Support Communities Use Agreement

MATERIAL
DATED 2026-08-11 · VERSION 20260812_rev01 · FIRST CAPTURED VERSION

What changed, in plain language

Apple updated its Support Communities agreement (dated August 11, 2026) to drop the promise that it does not prescreen posts. Apple now says it may review submissions, including with automated artificial intelligence tools, before they go live, and may hold or block a post in addition to editing or removing it. Nothing else in the agreement changed.

Changes that may affect you

Your posts can now be scanned by AI before they appearMATERIAL
USER OBLIGATIONS

Apple used to state plainly that it did not prescreen content. By posting now, you accept that everything you write or upload — including images and your profile avatar — may be run through automated and AI systems and then reviewed by people. Apple does not say what those systems look for, how long the screening results are kept, or whether you will be told if your post was flagged.

“Apple may utilize automated systems, including artificial intelligence tools, to prescreen Submissions for further review.”

What you can do — Assume anything you post to Apple Support Communities will be machine-scanned. You can still read the forums without an account; only posting triggers this.

Apple can hold or block your post before anyone sees itMINOR
TERMINATION

Apple could already edit or delete posts after the fact. Now it can also hold a post back or block it, so your question or answer may never show up at all. Apple still says it has no responsibility to act and no liability either way, and the agreement gives you no appeal process for a blocked post.

“Apple retains the right, but not the responsibility, to edit, hold, block, or remove any Submission, including those deemed by Apple to violate the Agreement.”

What you can do — If a post never appears, email communityaccounts@apple.com or ask in the Using Apple Support Communities forum, since the agreement offers no formal appeal.

Changelog

  1. ± CHANGEDApple no longer promises it doesn't prescreen posts

    The old text said Apple does not prescreen content that users submit. That promise is gone. Apple now reserves the right to review your questions, statements, images, avatars, and links.

    Apple does not prescreen content, including but not limited to questions, statements, images, avatars and links, submitted by users of the Site ("Submissions").

    Apple reserves the right to review content, including but not limited to questions, statements, images, avatars and links, submitted by users of the Site ("Submissions").

  2. + ADDEDAI tools may screen your posts before people see them

    Apple added that it can use automated systems, including artificial intelligence, to screen posts and pass them on for further review.

    Apple may utilize automated systems, including artificial intelligence tools, to prescreen Submissions for further review.

  3. ± CHANGEDApple can now hold or block a post, not just edit or remove it

    Apple expanded the actions it can take on a post. Before, it could edit or remove. Now it can also hold a post (keep it from appearing while it is checked) or block it outright.

    Apple retains the right, but not the responsibility, to edit or remove any Submission

    Apple retains the right, but not the responsibility, to edit, hold, block, or remove any Submission

  4. ± CHANGEDUpdate date changed

    The agreement date moved from December 12, 2024 to August 11, 2026.

    Updated December 12, 2024

    Updated August 11, 2026

Full text changes

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

1Updated December 12, 2024
1Updated August 11, 2026
22
33This Apple Support Communities Use Agreement (the "Agreement") provides important information about your use of the Apple Support Communities site (the "Site").
44
55**IMPORTANT: IF YOU CHOOSE TO ACCEPT THIS AGREEMENT, YOU MUST ACCEPT IT AS PRESENTED TO YOU, WITHOUT CHANGES. APPLE WILL ACCEPT NO ADDITIONS OR DELETIONS. At any time Apple may change, add, or remove any part of this Agreement or any part of the services and features provided at the Site. If it does so, Apple will update the Agreement here ([Terms of Use](https://discussions.apple.com/terms)) and may also post such changes elsewhere on the Site.**
66
77**IF ANY FUTURE CHANGE IS UNACCEPTABLE TO YOU, YOU SHOULD DISCONTINUE USING THE SITE. YOUR CONTINUED USE OF THE SITE WILL ALWAYS INDICATE YOUR ACCEPTANCE OF THIS AGREEMENT AND ANY CHANGES TO IT.**
991. **General**
1010
11111. As long as you comply with the Agreement, Apple grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
12122. In addition to the terms and conditions in the Agreement, all use of the Site is governed by the [Apple Website Terms of Use](https://www.apple.com/legal/internet-services/terms/site.html).
13133. In the event of any conflict between this Agreement and the Apple Website Terms of Use, the terms of this Agreement will govern for use of the Site.
14144. Views expressed on the Site are not endorsed by Apple.
155. Apple does not prescreen content, including but not limited to questions, statements, images, avatars and links, submitted by users of the Site ("Submissions"). Apple retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Apple to violate the Agreement. Apple will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.
155. Apple reserves the right to review content, including but not limited to questions, statements, images, avatars and links, submitted by users of the Site ("Submissions"). Apple may utilize automated systems, including artificial intelligence tools, to prescreen Submissions for further review. Apple retains the right, but not the responsibility, to edit, hold, block, or remove any Submission, including those deemed by Apple to violate the Agreement. Apple will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.
16166. Some Submissions may contain information about products not manufactured by Apple or links to independent websites not controlled or tested by Apple. Information about non-Apple Products or links to non-Apple websites are provided without recommendation or endorsement by Apple. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Apple may remove links to third-party websites containing information about products or instructions that could damage a user's device, create a potential safety risk, or invalidate Apple's limited warranty.
17177. Apple may respond to questions but does not formally provide technical support on the Site.
18188. Apple may offer certain benefits and privileges for your participation in the Site. The benefits and privileges provided do not create an employee, agency or independent contractor relationship between you and Apple, and you may not present yourself as a spokesperson for Apple.
19199. Apple may use cookies and other technologies within Apple Support Communities. Such cookies enable us to maintain your session and to personalize your experience on the site, help us measure the effectiveness of the site, and improve user experience. For more information, see [https://www.apple.com/legal/privacy/data/en/apple-support-community/](https://www.apple.com/legal/privacy/data/en/apple-support-community/).
202010. To submit content to the Site, you must have an Apple Account. For more information about Apple Account, please visit [Apple Account Support](https://support.apple.com/apple-account).
212111. If you provide any ideas, suggestions, or recommendations on this site regarding Apple's products, technologies or services ("Feedback"), Apple may use such Feedback and incorporate it in Apple products, technologies, and services without paying royalties and without any other obligations or restrictions.