Privacy Notice

DATED 2024-01-01 · VERSION 20240125_rev01 · COMPARED WITH 20230801_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20230801_rev01 to 20240125_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+_Effective: July 31, 2023._
+_Effective: January 1, 2024._
 ## Key Information
 - Coursera, Inc. is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information), unless you are part of a degree, certain MasterTrack programs, or certain other circumstances as communicated to you, in which case Coursera is the data processor.
 - We collect the personal information set out in the "What Information We Collect" section of this Privacy Notice below, including account registration details such as name and email, details of Content Offerings you undertake, survey information (where you provide it), identity verification data, and information about your use of our site and Services.
 - We use your personal information for the purposes set out in the "How We Use the Information" section of this Privacy Notice below, including providing our site and Services to you, ensuring the security and performance of our site, conducting research relating to Content Offerings, sharing information with our Content Providers and our suppliers, direct marketing, and performing statistical analysis of the use of our site and Services.
 - Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.
 - Partner sites. Partner sites providing Content Offering-related tools and services to Coursera users may collect nonfinancial individual-level user data regarding the individual's use of that partner site while the partner sites provide those services to Coursera. The partner sites may share that data with Coursera for the purpose of improving our Services, the partner site's services, and the individual's education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.
 - Third Party Payment Processing. Coursera provides you with the ability to pay for Content Offerings and other Services using a credit card or other methods through a third party payment processing service provider. Please note that our service provider - not Coursera - collects and processes your financial information.
 ## How We Use the Information
+. **Information relating to your use of our Site.** We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our Services and the Site.
+. **Personally Identifiable Information provided directly by you or via third parties.** Except as set forth in this Privacy Notice or as specifically agreed to by you, Coursera will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.
+Coursera collects and uses Personal Data for the purposes described in this section. Where Coursera may disclose Personal Data to third parties in the context of these purposes, such sharing is explained.
 - Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.
 - Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.
 - Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.
+- Analyzing and improving the Site and Services. We use Personal Data relating to your use of the Site and Services to analyze how learners interact with the Site, its features and content and our Services. This analysis may involve using techniques such as machine learning, or AI tools. We use this information to better understand demand for Coursera's and Partners' offerings, inform Coursera Site and product developments, and build higher quality, more useful Services.
 - Forums. You should not post any personally identifiable information or other information of a personal or sensitive nature, whether relating to you or another person, within a Forum post. If you choose to post personally identifiable information, such personally identifiable information may be collected during your use of the Forums. We may publish this information via extensions of our platform that use third-party services, like mobile applications. We reserve the right to reuse Forum posts that contain personally identifiable information in future versions of the Content Offerings, and to enhance future Content Offerings. We may archive this information and/or use it for future communications with you and/or your designee(s), and/or provide it to the Content Provider, business partners, or the instructor(s) associated with the courses you have taken. We may also use or publish posts submitted on the Forums without using personally identifiable information.
 - Participation in Content Offerings. We use the Personal Data that we collect from you when you participate in a Content Offering through the Site for processing purposes, including but not limited to tracking attendance, progress, and completion of the Content Offerings. We may also share your Personal Data and your performance in a given Content Offering with the instructor or instructors who taught it, with teaching assistants or other individuals designated by the instructor or instructors to assist with the creation, modification, or operation of the Content Offering, and with the Content Provider(s) with which they are affiliated. We may also use the information generated when taking a Content Offering or using the Services for predictive analysis of your performance in the Content Offerings. Also, we may archive this information and/or use it for future communications with you, where we are legally entitled to do so.
+- Use of Interactive/Personalized Site Features. We use Personal Data to facilitate and personalize your interaction with Site features such as chatbots, automated translation and grading functionality, tailored recommendations, and learner engagement features. These may utilize machine learning and/or AI tools. Where required or otherwise appropriate, you will be provided with additional information, in advance, about processing of your Personal Data via these features, including the existence of any automated decision-making where relevant (along with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing).
 - Identity Verification. For Services that require identity verification, we may use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the Site were made by you. This service may be provided through a third-party identity verification vendor. Your photo identification document will be deleted after successful verification of your profile information.
+- Communications with or from Coursera. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimizing and better tailoring our communications to you.
+- Communications with or from Coursera. When you send us an email message, use in-platform messaging/chat features (which may utilize technology provided by third party service providers contracted by Coursera) or otherwise contact us, we may record and use the information provided by you to respond to your communication and/or for other purposes described in this Privacy Notice or in other privacy information provided to you during your interaction with our communication systems. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimizing and better tailoring our communications to you.
 - Communications with Coursera Business Partners. We may share your Personal Data with Content Providers and other business partners of Coursera so that Content Providers and other business partners may share information about their products and services that may be of interest to you where they are legally entitled to do so.
 - Research. We may share general course data (including quiz or assignment submissions, grades, and forum discussions), information about your activity on our Site, and demographic data from surveys operated by us with our Content Providers and other business partners so that our Content Providers and other business partners may use the data for research related to online education.
+- Disclosure to Coursera Operations and Maintenance Contractors. We use various service providers, vendors, and contractors (collectively, "Contractors") to assist us in providing our Services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our Services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.
+- Marketing and Advertising. We use Personal Data to send marketing and serve advertising, to inform our marketing and advertising strategies and content, to understand more about our audiences and to personalize our marketing and advertising, so that they are more relevant to particular audiences. We may share Personal Data with the providers of third party tools and services for some of these activities, in particular for online advertising purposes (including targeted advertising and custom audience activities) - further information is available in our Cookies Policy.
+- Government Authorities; Legal Rights and Actions. Coursera may share your Personal Data with various government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personal Data when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Coursera, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.
+- Disclosure to Coursera Contractors. We use various third party service providers, vendors, and contractors (collectively, "Contractors") to support Coursera's activities, including the purposes listed in this section of the Privacy Notice.. Our Contractors will have access to Personal Data to the extent necessary for provision of their services to Coursera. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings, or related to Coursera's other business activities.. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.
+- Government Authorities: Coursera may share your Personal Data with various government authorities (such as regulatory bodies, law enforcement activities, and national security organizations) in response to lawful subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
+- Legal Rights and Actions: Coursera may share your Personal Data with government authorities, external advisors and other relevant or affected third parties when we believe it is appropriate: to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Coursera, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.
 - Disclosure to Acquirers. Coursera may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business, or assets of Coursera to which your Personal Data relates.
 - e-Readers. If we receive any Personal Data related to the extent to which you use designated e-Readers or other devices to access Coursera materials, we may archive it, and use it for research, business, or other purposes.
 ## External Links
 We keep your Personal Data for no longer than necessary for the purposes for which the Personal Data is collected and processed. The length of time we retain Personal Data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.
 ## Confidentiality & Security of Personally Identifiable Information
 We will use industry standard physical, technical, and administrative security measures to keep your Personal Data confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mail communications are typically not encrypted and should not be considered secure.
+## Updating or Deleting Your Personal Data
+## Your Rights
 You have certain rights in relation to your Personal Data. You can access your Personal Data and confirm that it remains correct and up-to-date, choose whether or not you wish to receive material from us or some of our partners, and request that we delete or provide you with a copy of your personal data by logging into the Site, selecting 'Settings' from the dropdown in the top right, and scrolling down to find the appropriate option. The ability to delete an account may be disabled for some users, particularly those who are enrolled in for-credit offerings such as degrees, MasterTrack certificate programs, and other similar offerings.
 If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via [privacy@coursera.org](mailto:privacy@coursera.org). If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, you have the right to request that we:
 - provide access to any Personal Data we hold about you;
 We try to answer every request promptly where possible, and provide our response within the time period stated by applicable law. Keep in mind, however, that when deleting your Personal Data there may be residual information that will remain within our databases, access logs, and other records, which may or may not contain your Personal Data. Please also note that certain Personal Data may be exempt from such requests in certain circumstances, which may include if we need to retain your Personal Data to comply with a legal obligation. When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.
 Further information for residents of U.S. States which have passed relevant U.S. State Privacy Laws is available in our [U.S. State Privacy Laws Notice](https://www.coursera.org/about/privacy/ccpa).
 ## Questions, Suggestions, and Complaints
+If you have any privacy-related questions, suggestions, unresolved problems, or complaints, you may contact us via [privacy@coursera.org](mailto:privacy@coursera.org). If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, our Data Protection Officer and Privacy Team may assist with all queries regarding our handling of Personal Data at [security@coursera.org](mailto:security@coursera.org). If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, you may also make a complaint to our supervisory body for data protection matters (namely the UK Information Commissioner's Office or Dutch Autoriteit Persoonsgegevens) or seek a remedy through local courts if you believe that your rights have been breached.
+If you have any privacy-related questions, suggestions, unresolved problems, or complaints, you may contact us via [privacy@coursera.org](mailto:privacy@coursera.org).
+If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, you may also make a complaint to our supervisory body for data protection matters (namely the UK Information Commissioner's Office or Dutch Autoriteit Persoonsgegevens) or seek a remedy through local courts if you believe that your rights have been breached.
 Coursera BV serves as the EU Representative for Coursera, Inc. To contact Coursera BV, please use the following contact info:
 ```
 Post: Coursera Europe B.V.
       Attn: Privacy Request
       Schiphol Boulevard 195, 1118BG Schiphol
 Email: eu-representative@coursera.org
 ```
+Coursera UK Limited serves as the EU Representative for Coursera, Inc. To contact Coursera UK Limited, please use the following contact info:
+Coursera UK Limited serves as the UK Representative for Coursera, Inc. To contact Coursera UK Limited, please use the following contact info:
 ```
 Post: Coursera UK Limited
       Attn: Privacy Request
       City Bridge House, 57 Southwark Street, London SE1 1RU
 #### U.S. State Privacy Laws
 Under privacy laws of certain U.S. States ("U.S. State Privacy Laws"), residents of relevant U.S. States have the right to know what personal information about them is collected and how this personal information is used and disclosed. Residents of relevant U.S. States can also exercise certain rights in respect of their data (such as access, deletion, and opting in/out of certain disclosures and uses). For more information about how we process personal information relating to residents of relevant U.S. States and the legal rights that such residents have, please review our [U.S. State Privacy Laws Notice here](https://www.coursera.org/about/privacy/ccpa).
 ## International Privacy Practices
+Our Sites are primarily operated and managed on servers located and operated within the United States. In order to provide our products and Services to you, you may be sending your Personal Data outside of the country where you reside or are located, including to the United States. Accordingly, if you reside or are located outside of the United States, your Personal Data may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your Personal Data. We are committed to protecting the privacy and confidentiality of Personal Data when it is transferred. If you reside or are located within the EEA, United Kingdom, Switzerland, or other region that offers similar protections, and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EEA or other regions to the extent feasible under applicable law. We participate in and commit to adhering to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks when transferring data from the EEA or Switzerland to the United States. Please see our Privacy Shield Notice below for further information.
+Our Site is primarily operated and managed on servers located and operated within the United States. In order to provide our products and Services to you, you may be sending your Personal Data outside of the country where you reside or are located, including to the United States. Accordingly, your Personal Data may be transferred outside of the country in which you reside or are located, including to countries that may not provide the same level of protection for your Personal Data. We are committed to protecting Personal Data when it is transferred. If you reside or are located within the EEA, United Kingdom, Switzerland (or other region that offers similar protections) and such data transfers occur, we take appropriate steps to ensure an equivalent level of protection for your Personal Data. We participate in and commit to adhering to the EU-U.S. Data Privacy Framework, the UK extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework when transferring data from the EEA, UK or Switzerland to the United States. Please see our Data Privacy Framework Notice, below, for further information.
 ## Changing Our Privacy Notice
 Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Notice by posting a notice on our Site's homepage for a reasonable period of time following such update or by sending an email to the email address associated with your user account, and by changing the effective date (located at the top and bottom of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Notice.
 ## No Information from Children Under 13
 - Coursera will collect the audio and video content instructors choose to upload through Third Party Offerings, as well as the instructor's name, email address, and thumbnail image. Instructors may also provide us with the contact information of their students to allow Coursera to share the link to that content with those students. Instructors should ensure that the proper consents and permissions are obtained from these students before sharing their contact information. Please note that the audio and video content instructors provide to Coursera may include the voices of students participating in the live lecture, and that we may make all such content publicly available to all users of our platform.
 - Coursera will use your information to provide and operate our Live2Coursera services and will make certain information available to other Live2Coursera participants: For example, we will allow students to view the content uploaded by their instructors and will allow instructors to know which students have viewed their lectures.
 - Coursera may also share certain information about your use of Live2Coursera Services back with any associated Third Party Offering. Please note that when you interact with any Third Party Offering, such Third Party Offering may independently collect information about you and solicit information from you. We have no control over, do not review, and are not responsible for a Third Party Offering's privacy practices. We recommend that you review any and all Third Party Offering's privacy notice for more information.
 If you have any questions about how we handle your information, please contact us at privacy@coursera.org.
+## Privacy Shield Notice
+## Data Privacy Framework (DPF) Notice
+_Effective as of January 1, 2022._
+_Effective as of January 1, 2024._
 ## Introduction.
+Coursera, Inc. (referred to as "we," "us," or "our"), believes in protecting your privacy.
+Coursera, Inc. (referred to as "we," "us," or "our"), believes in protecting your privacy. This DPF Notice contains supplementary information relating to Personal Data transferred on the basis of the EU-U.S. Data Privacy Framework, the UK extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework. This DPF Notice should be read in conjunction with Coursera's [Privacy Notice](https://www.coursera.org/about/privacy), which provides details of the Personal Data processed, purposes for which Personal Data is collected, processed and disclosed, types of third parties to which Personal Data is disclosed, and rights of individuals. To the extent of any conflict between this DPF Notice and Coursera's Privacy Notice, this DPF Notice prevails.
+We participate in and commit to adhering to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks which includes the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (the "Principles") for all transfers of personal data from the EEA, Switzerland, or the United Kingdom to the U.S. To learn more about Privacy Shield, please visit the U.S. Department of Commerce Privacy Shield website: [https://www.privacyshield.gov/](https://www.privacyshield.gov/). For more information regarding our Privacy Shield certification, please click [here](https://www.privacyshield.gov/participant). When we use the term "Personal Information" in this Privacy Shield Notice, we are referring to any information that (i) is recorded in any form; (ii) is about an identified or identifiable individual; and (iii) is received by us from the EEA, Switzerland, or the United Kingdom.
+We participate in and commit to adhering to the EU-U.S. Data Privacy Framework, the UK extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (together the "DPF") which includes the DPF Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability (the "Principles") for transfers of Personal Data from the EEA, UK and Switzerland, respectively, to the U.S. To learn more about the DPF, please visit the DPF website: [https://www.dataprivacyframework.gov](https://www.dataprivacyframework.gov/). For more information regarding our DPF certification, please click [here](https://www.dataprivacyframework.gov/s/participant-search/participant-detail) or search for 'Coursera' in the DPF list of participants.
+When we use the term "Sensitive Personal Information" in this Privacy Shield Notice, we are referring to a particular subset of an individual's Personal Information that provides details of his or her race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, or trade union membership or that concerns his or her health.
+## Your Choices
+The purpose of this Privacy Shield Notice is to outline our general practices for implementing the Principles with respect to the Personal Information we collect. If you would like to obtain additional information regarding our privacy practices in connection with information collected on this website in general, please refer to our online Privacy Notice.
+We will offer you the opportunity to opt-out of your Personal Data (or to provide explicit consent for Sensitive Personal Data) being: (i) disclosed to a third party (other than an agent performing tasks on behalf of and under the instructions of Coursera) ); or (ii) used for a purpose materially different from the purpose for which it was originally collected (as set out in our Privacy Notice), or subsequently authorized by you, when the circumstances arise. You also have the ability to opt out at any time from the use of your Personal Data for direct marketing and certain uses of tracking technologies purposes. To exercise this right, please check your account and cookie settings. If you have further questions related to the above, you can also contact us at [privacy@coursera.org](mailto:privacy@coursera.org).
+## Principles.
+## Recourse, Enforcement and Liability
+. **Notice**. We will provide you with timely and appropriate notice in our Terms of Use and Privacy Notice, describing what Personal Information we are collecting, how we will use that information, and the types of third parties with whom we may share such information (and the reasons we do so). Please review these documents carefully. Where we process personal data on behalf of our business partners, we will work with them to help them provide appropriate notice to you.
+We will regularly review our compliance with the statements set forth in this DPF Notice, and we will provide an independent way to resolve complaints about our privacy practices. We encourage interested persons to first contact us (contact information provided below) and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Data in accordance with the Principles. If your enquiry is not satisfactorily addressed by us, we have registered with the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association, to provide independent third party dispute resolution (free of charge) to you. To contact ICDR and/or learn more about the company's dispute resolution services, including complaint submission, please visit: [https://go.adr.org/dpf\_irm.html](http://go.adr.org/privacyshield.html). There may also be circumstances when disputes can be resolved through the DPF binding arbitration process. Please see the [DPF website for further information](https://www.dataprivacyframework.gov/s/article/My-Rights-under-the-Data-Privacy-Framework-DPF-Program-dpf). For residents of Switzerland, the Swiss Federal Data Protection and Information Commissioner's authority will replace that of the EU bodies. For residents of the United Kingdom, the Information Commissioner's Office will serve this role.
+. **Choice**. We will offer you the opportunity to opt-out of your Personal Information (or to provide explicit consent for Sensitive Personal Information) being: (i) disclosed to a third party (other than a service provider as set forth below); or (ii) used for a purpose materially different from the purpose for which it was originally collected (as set out in our Privacy Notice), or subsequently authorized by you, when the circumstances arise. You also have the ability to opt out at any time from the use of your Personal Information for direct marketing purposes. To exercise this right, please check your settings options. If you have further questions related to the above, you can also contact us at [privacyshield@coursera.org](mailto:privacyshield@coursera.org).
+In the context of an onward transfer, Coursera has responsibility for the processing of Personal Data it receives under the DPF and subsequently transfers to a third party acting as an agent on its behalf. Coursera shall remain liable under the Principles if its agent processes such Personal Data in a manner inconsistent with the Principles, unless Coursera proves that it is not responsible for the event giving rise to the damage.
+Where we process personal data on behalf of our business partners, we will work with them to ensure you are offered appropriate choices (and means to exercise those choices) for limiting use or disclosure of your personal data (where appropriate).
+## Jurisdiction
+Notwithstanding the foregoing, you agree that we may disclose Personal Information under the following circumstances without offering you an opportunity to opt out of such disclosure: (i) to our Content Providers and other service providers that we have retained to perform requested Services on our behalf; (ii) if we are required to do so by law or legal process; (iii) pursuant to valid requests by law enforcement or other government authorities (which we are legally required to respond to); and (iv) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. In addition, we reserve the right to transfer Personal Information in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the Personal Information in a manner consistent with this Privacy Shield Notice.
+As part of our participation in DPF, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and other authorized statutory bodies.
+. **Onward Transfers (Transfer to Third Parties)**. We will only transfer Personal Information to third parties where the third party: (i) has provided satisfactory assurances to us that it will protect the Personal Information in accordance with this Privacy Shield Notice and the Principles; (ii) is located in the EU or a country considered "adequate" for privacy by the EU Commission, and therefore is required to comply with the EU data protection laws or substantially equivalent privacy laws; or (iii) has certified to Privacy Shield, and is independently responsible for complying with the Principles.
+## Modifications
+Where we have knowledge that a third party to whom we have provided Personal Information is processing that Personal Information in a manner contrary to this Privacy Shield Notice or the Principles, we will take reasonable steps to prevent or terminate processing by the third party until such time the third party can process Personal Information in compliance with this Privacy Shield Notice and the Principles. Under certain circumstances, we may be potentially liable if these requirements are not met.
+We may amend this DPF Notice from time-to-time in accordance with the requirements of the DPF or a successor data transfer framework. The most recent version of the DPF Notice will always be posted to this website. Anytime that we do make such changes, we will also update the effective date listed at the top of the DPF Notice. Please be sure to review the most recent version of the DPF Notice each time that you visit this website so that you are aware of how we collect, use, and retain Personal Data.
+. **Data Security**. We will take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure Personal Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
+## Revisions
+. **Data Integrity and Purpose Limitation**. We will process Personal Information in a manner that is compatible with and relevant to the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Information is accurate, complete, current, and reliable for its intended use.
+Below is a list of all the revisions made to our Privacy Notice, with links to view the difference between each revision.
+. **Access**. Upon request, we will provide you with reasonable access to the Personal Information about you that we hold. We will also take reasonable steps to correct, update, amend, or delete any information that is demonstrated to be inaccurate, except where the burden or expense of doing so would be disproportionate to the risks to your privacy in the case in question or where the rights of third parties would be violated. Where we process personal data on behalf of our business partners, we will work with them in complying with such requests in accordance with applicable law.
+. **Recourse; Enforcement**. We will regularly review our compliance with the statements set forth in this Privacy Shield Notice, and we will provide an independent way to resolve complaints about our privacy practices. We encourage interested persons to first contact us (contact information provided below) and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. If your inquiry is not satisfactorily addressed by us, we have registered with the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association, to provide independent third party dispute resolution (free of charge) to you. To contact ICDR and/or learn more about the company's dispute resolution services, including complaint submission, please visit: [http://go.adr.org/privacyshield.html](http://go.adr.org/privacyshield.html). There may also be circumstances when disputes can be resolved through the Privacy Shield binding arbitration process. Please see the [Privacy Shield website for further information](https://www.privacyshield.gov/article). For residents of Switzerland, the Swiss Federal Data Protection and Information Commissioner's authority will replace that of the EU bodies. For residents of the United Kingdom, the Information Commissioner's Office will serve this role.
+. **Jurisdiction**. As part of our participation in Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and other authorized statutory bodies.
+## Modifications.
+We may amend this Privacy Shield Notice from time-to-time in accordance with the requirements of the EU-U.S. or Swiss-U.S. Privacy Shield Framework. The most recent version of the Privacy Shield Notice will always be posted to this website. Anytime that we do make such changes, we will also update the effective date listed at the top of the Privacy Shield Notice. Please be sure to review the most recent version of the Privacy Shield Notice each time that you visit this website so that you are aware of how we collect, use, and retain personal information.
+- [2024-01-01: Updated to address transfers under the Data Privacy Framework, update Coursera's contact information, and update information about Coursera's uses of personal data.](https://www.diffchecker.com/a5O87YTF/)
+- [2023-07-31: Updated to reflect new U.S. State Privacy Laws and direct individuals to Coursera's U.S. State Privacy Laws notice](https://www.diffchecker.com/0uCwHBOA/).
+- [2021-12-18: Updated to improve clarity regarding the information we collect.](https://www.diffchecker.com/RpCpcZbl)
+- [2020-12-18: Updated for increased clarity of definitions and learner processes, added new EU representative, removed Standard Contractual Clauses](https://www.diffchecker.com/fTdu2aNs)
+- [2020-08-28: Added Standard Contractual Clauses](https://www.diffchecker.com/GpyThNvz)
+- [2019-12-20: Updated to incorporate CCPA and increase transparency of data handling practices.](https://www.diffchecker.com/scEvtqHA)
+- [2019-03-19: Updated to include EU Representative contact info](https://www.diffchecker.com/NHzlNDxU)
+- [2018-12-11: Updated contact ICDR link](https://www.diffchecker.com/633RrCzZ)
+- [2018-07-11: Updated for clarification on grounds for data processing.](https://www.diffchecker.com/wggMc4wJ)
+- [2018-05-16: Added table of contents and summary. Clarified sections on data processing bases and communications](https://www.diffchecker.com/UR43Ilsv)
+- [2018-03-16: Updated for GDPR and removed outdated Swiss Safe Harbor Policy](https://www.diffchecker.com/dvdXWWJU)
+- [2017-06-28: Updated Privacy Shield Policy](https://www.diffchecker.com/NcyXrhIL)
+- [2016-09-29: New Privacy Shield Policy/Revised Safe Harbor Policy](https://www.diffchecker.com/Ri4FAl5U)
+- [2015-11-04: Update privacy policy to show updated email address for privacy related questions.](https://www.diffchecker.com/09bcgxiv)
+- 2014-01-02: Initial revision