Privacy Policy

20220605_rev01 · COMPARED WITH 20220501_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20220501_rev01 to 20220605_rev01

1## cPanel Privacy Policy
1## PRIVACY POLICY - CPANEL
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551. **OUR APPROACH TO PRIVACY**
66 1. cPanel is committed to providing information to its customers about how cPanel uses certain information. This Privacy Policy describes the ways in which cPanel, L.L.C. (cPanel, we or our) collects, uses, maintains and discloses information collected from our customers (collectively, you or your) through the use of the cPanel Product and visitors to our websites.
77 2. Contacting us about privacy related questions and issues:
4747 1. **Security**. We implement and maintain appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, change or damage. All Personal Information we collect from the cPanel Product will be stored on secure servers and will be protected by SSL encryption technology. All electronic transactions entered into via our Website will be protected by SSL encryption technology.
4848
4949 Where you register for an account on the cPanel Product, you are responsible for maintaining your account's security as explained in our TOS. If you are not a direct cPanel customer, information about your account's security may be explained in the contract between you and the Authorized Distributor from whom you license the cPanel Product.
5050
5151 2. **International Transfers of your Personal Information**. The Personal Information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third party service providers have operations. If you are located in the European Union (EU), your Personal Information will be processed outside of the EU, including in the United States; these international transfers of your Personal Information are made pursuant to appropriate safeguards, such as the EU-US Privacy Shield. If you wish to inquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy.
5252 3. **Disclosure to Government Agencies and Law Enforcement**. [Our Transparency Report](https://www.cpanel.net/transparency-report/) discusses the standards we use to evaluate disclosures to governments and law enforcement agencies. It is incorporated into this Privacy Policy.
537. **certain RIGHTS that apply if you are located in the EU**
537. **CERTAIN RIGHTS THAT APPLY IF YOU ARE LOCATED IN THE EU**
5454 1. In accordance with applicable privacy law, you have the following rights regarding Personal Information covered by the GDPR that we hold:
5555 1. **Right of access**. The right to obtain access to your Personal Information.
5656 2. **Right to rectification**. The right to obtain rectification of your Personal Information without undue delay where that Personal Information is inaccurate or incomplete.
5757 3. **Right to erasure**. The right to obtain the erasure of your Personal Information without undue delay in certain circumstances, such as where the Personal Information is no longer necessary in relation to the purposes for which it was collected or processed.
5858 4. **Right to restriction**. The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of that Personal Information.
5959 2. **You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.**
6363 2. Choice: Disclosure to third parties of Personal Information covered by Privacy Shield is set out in Schedules 1 and 2. For Personal Information covered by Privacy Shield, and which is not required for the operation of the Product or Services, we will provide you with an opportunity to decline to have us disclose this Personal Information to third parties for a purpose that is different than the one for which it was originally collected. Email marketing is opt-in, lists are segmented by reason for collection, and recipients may remove their names from email lists by unsubscribing.
6464 3. Onward Transfer: When cPanel discloses information to third parties to provide functions on its behalf, cPanel will take appropriate measures to protect the privacy of the Personal Information it transfers. These measures are set out in paragraph 6.1. This Personal Information will only be shared with third parties to the extent reasonably necessary for them to perform the services contracted for, or when cPanel must comply with applicable law. Third parties will not be authorized by us to process Personal Information in any other way. cPanel is responsible for the processing of Personal Information that it transfers to third parties acting as an agent on its behalf.
6565 4. If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.
6666 5. Privacy Shield Jurisdiction and Enforcement
6767 1. As part of our participation in the Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
6868 2. In compliance with the EU-US and Swiss-US Privacy Shield Principles, cPanel commits to resolve complaints about your privacy and our collection or use of your Personal Information transferred to the United States. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact cPanel using the contact information listed at the end of this policy.
69 3. cPanel has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus. If your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers](https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers) for more information and to file a complaint.
69 3. cPanel has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit [https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers](https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers) for more information and to file a complaint.
7070 4. Finally, and as a last resort, EU or Swiss individuals with residual complaints may invoke a binding arbitration option before the Privacy Shield Panel (as that term is defined in the Privacy Shield Framework).
7171 5. Please note that we may be liable for the onward transfer of EU and Swiss personal data to agent third parties unless we can prove we were not a party to the actions giving rise to the damages.
7272 6. cPanel may be required to reveal EU and Swiss Personal Information in response to lawful requests by public authorities and to meet national security and law enforcement requirements. Our policies regarding this topic are set out in our transparency report: [cPanel Transparency Report](https://cpanel.net/transparency-report.html)
73738. COOKIES AND SIMILAR TECHNOLOGIES
7474 1. The cPanel Product and Corporate Sites use cookies and similar technologies to distinguish you from others. This helps us to provide you with a good experience when you use the cPanel Product or browse our Website and also allows us to improve both the cPanel Product and Website.
7575 2. These items allow for personalization of your experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device's hard disk (such as your computer or smartphone) for record-keeping purposes. A list of the cookies we use and other relevant information is set out in Schedule 3.
9696 The cPanel Product may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
9797
989812. **OUR POLICY TOWARDS CHILDREN**
9999
100100 The cPanel Product is not directed at persons under 16 and we do not knowingly collect Personal Information from children under 16. If you become aware that your child has provided us with Personal Information, without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.
101101
10213. **How to Request Information about the personal information we collect**
10213. **HOW TO REQUEST INFORMATION ABOUT THE PERSONAL INFORMATION WE COLLECT**
103103 1. Customers should fill out a request by logging in through their manage2 or store account. Customer's identity will be verified based on authenticating through manage2 or your store account.
104104 2. Non-customers may fill out a request form by clicking on this link: [https://go.cpanel.net/privacy-request](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form). A non-customer's identity will be verified based on information provided and transmitted to a credit bureau for verification.
10510514. **HOW TO REQUEST THAT WE DELETE PERSONAL INFORMATION**
106106 1. Customers should fill out a request by logging in through their manage2 or store account. Customer's identity will be verified based on authenticating through manage2 or your store account. Your request to delete will be confirmed separately.
107107 2. Non-customers may fill out a request form by clicking on this link: [https://go.cpanel.net/privacy-request](https://survey.alchemer.com/s3/5550287/E-mail-Privacy-Request-Form) or by calling our toll free number. A non-customer's identity will be verified based on information provided and transmitted to a credit bureau for verification. Your request to delete will be confirmed separately.
108108 3. We may retain and continue to use Personal Information as permitted by this Privacy Policy and applicable law, including, for example, as necessary to complete a transaction you have requested or fulfil our contractual obligations to you, and to detect security incidents, fraud, or illegal activity.
12312320. **SWEEPSTAKES, CONTESTS AND PROMOTIONS**
124124
125125 We may offer sweepstakes, contests, and other promotions (Promotion) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you by, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.
126126
12712721. **CONTACTING US**
128128 1. Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to the General Counsel at privacy \[at\] cpanel.net.
129 2. This Privacy Policy was last modified on October 11, 2021. It was last reviewed on October 11, 2021.
129 2. This Privacy Policy was last modified on April 29, 2022. It was last reviewed on April 29, 2022.
13013022. **ANALYTICS IN GENERAL**
131131 1. The cPanel Product contains a number of analytical tools. This Privacy Policy covers tools that apply to Personal Information.
132132 2. If you are a customer, you may view all of the analytical tools used by the cPanel Product here (The Data We Use Description): [https://go.cpanel.net/analytics](https://go.cpanel.net/analytics)
133133 1. Analytics that record the configuration of the server on which cPanel is used are required to be enabled. Licensees of cPanel software, and their users may not disable this feature. In "The Data We Use Description" this is referred to as "Configuration Analytics."
134 2. Analytics that record the use of the cPanel Interface are optional - but are enabled by default. They may be disabled by the licensee of cPanel software and the end user. In "The Data We Use Description" this is referred to as "Interface Analytics." Information about how to disable Interface Analytics may be found [here](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
134 2. (b) Analytics that record the use of the cPanel Interface are optional - but are enabled by default. They may be disabled by the licensee of cPanel software and the end user. In "The Data We Use Description" this is referred to as "Interface Analytics." Information about how to disable Interface Analytics may be found here [https://go.cpanel.net/analytics](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
135135 1. Interface Analytics collects the "company ID" used by the cPanel Software. cPanel may analyze this data to determine how a company uses the cPanel interface.
136136 3. Google Analytics and Remarketing.
137137 1. cPanel & WHM and all Corporate Sites use Google Analytics and Remarketing tools. Google Analytics is enabled by default. Information collected by cPanel using Google Analytics is retained for up to 26 months after your most recent activity.
138138 2. To understand the information collected by Google Analytics, please follow [this link](https://support.google.com/analytics/answer/6004245).
139139 3. The following information is collected by cPanel, retained by cPanel and transmitted to Google using Google Analytics:
140140 1. cPanel & WHM
141141 1. Audience information - This includes de-identified information about you, including your geographic location, preferred interface languages, how often you return, and what devices you use to access cPanel & WHM.
142142 2. Acquisition information - This includes information about the path you took to arrive at your cPanel & WHM account, if you performed a search in order to find your account, if you clicked an advertisement which took you to your account, or if you participated in any social media or marketing campaigns which enabled you to arrive at your account.
143 3. Behavior information - This includes information about what features of your cPanel & WHM you use regularly and which paths through cPanel & WHM you took.
143 3. (C) Behavior information - This includes information about what features of your cPanel & WHM you use regularly and which paths through cPanel & WHM you took.
144144 4. Conversion information - This includes information about what goals you have achieved using cPanel & WHM.
145145 2. Corporate Sites
146146 1. Audience information - This includes anonymized information about you, including your geographic location, preferred interface languages, how often you return, and what devices you use to access the corporate sites.
147147 2. Acquisition information - This includes information about the path you took to arrive at the corporate sites, if you performed a search in order to find the corporate sites, if you clicked an advertisement which took you the corporate sites, or if you participated in any social media or marketing campaigns which enabled you to arrive the corporate sites.
148148 3. Behavior information - This includes information about what features of the corporate sites you use regularly and which paths through the corporate sites you took.
149149 4. Conversion information - This includes information about what goals you have achieved using the corporate sites.
154154 1. visiting Google's "ad settings" here: [https://adssettings.google.com/](https://adssettings.google.com/)
155155 2. visiting the Network Advertising Initiative's "opt out page:" here: [https://optout.networkadvertising.org/?c=1](https://optout.networkadvertising.org/)
156156 3. Or changing your device settings to block Remarketing Cookies
157157
158158 4. Disabling Google Analytics
159159 1. In cPanel & WHM
160 1. In cPanel & WHM, you control your participation in Google Analytics. To find instructions for how to manage your participation, please click [here](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
160 1. In cPanel & WHM, you control your participation in Google Analytics. To find instructions for how to manage your participation, please click here - [https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics/).
161161 2. In Corporate Sites
162162 1. When using our corporate sites, you control your participation in Google Analytics by locating the "Manage Cookies" preference and allowing or declining cookies. Declining cookies will disable your participation in Google Analytics.
163163 5. Requesting Deletion of Information Transmitted to Google by Google Analytics
164164 1. To request the disclosure of your information, deletion of your information, a halt to the sale of your information, or exercise any other rights afforded to you by the relevant statutes listed in other areas of this Privacy Policy, please refer to Section 1.2.
165165 2. For the Google Analytics deletion API, please use this link [https://developers.google.com/analytics/devguides/config/userdeletion/](https://developers.google.com/analytics/devguides/config/userdeletion/)
166166
167Version 10-11-2021
167Version 04-29-2022
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172172
173173### SCHEDULE 1 - PERSONAL INFORMATION WE COLLECT WHEN YOU USE THE CPANEL PRODUCT, BETA PRODUCTS, THE STORE, OUR TICKETING SYSTEM OR FOR GENERAL INQUIRIES
174174
175175| Category of Personal Information | How we use it | Legal basis for the processing | Categories of recipients | Retention period | Categories shared with third parties |
176176| --- | --- | --- | --- | --- | --- |
177| **Contact information and basic personal details.**Such as your name, phone number, address, domain name, e-mail address, relationship to cPanel, web hosting products used, country, server count, industry, and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
177| **Contact information and basic personal details.** Such as your name, phone number, address, domain name, e-mail address, relationship to cPanel, web hosting products used, country, server count, industry, and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
178178- communicate with you, sending statements and invoices, communications, news, alerts and marketing communications;
179179- deal with inquiries and complaints made by or about you relating to the cPanel Product;
180180- operate, maintain and provide to you the features and functionality of the cPanel Product and any third party products chosen by you;
181181- authenticate users to our products and systems;
182182- process applications where you have applied for a job with us; and
183183- Enter you into sweepstakes, contests and promotions at your request.
184184
185185 | The processing is necessary for:
186186
187187- the performance of a contract and to take steps prior to entering into a contract; and
188188- our legitimate interests, namely administering the cPanel Product, administering our ticketing and abuse systems for marketing purposes, for processing job applications and for communicating with users.
189189
190 | _As required in accordance with how we use it, we will share your Personal Information with the following:_
190 |
191191
192_As required in accordance with how we use it, we will share your Personal Information with the following:_
193
192194**Service providers and advisors**. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, HR services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, third parties who provide items directly to customers, or providing analytic services.
193195
194196**Purchasers and third parties in connection with a business transaction.**. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business.
195197
196**Other third parties using the Self Service Portal.** Where you provide information to a Self Service Portal (other than a char function operated by cPanel), your comments and any other Personal Information you submit may be seen by other third parties.
198**Other third parties using the Self Service Portal.** Where you provide information to a Self Service Portal (other than a char function operated by cPanel), your comments and any other Personal Information you submit may be seen by other third parties
197199
198200**Law enforcement, regulators and other parties for legal reasons**. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement and regulators; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others.
199201
200202 | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
201203
202204Domain name, or related IP resource, may be shared with third parties to administer functions associated with those items.
203205
204206Email address will be shared with email delivery services to deliver both mandatory and opt-in email. Mandatory email is restricted to product operation.
205207
206208Contact information will be shared with third party vendors when a customer purchases third party products offered by cPanel.
207209
210All information in this category will be shared with third party survey providers including Survey Monkey / Alchemer and Typform. The information shared is voluntary and will vary based on the nature of the survey.
211
208212All information in this category may be shared with third party ticketing systems, and ZenDesk ("ticketing integration providers"), to provide support. These ticketing integration providers may use third parties to provide computing power and store information.
209213
210214 |
211215| **Payment information.** Details such as your bank account number or PayPal account and related information. | We use this information to facilitate payment for use of the cPanel Product, any third party products chosen, and to detect and prevent fraud. | The processing is necessary for the performance of our contract with you and our legitimate interests, namely the detection and prevention of fraud and to ensure our users get paid for the resources they have provided. | **Payment information.** Details such as your bank account number or PayPal account and any information requested by our payment processors, or those of third parties whose products we provide, to receive payment for services. |
212216| **Technical and server information.** Information required for ongoing web-hosting activities such as: server address/hostname, IP address, domain name; log files; configuration files; service reports; and server-related information which we retrieve from your server where you have requested technical support which may also include usernames and passwords, root directory, affected accounts such as email accounts. | We use this information to:
213217
252256| **Information about how you access and use the cPanel Product**. For example, the website from which you came and the website to which you are going when you leave our Website, how frequently you access the cPanel Product, the time you access the cPanel Product and how long you use them for, whether you open emails or click the links contained in emails, whether you access the cPanel Product from multiple devices, and other actions you take on the cPanel Product. | We use this information to:
253257- present the cPanel Product to you on your device;
254258- determine news, alerts and other products and services that may be of interest to you for marketing purposes;
255259- monitor and improve the cPanel Product and our business, and to help us develop new products and services; and
256260- Validate our software and license status.
257261
258 | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | _As required in accordance with how we use it, we will share your Personal Information with the following:_ **Service providers and advisors**. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. **Purchasers and third parties in connection with a business transaction**. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. **Law enforcement, regulators and other parties for legal reasons**. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. | Information may be shared with Google in Google Analytics. |
262 | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. |
263
264_As required in accordance with how we use it, we will share your Personal Information with the following:_
265
266**Service providers and advisors**. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.
267
268**Purchasers and third parties in connection with a business transaction**. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business.
269
270**Law enforcement, regulators and other parties for legal reasons**. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others.
271
272 | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
273
274Information may be shared with Google in Google Analytics.
275
276Information may be shared with Foleon.
277
278 |
259279| **Information about your device**. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the cPanel Product. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the cPanel Product through the device, information about the server upon which the cPanel Product software log files, configurative files, server reports, your Internet service provider or mobile network, your IP address. | We use this information to:
260280
261281- enable the cPanel Product to be presented to you on your device;
262282- operate, maintain and provide to you the features and functionality of the cPanel Product;
263283- monitor and improve the cPanel Product and business, and to help us develop new products and services;
264284- Validate our software and license status; and
265285- Facilitate our customers interaction activities and customer forums.
266286
267 | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. | Information may be shared with Google in Google Analytics. |
287 | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
288
289Information may be shared with Google in Google Analytics.
290
291Information may be shared with Foleon.
292
293 |
268294| **Demographic Information**. Information about the geographic location, total order cost, cost breakdown of a customer order, the order details, and the invoice identification of users of the cPanel Store. | We use this information to:
269295
270296- Determine the general location of direct orders for the cPanel Product; and
271297- Correlate it with purchases of the cPanel Product.
272298
273299 |
274300
275301The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user, to improve the cPanel Product and cPanel Store generally; and for marketing purposes.
276302
277303Additional information about this use is here:
278304
279[https://support.google.com/analytics/answer/2799357?hl=en](https://support.google.com/analytics/answer/2799357) | **Purchasers and third parties in connection with a business transaction**. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. | Information may be shared with Google in Google Analytics. |
305[https://support.google.com/analytics/answer/2799357?hl=en](https://support.google.com/analytics/answer/2799357) | **Purchasers and third parties in connection with a business transaction**. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
306
307Information may be shared with Google in Google Analytics.
308
309Information may be shared with Foleon (using Google Analytics).
310
311Information may be shared with Typeform.
312
313 |
280314| **Company ID.** cPanel Configuration Analytics and cPanel Interface Analytics collect the Company ID associated with a particular installation of cPanel. Companies or individuals who use personal information in this field may consider this information personal. | We use this information to determine how a particular company uses the cPanel interface. |
281315
282316The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user, to improve the cPanel Product and cPanel Store generally; and for marketing purposes.
283317
284318Additional information about this use is here: [https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics-the-data-we-use/#interface-analytics](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-analytics-the-data-we-use/)
285319
287321| Technical Information when you visit Corporate sites. IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display the particular Corporate site. | We use this information to better understand our users' needs and to optimize our Corporate sites and user's experience on them. In particular:
288322
289323- how much time a user spends on which pages;
290324- which links they choose to click; and
291325- what users do and do not like on a particular Corporate site.
292326
293 | The processing is necessary for our legitimate interests, namely: to tailor the Corporate Site to the user and to improve the Corporate site generally. | Information is sent to third parties to assist with website analytics. It may also be sent to corporate affiliates and contracted data analytics firms for review. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. | Information may be shared with Hotjar Ltd. |
327 | The processing is necessary for our legitimate interests, namely: to tailor the Corporate Site to the user and to improve the Corporate site generally. | Information is sent to third parties to assist with website analytics. It may also be sent to corporate affiliates and contracted data analytics firms for review. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
294328
329Information may be shared with Hotjar Ltd.
330
331Information may be shared with Foleon.
332
333 |
334
295335### SCHEDULE 3 - INFORMATION REGARDING COOKIES AND OTHER ACTIVITY MONITORING
296336
297337| **Information collected** | **Categories of recipients** | **How we use it** | **Retention period** | **Creator** | **Information about item** | **Website and product uses** |
298338| --- | --- | --- | --- | --- | --- | --- |
299| Google analytics: HTTP request of the user: information about the browser, host name, browser type and language. | cPanel, and Google | The cookie retrieves data from HTTP requests of the user and via first party cookies. This enables Google to perform analytics and provide aggregated analytical information to cPanel. | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all Corporate sites.[21]() |
300| Google analytics: Reads first party cookies. | cPanel and, Google | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all corporate sites. |
301| Google Tag Manager: | Page views | Manages tags placed on interfaces by cPanel. | | Google | [https://support.google.com/tagmanager/answer/6102821?hl=en](https://support.google.com/tagmanager/answer/6102821) | All corporate sites |
339| Google analytics: HTTP request of the user: information about the browser, host name, browser type and language. | cPanel, Google and Foleon | The cookie retrieves data from HTTP requests of the user and via first party cookies. This enables Google to perform analytics and provide aggregated analytical information to cPanel. | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all Corporate sites.[1]() |
340| Google analytics: Reads first party cookies. | cPanel, Google and Foleon | Persistent: cookie remains on visiting computer until deleted by visitor. cPanel retains aggregate information from Google analytics perpetually. No personal data is conveyed by Google to cPanel. | Google | [https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview](https://developers.google.com/analytics/resources/concepts/gaConceptsTrackingOverview) | Product and all corporate sites. |
341| Google Tag Manager. | Page views | Manages tags placed on interfaces by cPanel. | | Google | [https://support.google.com/tagmanager/answer/6102821?hl=en](https://support.google.com/tagmanager/answer/6102821) | All corporate sites |
302342| Google Remarketing | cPanel, Google and other third parties who use Google Remarketing | To place advertising on third parties sites. | Persistent: cookie remains on visiting computer until deleted by visitor. | Google | [https://adssettings.google.com/authenticated](https://adssettings.google.com/authenticated) | All corporate sites |
303343| CAKEPHP site counting cookie: Number of visits to site. | cPanel | Ascertain the number of times the site is visited. | Persistent: cookie remains on visiting computer until deleted by visitor. | Open source and cPanel | [https://github.com/cakephp/cakephp/issues/2001](https://github.com/cakephp/cakephp/issues/2001) | Applications.cpanel.net |
304344| IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display the particular Corporate site. | cPanel and Hotjar | We use this information to better understand our users' needs and to optimize our Corporate sites and user's experience on them. In particular:
305345- how much time a user spends on which pages,
306346- which links they choose to click, and
307347- what users do and do not like on a particular Corporate site.
308348
309349 | Persistent: cookie remains on visiting computer until deleted by visitor. | Hotjar Ltd. | [https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies](https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies) | All Corporate sites. |
310350| Reddit Tracking Pixel | cPanel and Reddit | We use this information to understand how our users interact with our sites and the Reddit site. In particular: to track site engagement and response to ads, personalize product marketing based on website activity and interests. | Up to two years | Reddit | [https://www.reddit.com/personalization/](https://www.reddit.com/personalization/) | All corporate sites |
311351| Twitter Tracking Pixel | cPanel and Twitter | We use this information to understand how our users interact with our sites and Twitter. In particular: to track site engagement and response to ads, personalize product marketing based on website activity and interests. | 18 months | Twitter | [https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads](https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads) | All corporate sites |
312352| Facebook Tracking Pixel | cPanel and Facebook | We use this information to understand how our users interact with our sites and Facebook. In particular: (i) to track site engagement and response to ads, personalize product marketing based on website activity and interests; and (ii) target jobs ads to people who have interacted with a corporate site respond to that ad. | Until account is deleted | Facebook | [https://www.facebook.com/policies/cookies/](https://www.facebook.com/policies/cookies/) | All corporate sites |
313353| LinkedIN Tracking Pixel | cPanel and LinkedIN | We use this information to understand how our users interact with our sites and LinkedIN. In particular: (i) to track site engagement and response to ads, personalize product marketing based on website activity and interests; and (ii) target jobs ads to people who have interacted with a corporate site respond to that ad. | Until account is closed | LinkedIN | [https://www.linkedin.com/legal/cookie-policy](https://www.linkedin.com/legal/cookie-policy) | All corporate sites |
354| Foleon through Google Analytics | cPanel and Foleon | We use this information to understand how our users interact with our sites. In particular: to track site engagement and response to content on the site, personalize product marketing based on website activity and interests. | Up to two years following account closure | Foleon | [https://cdn.foleon.com/assets/pdf/2021-03-13-data-processing-agreement.pdf](https://cdn.foleon.com/assets/pdf/2021-03-13-data-processing-agreement.pdf) | All corporate sites |
355| Typeform | cPanel and Typeform | We use this information to collect surveys and associate survey responses with individual customers | Up to two years following account closure | Typeform | [https://admin.typeform.com](https://admin.typeform.com/) and [https://www.typeform.com/help/a/what-other-companies-do-we-share-data-with-360029617191/](https://www.typeform.com/help/a/what-other-companies-do-we-share-data-with-360029617191/) | All corporate sites |