Privacy Notice
NOTEDDATED 2026-07-03 · VERSION 20260825_rev01 · COMPARED WITH 20260820_rev01
What changed, in plain language
Calendly removed the section headings from its Privacy Notice, but every word of the actual privacy terms stayed the same. Nothing about how your data is collected, used, shared, or kept has changed.
This change appears to be cosmetic (formatting, typos, or contact details).
Changelog
- − REMOVEDSection headings removed
Several headings that broke the notice into labeled sections were deleted, including "Introduction," "Applicability," "How We Use Your Information," "Individuals Outside the USA," "EU-U.S. Data Privacy Framework Notice," "Additional California Resident Privacy Disclosures," "Changes to this Privacy Notice," and "Contacting Us." The text under each heading is unchanged, so the document just reads as continuous paragraphs now instead of labeled sections. This makes it a bit harder to skim, but it does not change any of your rights.
## Introduction.
Full text changes — 20260820_rev01 to 20260825_rev01
COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
| 1 | 1 | **Effective Date:** July 3, 2026 |
| 2 | 2 | |
| 3 | ## Introduction. | |
| 4 | ||
| 5 | 3 | This privacy notice ("Privacy Notice") describes how Calendly, LLC ("Calendly", "we","us", "our") collects, uses, and discloses your Personal Data in the course of our business. Throughout this document, we will use a few defined terms. |
| 6 | 4 | |
| 7 | 5 | "**Personal Data**" when used in this Privacy Notice means any data relating to an identified or identifiable natural person that is processed by Calendly as described in this Privacy Notice when such information is protected as "personal data" or "personal information" or a similar term under applicable data protection laws. |
| 8 | 6 | |
| 9 | 7 | "**Services**" when used in this Privacy Notice means all of Calendly's websites, applications (including, but not limited to, mobile and cloud applications), tools, platforms, and services offered by Calendly, but excluding third party applications. |
| 10 | 8 | |
| 11 | 9 | "**Website**" when used in this Privacy Notice means the Calendly.com website or any other proprietary website owned by Calendly or that Calendly has the authority to manage and control and which link to this Privacy Notice. |
| 12 | 10 | |
| 13 | ## Applicability. | |
| 14 | ||
| 15 | 11 | Unless stated otherwise, this Privacy Notice only applies to Personal Data for which Calendly acts as a controller, such as when you visit our Website or create an account for our Services. Please note that when our customers use our Services to directly collect and process Personal Data, such as when our customers use our Services to schedule a meeting with you or record a meeting, Calendly acts as a processor (or service provider) on behalf of our customers (who are controllers of the Personal Data) under the Calendly [Data Processing Addendum](https://calendly.com/legal/data-processing-addendum) and [Customer Terms and Conditions](https://calendly.com/legal/customer-terms-conditions). If you have questions about how your data is processed by our customers or wish to exercise your rights with respect to that data, you should contact the customer which collected your information. |
| 16 | 12 | |
| 17 | 13 | ## Information We Collect and Process. |
| 18 | 14 | |
| 19 | 15 | **Information You Provide Directly to Calendly** |
| 20 | 16 | |
| 39 | 35 | **Information We Process on Behalf of Customers When They Use Our Services** |
| 40 | 36 | |
| 41 | 37 | The Services we offer our customers enable our customers to schedule meetings, manage their own customer relationships, and have a better overall experience in their meetings. When customers use our Services, they may process certain data, such as first and last name, email address, phone number, virtual meeting recordings, transcripts and summaries, publicly available information, and other information about you. We call the information that our customers submit or collect via our Services "Customer Data" under our [Customer Terms and Conditions](https://calendly.com/legal/customer-terms-conditions). |
| 42 | 38 | |
| 43 | 39 | Calendly stores and processes Customer Data on behalf of our customers as a processor (or service provider) based on our customers' instructions and in accordance with our [Data Processing Addendum](https://calendly.com/legal/data-processing-addendum) and [Customer Terms and Conditions](https://calendly.com/legal/customer-terms-conditions). Each customer controls and is responsible for the information they process using our Services and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring Personal Data to Calendly. If you have questions about how your data is processed by our customers or wish to exercise your rights with respect to that data, you should contact the customer which collected your information. |
| 44 | 40 | |
| 45 | ## How We Use Your Information. | |
| 46 | ||
| 47 | 41 | We may use information that we collect about you, including Personal Data, for the following purposes: |
| 48 | 42 | |
| 49 | 43 | - **Provide the Calendly Services**. We will use your information to provide our Services to you, including to facilitate scheduling; record, transcribe and summarize your meetings; help manage your customer relationships; create and manage your account; respond to your inquiries; prevent or address service errors, security, or technical issues; analyze and monitor usage; prevent spam, fraud and abuse on the Services; investigate potential violations of our Terms, verify your identity; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page in your account, and to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge. **For EU/UK purposes, our legal bases for processing are performance of a contract and legitimate interests.** |
| 50 | 44 | - **Understand and improve our products.** We will perform research and analysis about your use of, or interest in, our products, Services or content, or products, services or content offered by others. We do this to help make our Services better and to develop new Services. **For EU/UK purposes, our legal basis for processing is legitimate interests.** |
| 51 | 45 | - **Communicate with you.** |
| 52 | 46 | - **Service-related communications.** We may send you service and administrative emails to ensure the service is working properly. We will also email you regarding your calendar appointments. These messages are considered part of the Services and you may not opt out of these messages. **For EU/UK purposes, our legal basis for processing is performance of a contract.** |
| 112 | 106 | Given the nature of communications and information processing technology, there is no guarantee that Personal Data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. However, Calendly takes the security of your Personal Data very seriously. We work hard to protect the Personal Data that you provide from loss, misuse, unauthorized access or disclosure, and we have taken reasonable steps to help protect the Personal Data we collect. We have obtained industry recognized certifications and audits, such as the ISO/IEC 27001, which affirm our commitment to our security program. More information on Calendly security and storage practices is available [here](https://calendly.com/security). |
| 113 | 107 | |
| 114 | 108 | You should also take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. |
| 115 | 109 | |
| 116 | 110 | We retain the Personal Data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations (including any exemptions or exceptions contemplated by law), and for any applicable statute of limitations periods for the purposes of bringing and defending claims. |
| 117 | 111 | |
| 118 | ## Individuals Outside the USA. | |
| 119 | ||
| 120 | 112 | If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing Personal Data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our Service Providers have operations. By submitting your Personal Data to Calendly and using Calendly, please be aware that your Personal Data may be transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside. For a list of applicable countries where data centers are located specifically for the sub-processors of our Services, you may check our [sub-processors list](https://calendly.com/help/calendly-sub-processors-gdpr-ccpa). |
| 121 | 113 | |
| 122 | 114 | In connection with the operation of its Website, Calendly may transfer your Personal Data to various locations, which may include locations both inside and outside of the European Economic Area. We rely on the EU-U.S. Data Privacy Framework, Standard Contractual Clauses and the UK Addendum to legally transfer Personal Data submitted relating to individuals in the European Economic Area, the United Kingdom, and Switzerland. |
| 123 | 115 | |
| 124 | 116 | Calendly has designated representatives in the European Economic Area and in the United Kingdom in accordance with applicable legal requirements in the GDPR and UK GDPR. If you are located in these jurisdictions, you can contact our representatives at any time with any questions you may have about data protection. Their contact details are found in the "Contacting Us" section below. |
| 125 | 117 | |
| 126 | ## EU-U.S. Data Privacy Framework Notice. | |
| 127 | ||
| 128 | 118 | Calendly, LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Calendly has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Calendly has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit [https://www.dataprivacyframework.gov/](https://www.dataprivacyframework.gov/). |
| 129 | 119 | |
| 130 | 120 | In compliance with the DPF principles, when we transfer Personal Data to a third party acting as our agent, we will be liable under the Principles if our agent processes such Personal Data in a manner inconsistent with the Principles unless we prove we are not responsible for the event giving rise to the damage. We may be required to disclose your Personal Data in response to a lawful request made by public authorities, including to meet national security or law enforcement requirements. |
| 131 | 121 | |
| 132 | 122 | The Federal Trade Commission has jurisdiction over Calendly's compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). |
| 133 | 123 | |
| 134 | 124 | In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Calendly commits to resolve DPF Principles-related complaints about our collection and use of your Personal Data. EU, UK, and Swiss individuals with inquiries or complaints regarding our handling of Personal Data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Calendly at the contact methods set out in the "Contacting Us" section at the end of this Privacy Notice. Our goal is to address your complaint and make it right. However, if we can't resolve your complaint, you may contact JAMS, our U.S.-based third-party dispute resolution provider at [https://www.jamsadr.com/dpf-dispute-resolution](https://www.jamsadr.com/dpf-dispute-resolution) (free of charge). You may also contact your local data protection authority within the European Economic Area, United Kingdom or Switzerland (as applicable) for unresolved complaints. It is also possible, under certain conditions, to invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms. Please see the [Data Privacy Framework Annex I](https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction) for more information on this option. |
| 135 | 125 | |
| 136 | ## Additional California Resident Privacy Disclosures. | |
| 137 | ||
| 138 | 126 | Under the California Consumer Privacy Act of 2018 and any subsequent amendments including the California Privacy Rights Act of 2020 (collectively, "CCPA"), California residents are entitled to the following additional disclosures about our data processing. These disclosures apply solely to individuals who live in the State of California ("California Residents"). All terms used in this section have the same meaning as when used in the CCPA. California Residents may also review our Notice at Collection for our Website [here](https://calendly.com/legal/ccpa). |
| 139 | 127 | |
| 140 | 128 | - In the preceding 12 months, we have collected the following categories of Personal Data: identifiers, personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); commercial information; internet or other similar network activity; geolocation data, professional or employment-related data; and inferences drawn from other categories or personal information. For more details about the specific types of Personal Data we have collected, the purposes for which we have collected Personal Data and the sources of that information, please refer to the descriptions above in the Information We Collect and the How We Use Your Information sections above. |
| 141 | 129 | - In the preceding 12 months, we have disclosed all of the categories of Personal Data described above for a business purpose as detailed in the description of disclosures to "Service Providers" in the With Whom We May Share Your Information section above. |
| 142 | 130 | - We may also sell or share information to the extent our use of Cookies and tracking technologies for targeted advertising or analytics purposes constitutes a "sale" or "share" under the CCPA. Your opt-out rights are described in the Your Rights and Choices section above. In the preceding 12 months, we have sold or shared the following categories of Personal Data with our targeted advertising and analytics partners: identifiers and internet or other similar network activity. |
| 143 | 131 | - We do not knowingly sell the Personal Data of minors under age 18. |
| 149 | 137 | We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before fulfilling your request. |
| 150 | 138 | |
| 151 | 139 | **Shine the Light.** |
| 152 | 140 | |
| 153 | 141 | This Privacy Notice describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your Personal Data shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please [contact us by email](mailto:privacy@calendly.com). |
| 154 | 142 | |
| 155 | ## Changes to this Privacy Notice. | |
| 156 | ||
| 157 | 143 | This Privacy Notice is current as of the Effective Date set forth above. This Privacy Notice may change if there is a material change to the way information is handled at Calendly, or to clarify our Notice or adjust clerical errors. If any changes are made, we'll post them on this page, so please be sure to check back periodically. |
| 158 | 144 | |
| 159 | ## Contacting Us. | |
| 160 | ||
| 161 | 145 | If you have any questions or comments about this Privacy Notice or anything related to privacy, please [contact us by email](mailto:privacy@calendly.com). |
| 162 | 146 | |
| 163 | 147 | You may also write to us at: |
| 164 | 148 | |
| 165 | 149 | Attn: Privacy Department Calendly, Inc. 115 E Main St., Ste A1B Buford, GA 30518 USA |
| 166 | 150 |