by a customer, may provide Personal Information to entities whose products cPanel resells. cPanel may also provide Personal Information to third parties in conjunction with a sale, or possible sale, of all or some of its assets and to corporate affiliates. Should a non-customer request information from cPanel pursuant to this Privacy Policy, that information will be transmitted to a credit bureau for authentication. We do not receive compensation for simply providing Personal Information to a third party (a traditional "sale.")
38 9. Sale of Personal Information. cPanel may use Personal Information to process payment for services, and, if chosen by a customer, may provide Personal Information to entities whose products cPanel resells. cPanel may also provide Personal Information to third parties in conjunction with a sale, or possible sale, of all or some of its assets and to corporate affiliates. Should a non-customer request information from cPanel pursuant to this Privacy Policy, that information will be transmitted to a credit bureau for authentication. We do not receive compensation for simply providing Personal Information to a third party.
39394. **MARKETING AND ADVERTISING**
4040 1. From time to time we may contact you with relevant information about the cPanel Product. Most messages we send will be by email. For some messages, we may use Personal Information we collect about you to help us determine the most relevant information to share with you.
4141 2. If you do not want to receive such messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can change your marketing preferences by clicking on the unsubscribe link at the bottom of our emails, or following the "update preferences" on these emails.
42425. **APPLYING FOR A JOB THROUGH OUR SITE**
4343
4444 If you apply for a job through the Website, we, or a human resources company assisting us, may ask you to provide certain self-identifying information in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission (EEOC), and other federal, state, and local regulatory agencies. Providing self-identifying information is voluntary, but if you do provide us with that information, we may submit it to the EEOC, and other federal, state, and local regulatory agencies, upon legal compulsion, for business-related purposes, responding to information requests, fulfilling regulatory reporting requirements and defending against employment related complaints.
4545
46466. **STORING AND TRANSFERRING YOUR PERSONAL INFORMATION**
4747 1. **Security**. We implement and maintain appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, change or damage. All Personal Information we collect from the cPanel Product will be stored on secure servers and will be protected by SSL encryption technology. All electronic transactions entered into via our Website will be protected by SSL encryption technology.
4848
4949 Where you register for an account on the cPanel Product, you are responsible for maintaining your account's security as explained in our TOS. If you are not a direct cPanel customer, information about your account's security may be explained in the contract between you and the Authorized Distributor from whom you license the cPanel Product.
5050
51 2. **International Transfers of your Personal Information**. The Personal Information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third party service providers have operations. If you are located in the European Union (EU), your Personal Information will be processed outside of the EU, including in the United States; these international transfers of your Personal Information are made pursuant to appropriate safeguards, such as the EU-US Privacy Shield. If you wish to inquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy.
51 2. **International Transfers of your Personal Information**. The Personal Information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third party service providers have operations. If you are located in the European Union (EU), your Personal Information will be processed outside of the EU, including in the United States; these international transfers of your Personal Information are made pursuant to appropriate safeguards, such as the EU-US Privacy Shield, or, if applicable, Standard Contractual Clauses. If you wish to inquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy.
5252 3. **Disclosure to Government Agencies and Law Enforcement**. [Our Transparency Report](https://www.cpanel.net/transparency-report/) discusses the standards we use to evaluate disclosures to governments and law enforcement agencies. It is incorporated into this Privacy Policy.
53537. **CERTAIN RIGHTS THAT APPLY IF YOU ARE LOCATED IN THE EU**
5454 1. In accordance with applicable privacy law, you have the following rights regarding Personal Information covered by the GDPR that we hold:
5555 1. **Right of access**. The right to obtain access to your Personal Information.
5656 2. **Right to rectification**. The right to obtain rectification of your Personal Information without undue delay where that Personal Information is inaccurate or incomplete.
5757 3. **Right to erasure**. The right to obtain the erasure of your Personal Information without undue delay in certain circumstances, such as where the Personal Information is no longer necessary in relation to the purposes for which it was collected or processed.
6363 2. Choice: Disclosure to third parties of Personal Information covered by Privacy Shield is set out in Schedules 1 and 2. For Personal Information covered by Privacy Shield, and which is not required for the operation of the Product or Services, we will provide you with an opportunity to decline to have us disclose this Personal Information to third parties for a purpose that is different than the one for which it was originally collected. Email marketing is opt-in, lists are segmented by reason for collection, and recipients may remove their names from email lists by unsubscribing.
6464 3. Onward Transfer: When cPanel discloses information to third parties to provide functions on its behalf, cPanel will take appropriate measures to protect the privacy of the Personal Information it transfers. These measures are set out in paragraph 6.1. This Personal Information will only be shared with third parties to the extent reasonably necessary for them to perform the services contracted for, or when cPanel must comply with applicable law. Third parties will not be authorized by us to process Personal Information in any other way. cPanel is responsible for the processing of Personal Information that it transfers to third parties acting as an agent on its behalf.
6565 4. If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.
6666 5. Privacy Shield Jurisdiction and Enforcement
6767 1. As part of our participation in the Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
6868 2. In compliance with the EU-US and Swiss-US Privacy Shield Principles, cPanel commits to resolve complaints about your privacy and our collection or use of your Personal Information transferred to the United States. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact cPanel using the contact information listed at the end of this policy.
69 3. cPanel has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers](https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers) for more information and to file a complaint.
70 4. Finally, and as a last resort, EU or Swiss individuals with residual complaints may invoke a binding arbitration option before the Privacy Shield Panel (as that term is defined in the Privacy Shield Framework).
71 5. Please note that we may be liable for the onward transfer of EU and Swiss personal data to agent third parties unless we can prove we were not a party to the actions giving rise to the damages.
72 6. cPanel may be required to reveal EU and Swiss Personal Information in response to lawful requests by public authorities and to meet national security and law enforcement requirements. Our policies regarding this topic are set out in our transparency report: [cPanel Transparency Report](https://cpanel.net/transparency-report.html)
69 3. cPanel has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/privacy-shield-complaints](https://bbbprograms.org/privacy-shield-complaints) for more information and to file a complaint.
70 4. cPanel commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.
71 5. Finally, and as a last resort, EU or Swiss individuals with residual complaints may invoke a binding arbitration option before the Privacy Shield Panel (as that term is defined in the Privacy Shield Framework).
72 6. Please note that we may be liable for the onward transfer of EU and Swiss personal data to agent third parties unless we can prove we were not a party to the actions giving rise to the damages.
73 7. cPanel may be required to reveal EU and Swiss Personal Information in response to lawful requests by public authorities and to meet national security and law enforcement requirements. Our policies regarding this topic are set out in our transparency report: [https://cpanel.net/transparency-report.html](https://cpanel.net/transparency-report.html)
73748. COOKIES AND SIMILAR TECHNOLOGIES
7475 1. The cPanel Product and Corporate Sites use cookies and similar technologies to distinguish you from others. This helps us to provide you with a good experience when you use the cPanel Product or browse our Website and also allows us to improve both the cPanel Product and Website.
7576 2. These items allow for personalization of your experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device's hard disk (such as your computer or smartphone) for record-keeping purposes. A list of the cookies we use and other relevant information is set out in Schedule 3.
7677 3. We use the following types of cookies:
7778
78 1. **Strictly necessary cookies.**. These are cookies that are required for the essential operation of our Corporate Site and products such as to authenticate users and prevent fraudulent use.
79 1. **Strictly necessary cookies**. These are cookies that are required for the essential operation of our Corporate Site and products such as to authenticate users and prevent fraudulent use.
7980 2. **Analytical/performance cookies**. They allow us to recognize and count the number of visitors and to see how visitors move around our Corporate Site and products when they are using it. This helps us to improve the way our Corporate Site and products work, for example, by ensuring that users are finding what they are looking for easily.
8081 3. **Functionality cookies**. These are used to recognize you when you return to our Corporate Site and products. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region), and your username.
8182 4. **Targeting cookies**. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website, and the advertising displayed on it, more relevant to your interests. We may also share this information with third parties for this purpose.
8283
8384 Please be aware that third parties (for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
8485
85 4. The items we use that are covered by this paragraph are designed to help you get the most from the Corporate Sites and products but if you do not wish to receive them, most browsers allow you to change your settings. Please note that if you choose to refuse some of these technologies you may not be able to use the full functionality of our Website and products. Should you configure your browser to block all cookies, you will not be able to access our products. These settings will typically be found in help section of your browser.
86 4. The items we use that are covered by this paragraph are designed to help you get the most from the Corporate Sites and products but if you do not wish to receive them, most browsers allow you to change your settings. Please note that if you choose to refuse some of these technologies you may not be able to use the full functionality of our Website and Products. Should you configure your browser to block all cookies, you will not be able to access our products. These settings will typically be found in help section of your browser.
86879. **SELF SERVICE PORTALS**
8788
8889 cPanel may provide blogs, chat features and moderated and unmoderated FAQs on the Website (Self Service Portal). When you interact with a Self Service Portal, the information you provide may be read by cPanel employees. In addition, if you provide information to a Self Service Portal, other than method of contact operated by cPanel, any Personal Information you submit may be seen by third parties outside of cPanel's control.
8990
909110. **BETA TESTING**
9192
103104 1. Customers should fill out a request by logging in through their manage2 or store account. Customer's identity will be verified based on authenticating through manage2 or your store account.
104105 2. Non-customers may fill out a request form by clicking on this link: [https://go.cpanel.net/privacy-request](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form). A non-customer's identity will be verified based on information provided and transmitted to a credit bureau for verification.
10510614. **HOW TO REQUEST THAT WE DELETE PERSONAL INFORMATION**
106107 1. Customers should fill out a request by logging in through their manage2 or store account. Customer's identity will be verified based on authenticating through manage2 or your store account. Your request to delete will be confirmed separately.
107108 2. Non-customers may fill out a request form by clicking on this link: [https://go.cpanel.net/privacy-request](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form) or by calling our toll free number. A non-customer's identity will be verified based on information provided and transmitted to a credit bureau for verification. Your request to delete will be confirmed separately.
108109 3. We may retain and continue to use Personal Information as permitted by this Privacy Policy and applicable law, including, for example, as necessary to complete a transaction you have requested or fulfil our contractual obligations to you, and to detect security incidents, fraud, or illegal activity.
10915. **HOW TO OPT OUT OF THE SALE OF INFORMATION**
110 1. Paragraph 3.9 sets out the information that may be considered within the definition of a "sale" under some state statutes. It is important that customers carefully review the form: providing certain Personal Information to third parties may be necessary to pay license fees or to enable third party products to operate. To opt out of the sale of information click [here](https://cpanel.net/do-not-sell-my-info/).
11015. **INTENTIONALLY RESERVED**
11111116. **USING AN AGENT TO MAKE A REQUEST UNDER OUR PRIVACY POLICY**
112 1. If you seek to have an agent make a request under Paragraphs 12, 13, or and 14 above click here: [https://go.cpanel.net/privacy-request](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form). Note that customers are prohibited from sharing passwords to Manage2 and all other cPanel operated products and services, and should create a separate account for verified agents to avoid compromising their accounts.
112
113 If you seek to have an agent make a request under Paragraphs 12, 13, or and 14 above click here: [https://go.cpanel.net/privacy-request](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form). Note that customers are prohibited from sharing passwords to Manage2 and all other cPanel operated products and services, and should create a separate account for verified agents to avoid compromising their accounts.
114
11311517. **CHANGES TO THIS POLICY**
114116
115 We may update this Privacy Policy from time to time. If no updates have been made to this Privacy Policy for twelve months, it is automatically reviewed. When we change this Privacy Policy in a material way, we will update the "last modified" date at the end of this Privacy Policy and provide notice to you through our product. Because the individual who accesses the cPanel Product may be different than the person who has authority to license the cPanel Product from us, it is important that the person with licensing authority review this Privacy Policy regularly. Changes to this Privacy Policy are effective when they are posted on this page.
117 We may update this Privacy Policy from time to time. If no updates have been made to this Privacy Policy for twelve months, it is automatically reviewed. When we change this Privacy Policy in a material way, we will update the "last modified" date at the end of this Privacy Policy and provide notice to you through the cPanel Product. Because the individual who accesses the cPanel Product may be different than the person who has authority to license the cPanel Product from us, it is important that the person with licensing authority review this Privacy Policy regularly. Changes to this Privacy Policy are effective when they are posted on this page.
116118
11711918. **NOTICE TO YOU**
118120
119121 If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this by email, by placing a notice on our Website, as well as contacting the email address provided to us by you, or the Authorized Distributor. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.
120122
12112319. **CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS**
12312520. **SWEEPSTAKES, CONTESTS AND PROMOTIONS**
124126
125127 We may offer sweepstakes, contests, and other promotions (Promotion) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you by, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.
126128
12712921. **CONTACTING US**
128130 1. Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to the General Counsel at privacy \[at\] cpanel.net.
129 2. This Privacy Policy was last modified on April 29, 2022. It was last reviewed on April 29, 2022.
131 2. This Privacy Policy was last modified on May 3, 2023. It was last reviewed on May 3, 2023.
13013222. **ANALYTICS IN GENERAL**
131133 1. The cPanel Product contains a number of analytical tools. This Privacy Policy covers tools that apply to Personal Information.
132134 2. If you are a customer, you may view all of the analytical tools used by the cPanel Product here (The Data We Use Description): [https://go.cpanel.net/analytics](https://go.cpanel.net/analytics)
133135 1. Analytics that record the configuration of the server on which cPanel is used are required to be enabled. Licensees of cPanel software, and their users may not disable this feature. In "The Data We Use Description" this is referred to as "Configuration Analytics."
134 2. (b) Analytics that record the use of the cPanel Interface are optional - but are enabled by default. They may be disabled by the licensee of cPanel software and the end user. In "The Data We Use Description" this is referred to as "Interface Analytics." Information about how to disable Interface Analytics may be found here [https://go.cpanel.net/analytics](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
136 2. Analytics that record the use of the cPanel Interface are optional - but are enabled by default. They may be disabled by the licensee of cPanel software and the end user. In "The Data We Use Description" this is referred to as "Interface Analytics." Information about how to disable Interface Analytics may be found here [https://go.cpanel.net/analytics](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
135137 1. Interface Analytics collects the "company ID" used by the cPanel Software. cPanel may analyze this data to determine how a company uses the cPanel interface.
136138 3. Google Analytics and Remarketing.
137139 1. cPanel & WHM and all Corporate Sites use Google Analytics and Remarketing tools. Google Analytics is enabled by default. Information collected by cPanel using Google Analytics is retained for up to 26 months after your most recent activity.
138140 2. To understand the information collected by Google Analytics, please follow [this link](https://support.google.com/analytics/answer/6004245).
139141 3. The following information is collected by cPanel, retained by cPanel and transmitted to Google using Google Analytics:
140142 1. cPanel & WHM
141143 1. Audience information - This includes de-identified information about you, including your geographic location, preferred interface languages, how often you return, and what devices you use to access cPanel & WHM.
142144 2. Acquisition information - This includes information about the path you took to arrive at your cPanel & WHM account, if you performed a search in order to find your account, if you clicked an advertisement which took you to your account, or if you participated in any social media or marketing campaigns which enabled you to arrive at your account.
143 3. (C) Behavior information - This includes information about what features of your cPanel & WHM you use regularly and which paths through cPanel & WHM you took.
145 3. Behavior information - This includes information about what features of your cPanel & WHM you use regularly and which paths through cPanel & WHM you took.
144146 4. Conversion information - This includes information about what goals you have achieved using cPanel & WHM.
145147 2. Corporate Sites
146148 1. Audience information - This includes anonymized information about you, including your geographic location, preferred interface languages, how often you return, and what devices you use to access the corporate sites.
147149 2. Acquisition information - This includes information about the path you took to arrive at the corporate sites, if you performed a search in order to find the corporate sites, if you clicked an advertisement which took you the corporate sites, or if you participated in any social media or marketing campaigns which enabled you to arrive the corporate sites.
148150 3. Behavior information - This includes information about what features of the corporate sites you use regularly and which paths through the corporate sites you took.
149151 4. Conversion information - This includes information about what goals you have achieved using the corporate sites.
159161 1. In cPanel & WHM
160162 1. In cPanel & WHM, you control your participation in Google Analytics. To find instructions for how to manage your participation, please click here - [https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
161163 2. In Corporate Sites
162164 1. When using our corporate sites, you control your participation in Google Analytics by locating the "Manage Cookies" preference and allowing or declining cookies. Declining cookies will disable your participation in Google Analytics.
163165 5. Requesting Deletion of Information Transmitted to Google by Google Analytics
164166 1. To request the disclosure of your information, deletion of your information, a halt to the sale of your information, or exercise any other rights afforded to you by the relevant statutes listed in other areas of this Privacy Policy, please refer to Section 1.2.
165 2. For the Google Analytics deletion API, please use this link [https://developers.google.com/analytics/devguides/config/userdeletion/](https://developers.google.com/analytics/devguides/config/userdeletion/)
167 2. For the Google Analytics deletion API, please use this link [https://developers.google.com/analytics/devguides/config/userdeletion/v3](https://developers.google.com/analytics/devguides/config/userdeletion/v3)
166168
167Version 04-29-2022
169Version 05-03-2023
168170
169171- * *
170172
171173- * *
172174
173### SCHEDULE 1 - PERSONAL INFORMATION WE COLLECT WHEN YOU USE THE CPANEL PRODUCT, BETA PRODUCTS, THE STORE, OUR TICKETING SYSTEM OR FOR GENERAL INQUIRIES
175### SCHEDULE 1 - PERSONAL INFORMATION WE COLLECT WHEN YOU USE THE CPANEL PRODUCT, BETA PRODUCTS, THE STORE, OUR TICKETING SYSTEM, REGISTERING FOR AN EVENT OR FOR GENERAL INQUIRIES
174176
175177| Category of Personal Information | How we use it | Legal basis for the processing | Categories of recipients | Retention period | Categories shared with third parties |
176178| --- | --- | --- | --- | --- | --- |
177179| **Contact information and basic personal details.** Such as your name, phone number, address, domain name, e-mail address, relationship to cPanel, web hosting products used, country, server count, industry, and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
178180- communicate with you, sending statements and invoices, communications, news, alerts and marketing communications;
179181- deal with inquiries and complaints made by or about you relating to the cPanel Product;
235237
236238Technical and server information may be shared with third party ticketing systems, and ticketing integration providers, to provide support. These ticketing integration providers may use third parties to provide computing power and store information.
237239
238240 |
239241| HTTP request of the user; information about the browser, host name, cPanel company ID, browser type and language; reads first party cookies and number of visits to site. | Third party code included in the cPanel Product retrieves data from HTTP requests of the user and via first party cookies. This enables a third party to perform analytics and provide aggregated analytical information to cPanel. | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; and for marketing purposes. | Disclosed in conjunction with the description of Google Analytics. |
240242| **Correspondence and comments.** When you contact us directly, e.g., by email, phone, mail, via the Self Service Portal, when you post on message boards, blogs or complete an online form, we will record your comments and opinions. | To address your questions, issues and concerns and improve the cPanel Product, to determine products and services that may be of interest to you and to send you news, alerts and marketing communications in accordance with your marketing preferences. | The processing is necessary for our legitimate interests, namely communicating with users and for marketing purposes. |
241| **Self-identifying information.**Where you have applied for a job with us, you may voluntarily provide us with certain self-identifying information. | We use this information for regulatory purposes, fulfilling regulatory reporting requirements, responding to information requests and defending against employment related complaints. | The processing is necessary for:
243| **Self-identifying information.** Where you have applied for a job with us, you may voluntarily provide us with certain self-identifying information. | We use this information for regulatory purposes, fulfilling regulatory reporting requirements, responding to information requests and defending against employment related complaints. | The processing is necessary for:
242244
243245- the compliance with legal and regulatory obligations; and
244246- our legitimate interests, namely defending against employment related complaints.
245247
246248 | Self-identifying information may be processed by third party HRIS systems. |
247249| **All Personal Information set out above.** | We will use all the Personal Information we collect to operate, maintain and provide to you the features and functionality of the cPanel Product, to communicate with you, to monitor and improve the cPanel Product, our Website and business, and to help us develop new products and services. | The processing is necessary for our legitimate interest, namely to administer and improve the cPanel Product, our Website, our business and develop new services. | |
333335 |
334336
335337### SCHEDULE 3 - INFORMATION REGARDING COOKIES AND OTHER ACTIVITY MONITORING
336338
337339| **Information collected** | **Categories of recipients** | **How we use it** | **Retention period** | **Creator** | **Information about item** | **Website and product uses** |
338340| --- | --- | --- | --- | --- | --- | --- |
339| Google analytics: HTTP request of the user: information about the browser, host name, browser type and language. | cPanel, Google and Foleon | The cookie retrieves data from HTTP requests of the user and via first party cookies. This enables Google to perform analytics and provide aggregated analytical information to cPanel. | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all Corporate sites.[1]() |
340| Google analytics: Reads first party cookies. | cPanel, Google and Foleon | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all corporate sites. |
341| Google analytics: HTTP request of the user: information about the browser, host name, browser type and language. | cPanel and Google | The cookie retrieves data from HTTP requests of the user and via first party cookies. This enables Google to perform analytics and provide aggregated analytical information to cPanel. | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all Corporate sites.[1]() |
342| Google analytics: Reads first party cookies. | cPanel and Google | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all corporate sites. |
341343| Google Tag Manager. | Page views | Manages tags placed on interfaces by cPanel. | | Google | [https://support.google.com/tagmanager/answer/6102821?hl=en](https://support.google.com/tagmanager/answer/6102821) | All corporate sites |
342344| Google Remarketing | cPanel, Google and other third parties who use Google Remarketing | To place advertising on third parties sites. | Persistent: cookie remains on visiting computer until deleted by visitor. | Google | [https://adssettings.google.com/authenticated](https://adssettings.google.com/authenticated) | All corporate sites |
343345| CAKEPHP site counting cookie: Number of visits to site. | cPanel | Ascertain the number of times the site is visited. | Persistent: cookie remains on visiting computer until deleted by visitor. | Open source and cPanel | [https://github.com/cakephp/cakephp/issues/2001](https://github.com/cakephp/cakephp/issues/2001) | Applications.cpanel.net |
344346| IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display the particular Corporate site. | cPanel and Hotjar | We use this information to better understand our users' needs and to optimize our Corporate sites and user's experience on them. In particular:
345347- how much time a user spends on which pages,
346348- which links they choose to click, and
348350
349351 | Persistent: cookie remains on visiting computer until deleted by visitor. | Hotjar Ltd. | [https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies](https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies) | All Corporate sites. |
350352| Reddit Tracking Pixel | cPanel and Reddit | We use this information to understand how our users interact with our sites and the Reddit site. In particular: to track site engagement and response to ads, personalize product marketing based on website activity and interests. | Up to two years | Reddit | [https://www.reddit.com/personalization/](https://www.reddit.com/personalization/) | All corporate sites |
351353| Twitter Tracking Pixel | cPanel and Twitter | We use this information to understand how our users interact with our sites and Twitter. In particular: to track site engagement and response to ads, personalize product marketing based on website activity and interests. | 18 months | Twitter | [https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads](https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads) | All corporate sites |
352354| Facebook Tracking Pixel | cPanel and Facebook | We use this information to understand how our users interact with our sites and Facebook. In particular: (i) to track site engagement and response to ads, personalize product marketing based on website activity and interests; and (ii) target jobs ads to people who have interacted with a corporate site respond to that ad. | Until account is deleted | Facebook | [https://www.facebook.com/policies/cookies/](https://www.facebook.com/policies/cookies/) | All corporate sites |
353355| LinkedIN Tracking Pixel | cPanel and LinkedIN | We use this information to understand how our users interact with our sites and LinkedIN. In particular: (i) to track site engagement and response to ads, personalize product marketing based on website activity and interests; and (ii) target jobs ads to people who have interacted with a corporate site respond to that ad. | Until account is closed | LinkedIN | [https://www.linkedin.com/legal/cookie-policy](https://www.linkedin.com/legal/cookie-policy) | All corporate sites |
354| Foleon through Google Analytics | cPanel and Foleon | We use this information to understand how our users interact with our sites. In particular: to track site engagement and response to content on the site, personalize product marketing based on website activity and interests. | Up to two years following account closure | Foleon | [https://cdn.foleon.com/assets/pdf/2021-03-13-data-processing-agreement.pdf](https://cdn.foleon.com/assets/pdf/2021-03-13-data-processing-agreement.pdf) | All corporate sites |
355356| Typeform | cPanel and Typeform | We use this information to collect surveys and associate survey responses with individual customers | Up to two years following account closure | Typeform | [https://admin.typeform.com](https://admin.typeform.com/) and [https://www.typeform.com/help/a/what-other-companies-do-we-share-data-with-360029617191/](https://www.typeform.com/help/a/what-other-companies-do-we-share-data-with-360029617191/) | All corporate sites |