Business Continuity and Contingency Planning

FIRST SEEN 2026-07-29 · VERSION 20260729_rev01 · COMPARED WITH 20260701_rev01

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+FDIC
+FDIC-Insured - Backed by the full faith and credit of the U.S. Government.
+## Schwab's Business Continuity and
+Contingency Planning
+Securities industry regulations require that brokerage firms inform their clients of their plans to address the possibility of a business disruption that potentially results from power outages, natural disasters, or other events. Charles Schwab & Co., Inc. has a comprehensive business continuity program in place, which is reviewed, updated, and tested on a regular basis. The program provides for continuation of client service within minutes in most cases.
+Here are a few examples of what might occur if Schwab were to experience a business disruption of varying magnitude:
+- If one of our telephone service centers became unavailable for any reason, calls would be immediately re-routed to our other service centers across the country.
+- If we had a power outage in a particular region or business district, telephone and electronic communications would be immediately and seamlessly re-routed to alternate locations for the duration of the outage.
+- In the event of a public health crisis that resulted in a high rate of employee absenteeism, Schwab would focus available personnel on critical business functions that directly support client needs. Additionally, we would enact our infectious disease/pandemic response plans, which include social distancing and other protocols to limit exposure.
+- Comprehensive plans are maintained to facilitate timely restoration of account services in the unlikely event of a technology disruption. These plans are tested regularly.
+While no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, we continually assess and update our plans to mitigate reasonable risk.
+©2025 Charles Schwab & Co., Inc. All rights reserved. [Member SIPC](https://www.sipc.org/).
+E-0125-5865717060415258625 REG28036AV-02 (01/25)