Terms of Use

20190901_rev01 · COMPARED WITH 20190703_rev01 · ARCHIVE SNAPSHOT, DATE APPROXIMATE

Full text changes — 20190703_rev01 to 20190901_rev01

4141#### Feedback
4242
4343We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Coursera does not waive any rights to use similar or related Feedback previously known to Coursera, developed by its employees or contractors, or obtained from other sources.
4444
4545## Security
4646
47We care about the security of our users. While we work to protect the security of your account and related information, Coursera cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing security@coursera.org.
47We care about the security of our users. While we work to protect the security of your account and related information, Coursera cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing [security@coursera.org](mailto:security@coursera.org).
4848
4949## Third Party Content
5050
5151Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Coursera cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Coursera disclaims any responsibility or liability related to your access or use of such third party content.
5252
5353## Copyright and Trademark Policy
103103Coursera's participating institutions are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.
104104
105105#### Notice for California Users
106106
107107Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.
108108
109## Referenced Policies
109## Acceptable Use Policy
110110
111- [Acceptable Use Policy](https://www.coursera.org/about/terms/acceptableUse)
112- [Copyright and Trademark Infringement Policy](https://www.coursera.org/about/terms/copyright)
113- [Refund Policy](https://www.coursera.org/about/terms/refund)
114- [Honor Code](https://www.coursera.org/about/terms/honorcode)
111_Effective: April 3rd, 2015_
115112
116113Coursera's mission is to provide universal access to the world's best education. We believe strongly in preserving free speech and expression for our learners as well as academic freedom for our partner institutions and instructors. We also want to make sure that all of our learners and instructors feel safe and comfortable while using our Services. We have drafted these guidelines to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.
117114
118115Although we do not routinely screen or monitor content provided by users, we may remove or edit inappropriate content or activity reported to us or suspend, disable, or terminate a user's access to all or part of the Services.
119116
120117#### You are prohibited from using our Services to share content that:
137134- Try to reverse engineer any portion of our Services.
138135- Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.
139136- Use our Services to distribute malware.
140137- Impersonate or misrepresent your affiliation with any person or entity.
141138- Encourage or help anyone do any of the things on this list.
142139
140## Copyright and Trademark Policy
141
143142_Effective as of April 3rd, 2015._
144143
145144Coursera respects the intellectual property rights of our partner institutions, instructors, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others.
146145
147146The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you would like to read the DMCA, please visit the U.S. Copyright Office website at [http://www.copyright.gov/legislation/dmca.pdf](http://www.copyright.gov/legislation/dmca.pdf).
148147
1631622. via email: [copyright@coursera.org](mailto:copyright@coursera.org)
164163
165164We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims under the DMCA.
166165
167166Coursera also respects the trademark rights of others. Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by Coursera in its sole discretion. If you are concerned that someone may be using your trademark in an infringing way on our Services, please email us at [copyright@coursera.org](mailto:copyright@coursera.org), and we will review your complaint. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual's account.
168167
168## Coursera Refund Policy
169
169170_Effective as of May 15, 2018._
170171
171172For details on our refund deadlines and policies, please refer to the information below; note that our policies differ for subscription payments vs. one-time course and Specialization purchases, and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to learners who are found to be in violation of these terms, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to learners who do not pass a course or Specialization, or who are otherwise unsatisfied with their final grade.
172173
173For more information about our refund process, including instructions for requesting a refund, please visit our
174For more information about our refund process, including instructions for requesting a refund, please visit our [Learner Help Center](https://learner.coursera.help/hc/articles/208280266).
174175
175[Learner Help Center](https://learner.coursera.help/hc/articles/208280266)
176
177.
178
179176## For Month-to-Month Subscriptions
180177
181178Coursera does not offer refunds for payments made on a subscription plan. To avoid being charged during a free trial promotion, you must cancel your subscription before your 7-day free trial ends. If you complete a course during the free trial period, Coursera reserves the right to require you to pay for a one-month subscription in order to receive a Course and/or Specialization Certificate.
182179
183Your subscription will continue on a month-to-month basis unless and until you [\_tcancel your subscription](https://learner.coursera.help/hc/articles/216348123) or the subscription is suspended or discontinued by Coursera. For subscriptions to individual Specializations, Coursera will automatically discontinue your subscription at the end of the monthly period during which you earn a Specialization Certificate for the Specialization, unless you have subscribed through a third party marketplace that restricts Coursera's ability to do so -- e.g., in-app purchases through the Apple App Store. Please visit the third party marketplace for information regarding their policies.
180Your subscription will continue on a month-to-month basis unless and until you [cancel your subscription](https://learner.coursera.help/hc/articles/216348123) or the subscription is suspended or discontinued by Coursera. For subscriptions to individual Specializations, Coursera will automatically discontinue your subscription at the end of the monthly period during which you earn a Specialization Certificate for the Specialization, unless you have subscribed through a third party marketplace that restricts Coursera's ability to do so -- e.g., in-app purchases through the Apple App Store. Please visit the third party marketplace for information regarding their policies. You must cancel your subscription before your monthly renewal date to avoid the next billing.
184181
185You must cancel your subscription before your monthly renewal date to avoid the next billing.
186
187182If you cancel your subscription, cancellation will be effective at the end of the current monthly period; you will have continued access to your subscription for the remainder of that period, but you will not receive a refund.
188183
189184## For 6-Month Subscriptions
190185
191186Coursera does not offer refunds for 6-month subscription payments. To avoid being charged during a free trial promotion, you must cancel your subscription before your 7-day free trial ends.
192187
203198If you cancel your subscription, you will continue to have access until the end of the 12-month period and will not be billed for the next billing cycle.
204199
205200## For Course and Specialization Purchases
206201
207202If you cancel your paid enrollment for a course, Coursera will offer you a complete refund until 14 days after payment, or until you have earned your Course Certificate, whichever is earlier. If you [pre-enroll and pay for a course](https://learner.coursera.help/hc/articles/209818603), Coursera will offer you a complete refund until 14 days after the course launches or until you have earned your Course Certificate, whichever is earlier. For avoidance doubt, once you have earned a Course Certificate with your payment, you are not eligible for a refund even if it is within 14 days. If you do not earn your Course Certificate within 180 days, your registration will expire and you will need to pay to re-enroll for the course. However, if you're taking a course through your company or organization (e.g. Coursera for Business, Refugees or Government) then you can earn your certificate as long as your company's contract with Coursera is active and your access has not expired in accordance with the terms of that contract. Similarly, refunds and cancellations will also be governed by the terms of that contract between your organization and Coursera.
208203
209If you cancel your one-time, paid enrollment for a Specialization, Coursera will offer you a complete refund until 14 days after payment, or until you earn a Course Certificate for any course in the Specialization, whichever is earlier. If you [pre-enroll and pay for the Specialization](https://learner.coursera.help/hc/en-us/articles/209818603), Coursera will offer you a complete refund until 14 days after the first course in the Specialization launches or until you have earned your first Course Certificate for any course in the Specialization, whichever is earlier. If you earned your first Course Certificate for any course in the Specialization within 14 days, you are not eligible for a refund. Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a Specialization to complete the Specialization.
204If you cancel your one-time, paid enrollment for a Specialization, Coursera will offer you a complete refund until 14 days after payment, or until you earn a Course Certificate for any course in the Specialization, whichever is earlier. If you [pre-enroll and pay for the Specialization](https://learner.coursera.help/hc/articles/209818603), Coursera will offer you a complete refund until 14 days after the first course in the Specialization launches or until you have earned your first Course Certificate for any course in the Specialization, whichever is earlier. If you earned your first Course Certificate for any course in the Specialization within 14 days, you are not eligible for a refund. Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a Specialization to complete the Specialization.
210205
211206Notwithstanding the foregoing, shorter refund periods may apply to specific courses and Specializations (e.g., for courses that are part of the UCI Professional Certificate in Applied Project Management, you will only be eligible for a full refund until seven days after your payment date). In these cases, the shorter period will be stated as part of the sign-up process for the course or Specialization.
212207
213208## For Other Paid Services
214209
215210Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, Coursera has no obligation to provide refunds or vouchers for any other Services.
216211
217212## Third Party Marketplaces
218213
219214Notwithstanding the foregoing, if you purchase or subscribe for a course or Specialization, or purchase any other paid Service, through a third party marketplace (e.g., in-app purchases through the Apple App Store or purchases made through certain alternative payment services), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by Coursera. Except as otherwise explicitly stated by Coursera, the third party marketplace will be solely responsible for making refunds under its refund policy, and Coursera will have no refund obligations. Coursera disclaims any responsibility or liability related to any third party marketplace's refund policy or the third party's compliance or noncompliance with such policy.
220215
216## Honor Code
217
218_Effective as of April 3, 2015_
219
221220All students participating in the class must agree to abide by the following code of conduct:
222221
2221. I will register for only one account.
2232. My answers to homework, quizzes, exams, projects, and other assignments will be my own work (except for assignments that explicitly permit collaboration).
2243. I will not make solutions to homework, quizzes, exams, projects, and other assignments available to anyone else (except to the extent an assignment explicitly permits sharing solutions). This includes both solutions written by me, as well as any solutions provided by the course staff or others.
2254. I will not engage in any other activities that will dishonestly improve my results or dishonestly improve or hurt the results of others.
226
227## Revisions
228
223229Below is a list of all the revisions made to the content of our Terms, with links to view the difference between each revision.
230
231- [2018-07-11: Updated Introduction and Reference Policies for clarification purposes.](https://www.diffchecker.com/HnhrMdiT)
232- [2018-03-26: Updated refund policy to clarify course and specialization purchases. Added links to Cookies Policy](https://www.diffchecker.com/wyB7EQ02)
233- [2017-08-22: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/b9xCv6S6)
234- [2017-08-08: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/67u8psoJ)
235- [2017-06-28: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/V9V2O3xN)
236- [2017-04-11: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/np2lUM3L)
237- [2017-03-13: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/sUlMRWBH)
238- [2017-01-19: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/Dbf5AYgE)
239- [2016-11-01: Updated refund policy to reflect new products, and remove references to old platform courses](https://www.diffchecker.com/9dgDRnHv)
240- [2015-03-24: Updated refund policy to reflect new products and policies](https://www.diffchecker.com/ghik9hpr)
241- [2015-08-24: Updated refund policy and changed Verified certificate to Course certificate](https://www.diffchecker.com/vt1zwrhg)
242- [2015-04-03: Updated Terms of Use for Specializations-on-demand, clarification and simplification](https://www.diffchecker.com/jc9vwihk)
243- [2014-09-12: Changed 'Terms of Service' to 'Terms of Use'](https://www.diffchecker.com/o1pm3cze)
244- [2014-01-02: Updated and moved privacy policy to a new page](https://www.coursera.org/about/privacy)
245- [2013-08-17: Added to rules of conduct and permission to use materials](https://www.diffchecker.com/ifvt4b79)
246- [2013-06-13: Added section on e-Readers](https://www.diffchecker.com/wx9y570z)
247- [2013-06-05: Added section on Partner sites](https://www.diffchecker.com/8t76slmm)
248- [2013-05-22: Revised Online Certifications section](https://www.diffchecker.com/grd3yv4r)
249- [2013-04-30: Reworded "universities" to "institutions"](https://www.diffchecker.com/x7s71waw)
250- [2013-02-28: Changed effective dates](https://www.diffchecker.com/himokno0)
251- [2013-01-14: Added sections on Fees/Taxes, Refund Policy, Identity Verification](https://www.diffchecker.com/gphp7zb0)
252- [2012-12-22: Removed section on Minnesota students](https://www.diffchecker.com/xszjm56q)
253- [2012-09-20: Added to Online Certifications section](https://www.diffchecker.com/aqigp1md)
254- [2012-09-10: Revision to User Materials Submission section](https://www.diffchecker.com/bvdii4e4)
255- [2012-08-30: Added section on Online Education Research](https://www.diffchecker.com/ewodcetj)
256- [2012-08-28: Minor fixes and typos](https://www.diffchecker.com/qxrjy8a4)
257- [2012-08-20: Added section on Minnesota students](https://www.diffchecker.com/ogb9znep)
258- [2012-08-02: Added link to InCommons agreement](https://www.diffchecker.com/rqmnhuq3)