Canonical Data Privacy Policy

ARCHIVED 2018-06-02, DATE APPROXIMATE · VERSION 20180602_rev01 · COMPARED WITH 20180519_rev01

Full text changes — 20180519_rev01 to 20180602_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+### Contents
+- [Privacy notices]()
+- [Information we collect from you]()
+- [How information is collected from you]()
+- [What do we do with your personal data]()
+- [What are your rights]()
+- [Cookies]()
+- [How do we protect the information we collect]()
+- [How we use the information we collect]()
+- [Disclosure of your information]()
+- [Where we transfer and store your information]()
+- [Changes to our privacy policy]()
+- [Contact]()
+- [Your right to complain]()
 Canonical collects personal information from you in a number of different ways. For example, when you download one of our products, receive services from us or use one of our websites (including [www.canonical.com](https://www.canonical.com/) and [www.ubuntu.com](https://www.ubuntu.com/)).
 [Full list of websites ›](https://www.ubuntu.com/legal/websites)
 At Canonical, we consider your privacy to be extremely important to us. These are the fundamental principles that we follow in relation to your personal information:
 - **Strictly necessary cookies**. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
 - **Analytical/performance cookies**. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
 - **Functionality cookies**. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
 - **Targeting cookies**. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
+| Cookie | Name | Purpose |
+| --- | --- | --- |
+| Site cookie acceptance | `_cookies_accepted` | This cookie is used to record if a user has accepted the use of cookies on our website. To withdraw your consent after accepting this cookie, delete the `_cookies_accepted` cookie. |
+| Google Tag Manager with Google Analytics | `_utma`, `_utmb`, `_utmc`, `_utmz`, `_ga`, `_gid`, `_id_cpn`, `_id_eml`, `trwsa.sid`, `trwsb.cpv`, `trwsb.sid`, `trwsb.stu`, `trwv.crd`, `trwv.cvd`, `trwv.eml`, `trwv.lvd`, `trwv.uid`, `trwv.uid`, `waiting_in_queue`, `lc_window_state`, `_dc_gtm_UA-XXXXXXX-X`, `__lc.visitor_id.XXXXXXX` |
+Google Tag Manager to set most of our trackers as well as Google Analytics.
+[Google's privacy policy](https://policies.google.com/privacy)
+ |
+| Crazyegg | `_ceir`, `is_returning`, `_CEFT`, `ceg.s`,`ceg.u` |
+Crazyegg tracks javascript on some pages of our site to understand what links our visitors are clicking on. This helps us optimize our content for the best user experience. The Crazyegg script may store a cookie on your computer. This cookie may contain a session ID, a visitor ID and a few other dynamically created parameters that allow Crazyegg to track our site's traffic accurately. No personal information is stored within the cookie.
+[Crazy Egg's privacy policy](https://www.crazyegg.com/privacy)
+ |
+| Marketo Munchkin | `_mkto_trk`, `BIGipServersjrtp3_https`, `firstTouchGA`, `LPVID`, `_A_source`, `_A_time` |
+Marketo's cookie allows us to track repeated visits to the website, and link each visit to the information voluntarily provided by the visitor. For example, if the visitor is asked to provide us with their name, company name and email address, we will know the identity of the visitor when they visit the site at a later date, or when we send them email.
+[Marketo's privacy policy](https://documents.marketo.com/legal/privacy/)
+ |
+| Facebook | `fr`, `datr`, `reg_ext_ref`, `reg_fb_gate`, `reg_fb_ref`, `sb`, `wb` |
+The Facebook pixel allows us to see how many people take action on our ads and which ad led to a conversion.
+[Facebook's privacy policy](https://www.facebook.com/about/privacy/)
+ |
+| LinkedIn | `bcookie`, `lidc`, `BizoID`, `UserMatchHistory`, `lang`, `bscookie` |
+LinkedIn tracking allows us to see how many people take action on our ads and which ad led to a conversion.
+[LinkedIn's privacy policy](https://www.linkedin.com/legal/privacy-policy)
+ |
+| Twitter | `guest_id`, `personalization_id`, `_ga`, `_gid` |
+Twitter tracking allows us to see how many people take action on our ads and which ad led to a conversion.
+[Twitter's privacy policy](https://twitter.com/en/privacy)
+ |
+| LiveChat | `__livechat`, `recent_window`, `notifications[]`, `message_text`, `main_window_timestamp`, `__lc_vv`, `__livechat`, `__livechat_lastvisit` |
+LiveChat allows potential customers to talk to our sales people through live chat. Cookies help the service function.
+[LiveChat's privacy policy](https://www.livechatinc.com/privacy-policy/)
+ |
+| Vimeo | `vuid` |
+Vimeo hosts our videos. Their cookies provides more information about how many people view our videos and for how long.
+[Vimeo's privacy policy](https://vimeo.com/privacy)
+ |
+Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
+You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
+## How do we protect the information we collect
+Canonical is very concerned about protecting the confidentiality of your personal information. We have security measures, including administrative, physical and electronic measures, to protect against the loss, exposure, misuse or alteration of information that we have collected from you in the use of the services. These measures include SSL data encryption to transmit your personal information as well as technical architectures and systems to prevent unauthorised third parties from accessing your personal information.
+## How we use the information we collect
+We use information held about you in the following ways:
+- To provide you with the services you require at the time and for the reasons you provide the information, e.g. newsletters and webinars.
+- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
+- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
+- To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you in accordance with your consent and our Privacy Notices.
+- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
+- We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
+## Disclosure of your information
+You agree that we have the right to share your information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 and as listed [here](https://www.ubuntu.com/legal/companies).
+We will also disclose your information to third parties:
+- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our [terms of use](https://www.ubuntu.com/legal/terms-and-policies/terms) and other agreements; or to protect the rights, property, or safety of Canonical, our customers, or others.
+- In accordance with Privacy Notices made known at the time of collection.
+- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
+- If Canonical or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
+## Where we transfer and store your information
+The information that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged by us for the provision of the services we provide you. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and all applicable data protection legislation.
+All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
+Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
+## Changes to our privacy policy
+Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
+Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [dataprotection@canonical.com](mailto:dataprotection@canonical.com) or to the address below:
+- Legal, Canonical
+- 5th Floor, Blue Fin Building
+- 110 Southwark Street
+- London, SE1 0SU
+Alternatively you can use the relevant [contact us](https://www.ubuntu.com/contact-us) form.
+## Your right to complain
+If you have a complaint about our use of your information, you can contact the Information Commissioner's Office via their website at [www.ico.org/concerns](http://www.ico.org/concerns) or write to them at:
+- Information Commissioner's Office
+- Wycliffe House
+- Water Lane
+- Wilmslow
+- Cheshire
+- SK9 5AF