Privacy Policy

MINOR
DATED 2026-08-25 · VERSION 20260825_rev01 · FIRST CAPTURED VERSION

What changed, in plain language

Canva replaced the privacy@canva.com email address with an online legal request form throughout the policy, and removed one bullet point that spelled out the right to ask for access to, correction of, or deletion of your data. No changes were made to what data Canva collects, how it shares data, or how long it keeps it.

Changes that may affect you

You can no longer email Canva about privacy — you must use their web formMINOR
OTHER

Canva removed its privacy email address from every part of the policy and replaced it with an online form. A form is often easier, but it also means you have to use Canva's system on their terms. You lose a simple email paper trail, and if the form is down, broken, or asks for information you don't want to give, there's no listed email fallback. A postal address is still listed, but mailing a letter is slow.

“If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).”

What you can do — If you submit a privacy request, take a screenshot or save a copy of what you send through the form at https://www.canva.com/help/legal-form/, and note the date, so you have your own record.

The plain statement of your access, correction, and deletion rights was deletedMINOR
OTHER

The policy used to say clearly, in the section about your choices, that you could ask Canva for your data, ask to correct it, or ask to delete it. That line is gone. Canva did not say it is taking those rights away, and the policy still describes similar rights for people in Europe and in some U.S. states. But if you live somewhere those sections don't cover, the policy no longer tells you these options exist, which makes them easier to miss.

“- You can request access, correction or deletion of the data Canva holds on you by contacting privacy@canva.com; and”

What you can do — You can still request access to, correction of, or deletion of your data through the form at https://www.canva.com/help/legal-form/ — the removal of this line does not mean you have to stop asking.

Changelog

  1. ± CHANGEDPolicy date updated

    The "last updated" date moved from April 15, 2026 to August 25, 2026.

    This Privacy Policy was last updated on April 15, 2026.

    This Privacy Policy was last updated on August 25, 2026.

  2. ± CHANGEDPrivacy email replaced with an online form everywhere

    Every place that used to say to email privacy@canva.com now points to an online legal request form instead. This covers opting out of marketing data, cookie questions, third-party data enrichment opt-outs, EU/UK data rights requests, withdrawing consent, objecting to processing, U.S. state privacy rights, "do not sell or share" opt-outs, reporting a child's data, and school requests for student data.

    you can opt out at any time by emailing us at privacy@canva.com.

    you can opt out at any time by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).

  3. − REMOVEDBullet about access, correction, and deletion rights removed

    A bullet that told you plainly that you could ask Canva for a copy of your data, ask to fix it, or ask to delete it was deleted from the "Your choices about your information" section. Similar rights are still described elsewhere in the policy for people in Europe and in certain U.S. states, but the general statement that applied to everyone is gone.

    - You can request access, correction or deletion of the data Canva holds on you by contacting privacy@canva.com; and

  4. ± CHANGEDContact section no longer lists an email address

    The "How to contact us" section used to give an email address for questions and complaints. It now only links to the online form, though the postal address for the Head of Privacy remains.

    If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us at: Email: privacy@canva.com

    If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).

Full text changes

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

113. Privacy Policy
22
3This Privacy Policy was last updated on April 15, 2026. See previous versions of the Privacy Policy in our [Policy Archives.(opens in a new tab or window)](https://www.canva.com/policies/policy-archives/)
3This Privacy Policy was last updated on August 25, 2026. See previous versions of the Privacy Policy in our [Policy Archives.(opens in a new tab or window)](https://www.canva.com/policies/policy-archives/)
44
55The highlighted text is aimed to give a plain English summary of our Privacy Policy. Please ensure you read the main text, as the plain English summary is just a summary and doesn't capture all of the terms.
66
77## What does this policy cover
88
99Welcome to Canva. Our Privacy Policy explains how the Canva Contracting Entity (as defined in the Terms of Use) ("Canva", "we" or "us") and its affiliates collect, use, disclose, and protect information when you use Canva's services (the "Service") or interact with us, and your choices about the collection and use of your information. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our [Terms of Use(opens in a new tab or window)](https://about.canva.com/terms-of-use/). If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service. This policy applies to all users of the Service, including, but not limited to users of our [Developer Portal(opens in a new tab or window)](https://www.canva.com/developers/).
3939If you are not a Canva subscriber, we may obtain your contact details from a social media platform, such as LinkedIn, or a third party data provider, so that we can promote our product offerings and subscriptions to you if we think they would be helpful in your role.
4040
4141We also may have obtained your details from another Canva user, for example when they have shared a design with you, or when you have interacted with their design.
4242
4343We may also receive information about you and your engagement with our advertisements from our ad servers, ad networks and social media platforms. This may include the websites you visited before coming to Canva so that we can determine advertising effectiveness and pay our referral partners.
4444
45If you prefer not to have your information used for this purpose, you can opt out at any time by emailing us at privacy@canva.com.
45If you prefer not to have your information used for this purpose, you can opt out at any time by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
4646
4747Canva Education: Please note that references to utilizing third-party information for offers and advertising in this Section 1(c) do not apply to students using Canva Education. We do not serve advertising to students using Canva Education.
4848
4949Summary: We may obtain information about you from third-party sources so that we can understand your interests and personalize our communications and promotions to you. You can opt out at any time.
5050
5151(d) Information we collect from you automatically
265265Summary: We may share data with authorities in accordance with our Authority Request Policy or where we feel it is necessary.
266266
267267## 4\. Advertising
268268
269269We partner with third party ad servers, ad networks and social media platforms (like Facebook, Google, LiveRamp, Outbrain, Taboola and Appsflyer) to deliver personalized advertisements ("ads") on our Service and other sites that may be of interest to you and/or to measure their effectiveness, and/or to identify potential new users of our Service.
270270
271Canva may share certain information with our third party advertising partners, such as your email address, location, cookie information and information relating to your use of our Service, and allow partners to perform a match of your information against information from other third party networks or sites to serve ads either on the Service or on third party sites (including, but not limited to Facebook, Google and Samsung televisions) and to measure the effectiveness of these ads. We also share certain information with social media platforms, such as Facebook and Tiktok, to display advertising to potential new users whose demographics and behaviour look like those of our existing users. You can opt out of having your email matched by Liveramp [here(opens in a new tab or window)](https://liveramp.com/opt_out/) or by emailing privacy@canva.com.
271Canva may share certain information with our third party advertising partners, such as your email address, location, cookie information and information relating to your use of our Service, and allow partners to perform a match of your information against information from other third party networks or sites to serve ads either on the Service or on third party sites (including, but not limited to Facebook, Google and Samsung televisions) and to measure the effectiveness of these ads. We also share certain information with social media platforms, such as Facebook and Tiktok, to display advertising to potential new users whose demographics and behaviour look like those of our existing users. You can opt out of having your email matched by Liveramp [here(opens in a new tab or window)](https://liveramp.com/opt_out/) or by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
272272
273273In addition, these third-party ad servers or ad networks may use technology to send, directly to your browser or mobile device, these personalized ads and ad links directly to your browser or mobile device, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs) to compile information about your browser's or device's visits and usage patterns on the Service, and to measure the effectiveness of their ads and to personalize the advertising content. Please see our [Cookies Policy(opens in a new tab or window)](https://about.canva.com/cookies-policy) for more information about how we and our third party partners use cookies and other technologies to deliver ads to you.
274274
275275Canva does not sell or rent the information we collect directly from you or about you from third parties with these third-party ad servers or ad networks for such parties' own marketing purposes.
276276
277277Please note that an advertiser may ask Canva to show an ad on the Service to a certain audience of users (e.g., based on demographics or other interests). In that situation, Canva determines the target audience and Canva serves the advertising to that audience and only provides anonymous aggregated data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
301301## 7\. Your choices about your information
302302
303303(a) You control your account information and settings
304304
305305We provide choices about how we process your account information:
306306
307- You can request access, correction or deletion of the data Canva holds on you by contacting privacy@canva.com; and
308
309307- You can opt out of receiving marketing messages in the "Message Preferences" section of Your Account settings [here(opens in a new tab or window)](https://www.canva.com/settings/email-preferences) or by clicking on the "unsubscribe link" provided in such communications. However, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).
310308
311Summary: You have control over your account settings, such as your account information and marketing email notifications, but there's some important stuff we'll always send you. If you have any questions about reviewing or modifying your account information, you can contact us directly at privacy@canva.com.
309Summary: You have control over your account settings, such as your account information and marketing email notifications, but there's some important stuff we'll always send you. If you have any questions about reviewing or modifying your account information, you can contact us here.
312310
313311(b) Opting out of collection of your information through tracking technologies
314312
315Please refer to your mobile device or browser's technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Canva or its business partners from tracking your browser's activities in relation to the Service, and for use in targeted advertising activities by Canva, including via third-party websites. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, please read our [Cookies Policy(opens in a new tab or window)](https://www.canva.com/policies/cookies-policy/) or you can contact us directly at privacy@canva.com.
313Please refer to your mobile device or browser's technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Canva or its business partners from tracking your browser's activities in relation to the Service, and for use in targeted advertising activities by Canva, including via third-party websites. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, please read our [Cookies Policy(opens in a new tab or window)](https://www.canva.com/policies/cookies-policy/) or you can contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
316314
317315Summary: If you want us to stop collecting information about you, there may be some settings you can adjust in your browser or device. But Canva might not be personalized for you without it, making it harder to find what you're looking for.
318316
319317(c) Opting out of enrichment using third-party data
320318
321As described above, we may combine information about you with information obtained from third-party sources to better understand your profile and interests so that we can deliver customized offers and other personalized services. You can opt out of Canva collecting more data about you from third-party providers to tailor your experience and messages we send you [here(opens in a new tab or window)](https://www.canva.com/settings/privacy-preferences) or by emailing privacy@canva.com.
319As described above, we may combine information about you with information obtained from third-party sources to better understand your profile and interests so that we can deliver customized offers and other personalized services. You can opt out of Canva collecting more data about you from third-party providers to tailor your experience and messages we send you [here(opens in a new tab or window)](https://www.canva.com/settings/privacy-preferences) or by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
322320
323321Summary: You can opt out of receiving Canva promotions based on information we learn about you from third parties, for example, your job title and employer.
324322
325323(d) Managing how Canva analyzes your data for analytics and machine learning
326324
327325You can [manage(opens in a new tab or window)](https://www.canva.com/settings/privacy-preferences) your preferences relating to how Canva and the third party service providers we engage to enable functionality within the Service, may use your data for training AI, including through the use of machine learning technologies. Please visit this [page(opens in a new tab or window)](https://www.canva.com/trust/privacy/) for further information.
339337- Request that their information be deleted or that we restrict access to it;
340338
341339- Request a structured electronic version of their information; and
342340
343341- Object to our use of their information.
344342
345Should you wish to make a request in respect of your personal information please contact us at [privacy@canva.com(opens in a new tab or window)](https://privacy@canva.com/). You also have the right to object to our processing of personal data about you for marketing purposes and we will stop processing data for that purpose.
343Should you wish to make a request in respect of your personal information please contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/). You also have the right to object to our processing of personal data about you for marketing purposes and we will stop processing data for that purpose.
346344
347345In some circumstances Canva will not be able to comply with your request regarding your personal data. If we are unable to remove any of your information, we will explain why. For example, we may not be able to provide a copy of your information where it infringes on the rights of another user. In some cases, you may have shared your information with third parties, such as by publishing a design on a third party's website. In that case Canva will not be able to delete the information, and you will need to contact that third party directly.
348346
349347If we are unable to resolve your request, or if you are concerned about a potential violation, you also have the option to report the issue or make a complaint to the data protection authority in your jurisdiction. Where you have provided your consent to certain processing and no longer want us to use your information for that purpose, you may withdraw your consent to this use, although this will not affect the lawfulness of processing based on consent before its withdrawal. Please see paragraph "You control your account information and settings" for more options on how to opt-out of marketing communications.
350348
351Summary: You may have specific rights in relation to your information depending on where you live. Canva provides you with a number of controls in Your Account settings and you can access your privacy rights by emailing privacy@canva.com.
349Summary: You may have specific rights in relation to your information depending on where you live. Canva provides you with a number of controls in Your Account settings and you can access your privacy rights by contacting us here.
352350
353351## 8\. How long we keep your information
354352
355353Following termination or deactivation of your user account, Canva will retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Canva will retain your information for the purpose of complying with its legal and audit obligations, and for backup and archival purposes.
356354
357355Summary: We retain your profile information and user content for the purpose of providing our Service to you and to comply with our legal and regulatory obligations.
359357## 9\. Canva Education
360358
361359In this policy, a child is considered a person under the age of 13 years old (or the minimum legal age in the child's country to be able to provide lawful consent to the processing of their personal data where the age is higher than 13 years old).
362360
363361The Service and our content are not directed at children. Children are not permitted to sign up by themselves for the Service.
364362
365Other than as part of Canva Education (set out below), Canva does not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child without verification of parental consent where this is required, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child, please contact us at privacy@canva.com.
363Other than as part of Canva Education (set out below), Canva does not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child without verification of parental consent where this is required, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child, please contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
366364
367365Canva Education: Children who are students may use our [Canva Education(opens in a new tab or window)](https://www.canva.com/education/) service under the supervision of their teacher. For the purposes of the Canva Education product, a "Student" means an individual enrolled in a K-12 school (or primary or secondary school for countries who do not use the K-12 designation) invited to use Canva Education by a Teacher or administrator. Canva's collection of student data is authorized by participating educational institutions obtaining parental consent or providing consent on behalf of the parent, if applicable, or as a proxy for the parent in certain circumstances. We will share student data with our third party service providers who have security, privacy, and data retention policies consistent with our policies and solely to the extent necessary for them to perform a business or technology support function for us. This may include data processing, account management or providing us with usage analytics. Canva does not sell student data.
368366
369367The following third party service providers will process student data for the sole purpose of delivering the Canva Education service. If a school deletes their Canva Education account, or requests the deletion of personally identifiable information associated with a student's account, Canva will direct these services to delete any such information they hold:
370368
371369Provider (Purpose)
415413- OpenAI (Canva AI products)
416414
417415Annually, at or around the end of the school year, if a student account has not been logged into by a student for more than 12 months, we will send an email to the email address associated with that account to notify the student that their account will be deleted unless they log into such account. If the student does not log in to their account within 3 months following the receipt of that email, we will delete that account.
418416
419417Upon termination of a school's Canva Education account, we will delete all student accounts associated with that school.
420418
421Educational institutions will have direct control of student data at all times. If an educational institution wishes to inspect, review, amend or delete data we have collected from a student, they may submit an authorised request to privacy@canva.com or to any of the contact details provided in section 14 below. Such a request must come from the email address that owns or is the Team Owner of the Canva Education account. To protect children's privacy and security, we will take reasonable steps to help verify the educational institution's identity before granting access to any personal information.
419Educational institutions will have direct control of student data at all times. If an educational institution wishes to inspect, review, amend or delete data we have collected from a student, they may contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/) or to any of the contact details provided in section 14 below. Such a request must come from the email address that owns or is the Team Owner of the Canva Education account. To protect children's privacy and security, we will take reasonable steps to help verify the educational institution's identity before granting access to any personal information.
422420
423421If you are part of a Canva Education Team, whether this is at a classroom or school level("School Team"),the educational institution your Team is employed by or part of("District Team"), may request to add your School Team to its District Team. Such a request must come from the email address that owns or is the Team Owner of the District. To protect children's privacy and security, we will take reasonable steps to help verify the district's identity and relationship to the School Team before granting access to any personal information. If your Team is added to a District Team, then any information or content that you created in the School Team or activity you have taken within the School may be shared with the Team Owner of the District. If requested by the Team Owner of the District, Canva may re-assign ownership of any User Content you post in the School Team to District Team. You should ensure that any personal information, intellectual property or confidential information that you'd like to maintain ownership over is retained or moved to a separate personal account with an email address not issued by your employer.
424422
425423Canva and its service providers may communicate directly with students for technical support purposes where requested by the student or their teacher. Canva may also send emails in relation to product changes, privacy changes and other service-related emails to students and teachers.
426424
427425Students may use Canva Sites (as defined in our [Terms of Use(opens in a new tab or window)](https://www.canva.com/policies/terms-of-use/)) if the functionality is enabled by their teacher, school or school district. These will not be indexed by search engines by default, meaning that they cannot be found by Google or another browser search and could only be accessed by people with the specific link. However, this default can be switched off by teachers so that the sites are indexed by search engines.
461459- Legitimate interests: It is necessary for our legitimate interests for example, providing a useful and customized Service, sending you relevant marketing messages, displaying advertising and tracking its effectiveness, using information we collect about you (like your spending, platform usage, occupation and employer) so that we can make more informed predictions, decisions and offers for our users, helping users connect with team members and their employer's subscription on Canva and enhancing our Service via research and development, data analytics, data labelling, machine learning and predictive analytics relating to your usage data. We do not rely on this lawful basis where our legitimate interests are overridden by your rights and interests.
462460
463461- Consent: You consent to us, and our third party partners, using your information in a certain way - for example, to hear about new features or offers, and for machine learning and predictive analysis relating to your User Content.
464462
465463- Legal obligations: It is necessary for compliance with our legal obligations - for example, to disclose your information in response to law enforcement requests and to retain your information for our record keeping purposes.
466464
467If you consented to our use of your information, you can withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing [privacy@canva.com(opens in a new tab or window)](https://privacy@canva.com/), or through your [privacy settings page(opens in a new tab or window)](https://www.canva.com/settings/privacy-preferences).
465If you consented to our use of your information, you can withdraw that consent at any time. Depending on the situation you can either withdraw your consent by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/), or through your [privacy settings page(opens in a new tab or window)](https://www.canva.com/settings/privacy-preferences).
468466
469Where we use your information for our legitimate interest, you have the right to object to that use by contacting [privacy@canva.com(opens in a new tab or window)](https://privacy@canva.com/). However, if you do, it may diminish the quality of the Service you receive or prevent you from using the Service.
467Where we use your information for our legitimate interest, you have the right to object to that use by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/). However, if you do, it may diminish the quality of the Service you receive or prevent you from using the Service.
470468
471469(c) Cross-border transfers of information
472470
473471By signing up, you understand and agree that Canva Pty Ltd (an entity in Australia) will receive and process your personal data. We may transfer your personal data to other countries where our affiliates and service providers are located. Please note that some of these countries may have data protection laws that are different from your country (and, in some cases, may not be as protective). For Canva users in the EEA, Switzerland or UK, where we transfer your information to a third-party service provider that is not located in Europe, and is not in a country that benefits from an adequacy decision by the European Commission, UK or Swiss authorities, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information, including by using the EU Model Clauses and the UK International Data Transfer Addendum.
474472
475473Summary: If you are accessing our Service from Europe, Canva Pty Ltd is the controller of your personal data. In some cases, though, we may only be processing your information on behalf of a Team as a processor. We only process your data if we have a lawful basis. We may transfer your information outside of Europe subject to appropriate safeguards.
497495- Opt out of the "sharing" of your personal information for cross-context behavioral advertising;
498496
499497- Appeal decisions where we deny your rights request.
500498
501499(c) Exercising your rights
502500
503You may make a request by contacting us at privacy@canva.com. We will authenticate your request using the email address associated with your Canva account and if necessary, proof of residency. Depending on applicable state law, you may also appeal a refusal to take action on a request by contacting us at privacy@canva.com.
501You may make a request by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/). We will authenticate your request using the email address associated with your Canva account and if necessary, proof of residency. Depending on applicable state law, you may also appeal a refusal to take action on a request by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
504502
505You may opt out of the "selling or sharing" of your personal information, which may include us sharing your information with third party advertising partners as described in section 4 "Advertising" or providing your employer with information confirming whether or not you use Canva using their email domain, as described in section 3(d) "Your employer". You can opt out by following the instructions on the "Do not sell or share my personal information" banner, or by emailing privacy@canva.com.
503You may opt out of the "selling or sharing" of your personal information, which may include us sharing your information with third party advertising partners as described in section 4 "Advertising" or providing your employer with information confirming whether or not you use Canva using their email domain, as described in section 3(d) "Your employer". You can opt out by following the instructions on the "Do not sell or share my personal information" banner, or by contacting us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
506504
507505Canva Education: We do not sell or share personal information of students using Canva Education.
508506
509507Summary: Certain U.S. state laws give resident users certain rights with respect to their personal information
510508
511509## 13\. Changes to this Policy
515513Children using Canva Education: If we make any material changes to the way we collect, use, store and/or share personal information about children using Canva Education, we will notify students and their teachers or educational institution of the updated privacy policy by email and/or notification on the Service.
516514
517515Summary: We won't make any major changes to our Privacy Policy without giving notice - but it's still a good idea to visit this page every now and then.
518516
519517## 14\. How to contact us
520518
521If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us at:
519If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us [here(opens in a new tab or window)](https://www.canva.com/help/legal-form/).
522520
523Email: privacy@canva.com
524
525521Write:
526522
527523Head of Privacy
528524
529525Canva Pty Ltd
530526