Conditions of Use

DATED 2025-08-07 · VERSION 20250914_rev01 · COMPARED WITH 20240112_rev01 · ARCHIVE SNAPSHOT

Full text changes — 20240112_rev01 to 20250914_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

+**Last updated: January 1, 2024**
+**Last updated: August 7, 2025**
 Welcome to www.amazon.ca. Amazon.com.ca ULC and/or its affiliates ("Amazon") provide Web site features and other products and services to you when you visit or shop at Amazon.ca, use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively, "Amazon Services"). Amazon provides the Amazon Services subject to the following conditions. By using the Amazon Services, you agree, on behalf of yourself and all members of your household and others who use any Amazon Service under your account, to the following conditions.
 ## Please read these conditions carefully.
 We offer a wide range of Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service (for example, Your Profile, Gift Cards, Amazon Video, Your Media Library, Amazon devices, or [Amazon applications](https://www.amazon.ca/gp/help/customer/display.html)), you will also be subject to the guidelines, terms and agreements applicable to that Amazon Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
 ## COPYRIGHT
 All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Amazon or its content suppliers and protected by Canadian and international copyright laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and protected by Canadian and international copyright laws.
 ## TRADEMARKS
+[Click here to see a non-exhaustive list of Amazon trademarks](https://www.amazon.ca/gp/help/customer/display.html). In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon.com, Inc., or its affiliates, in the United States and other countries. Amazon.com, Inc.'s or its affiliates trademarks and trade dress may not be used in connection with any product or service that is not Amazon or its affiliates', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon or its affiliates. All other trademarks not owned by Amazon or its affiliates that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon or its affiliates.
+[View a non-exhaustive list of Amazon trademarks](https://www.amazon.ca/gp/help/customer/display.html). In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon.com, Inc., or its affiliates, in the United States and other countries. Amazon.com, Inc.'s or its affiliates trademarks and trade dress may not be used in connection with any product or service that is not Amazon's or its affiliate's or in any manner that is likely to cause confusion among customers. All other trademarks not owned by Amazon or its affiliates that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon or its affiliates.
 ## LICENCE AND ACCESS
+Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Amazon Services. This licence does not include any resale or commercial use of any Amazon Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Amazon Service or its contents; any downloading copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data-gathering and extraction tools. You may not use any output generated from the Amazon Services to develop machine learning models or related technology. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. No Amazon Service, nor any part of any Amazon Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Amazon. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon without express written consent. You may not use any meta tags or any other "hidden text" utilizing Amazon's name or trademarks without the express written consent of Amazon. You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licences granted by Amazon terminate if you do not comply with these Conditions of Use or any Service Terms.
+Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Amazon Services. This licence does not include any resale or commercial use of any Amazon Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Amazon Service or its contents; any downloading copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data-gathering and extraction tools. You may not use the Amazon Services to infringe, misappropriate, or violate intellectual property or other legal rights. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. No Amazon Service, nor any part of any Amazon Service or its contents, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Amazon. You will not, and will not allow any third party to, use AI-generated content from the Amazon Services to, directly or indirectly, develop or improve large language or multimodal models, machine learning models or related technology. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon without express written consent. You may not use any meta tags or any other "hidden text" utilizing Amazon's name or trademarks without the express written consent of Amazon. You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licences granted by Amazon terminate if you do not comply with these Conditions of Use or any Service Terms.
 ## YOUR ACCOUNT
 You may need your own Amazon account to use certain Amazon Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit [Your Payments](https://www.amazon.ca/cpe/managepaymentmethods) to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Amazon does sell products for children, but it sells them to adults who can purchase with a credit card or other permitted payment method. If you are under the age of majority in your province or territory of residence, you may use the Amazon Services only with involvement of a parent or guardian. Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content, or cancel orders in its sole discretion.
 ## REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
 ## PRODUCT DESCRIPTIONS
 Amazon attempts to be as accurate as possible. However, Amazon does not warrant that product descriptions or other content of any Amazon Service is accurate, complete, reliable, current, or error-free. If a product offered by Amazon itself is not as described, your sole remedy is to return it in unused condition unless an applicable law in your province of residence gives you the right to other remedies.
 ## PRICING
+"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Amazon and other retailers. Certain products may have a "Was Price" displayed, which is determined using recent price history of the product on Amazon.
 With respect to items sold by Amazon, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If the correct price of an item sold by Amazon is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.
 We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.
+In addition to the stated purchase price, products may display other reference prices as a point of comparison to inform your purchase decision. Read a [help page about reference prices and savings displays](https://www.amazon.ca/gp/help/customer/display.html).
 ## APP PERMISSIONS
+When you use apps created by Amazon, such as the Amazon App or Kindle App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, click [here](https://www.amazon.ca/gp/help/customer/display.html).
+When you use apps created by Amazon, such as the Amazon App or Kindle App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, read [help pages about security and privacy, including permissions](https://www.amazon.ca/gp/help/customer/display.html).
 ## SANCTIONS AND EXPORT POLICY
 You may not use any Amazon Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Amazon Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Amazon Software), technology, and services.
 ## OTHER BUSINESSES
 ## DISPUTES
 **Any dispute or claim relating in any way to your use of any Amazon Service, or to any products or services sold or distributed by Amazon or through Amazon Services will be resolved by binding arbitration, rather than in court**, except that (1) you may assert claims in small claims court if your claims qualify and (2) if an applicable law in your province of residence gives you the right to resolve your dispute or claim before the courts of that province notwithstanding your agreement to arbitration, you may elect either to do so or proceed in arbitration.
 **There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.**
+To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totalling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Amazon will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
+To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98501. The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules as found in the [Consumer Arbitration Rules and Mediation Procedures](https://www.adr.org/media/yawntdvs/2025_consumer_arbitration_rules.pdf). The Consumer Arbitration Rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules and the associated [Consumer Arbitration Rules and Mediation Procedures Administrative Fee Schedule](https://www.adr.org/media/3uofn4lu/consumer_rules_and_mediation_procedures_feeschedule.pdf), available at [www.adr.org](https://amazon.ca/gp/help/customer/www.adr.org) or by calling 1-800-778-7879. We will reimburse those fees for claims totalling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Amazon will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
 **We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action**. If for any reason a claim proceeds in court rather than in arbitration **we each waive any right to a jury trial**. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
 ## APPLICABLE LAW
 By using any Amazon Service, you agree that the U.S. Federal Arbitration Act, applicable U.S. federal law, and the laws of the state of Washington, United States, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon, except to the extent Canadian federal or provincial law says otherwise.
 ## ADDITIONAL AMAZON SOFTWARE TERMS
 The following terms ("Software Terms") apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Amazon Services (the "Amazon Software").
 . **Use of the Amazon Software**. You may use Amazon Software solely for purposes of enabling you to use the Amazon Services as provided by Amazon, and as permitted by these Conditions of Use and any Service Terms. You may not incorporate any portion of the Amazon Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or licence the Amazon Software in whole or in part. All software used in any Amazon Service is the property of Amazon or its software suppliers and is protected by Canadian and international copyright laws.
 . **Use of Third Party Services**. When you use the Amazon Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
+. **No Reverse Engineering**. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Amazon Software, whether in whole or in part.
+. **No Reverse Engineering**. You may not reverse engineer, decompile or disassemble, tamper with, apply any other process or procedure to derive the source code or other underlying components (such as a model, model parameters, or model weights), or bypass any security associated with the Amazon Software, whether in whole or in part.
 . **Updates**. We may offer automatic or manual updates to the Amazon Software at any time and without notice to you.
 . **Conflicts**. In the event of any conflict between these Conditions of Use and any other Amazon or third-party terms applicable to any portion of Amazon Software, such as open-source licence terms, such other terms will control as to that portion of the Amazon Software and to the extent of the conflict.
+## AGENTS
+The terms in this section ("Agent Terms") apply if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Amazon Services. For the purposes of these Agent Terms, "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.
+. **Transparency and Consent.** No Agent may access, use, or interact with Amazon Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 3 of these Agent Terms. In addition, no Agent may access, use, or interact with Amazon Services if we have requested that the Agent refrain from accessing, using, or interacting with any Amazon Service.
+. **Limitation on Access.** At our sole discretion, we may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Amazon Services.
+. **Technical Requirements.** Agents must:
+. In all HTTP/HTTPs requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string:
+        - "Agent/\[agent name\]" (e.g., Agent/AmazonAgent)
+. Not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (i) mimicking the speed or pattern of human keystrokes, page navigation, or other interactions or (ii) completing or circumventing CAPTCHAs or other measures intended to distinguish computers from humans.
+. Respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer.
+. Not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with an Amazon Service.
 ## NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT
 If you believe that your intellectual property rights have been infringed, please submit your complaint using our [online form](https://www.amazon.ca/report/infringement). This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.
 We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.