Altibbi Terms of Use

ARCHIVED 2025-02-14, DATE APPROXIMATE · VERSION 20250214_rev01 · COMPARED WITH 20241224_rev01

Full text changes — 20241224_rev01 to 20250214_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 The information, software, data, or other contents (including opinions, claims, comments) contained in linked references are those of the companies or individuals responsible for such External content and services and cannot be attributed to Altibbi. We do not warrant, nor are we in any way responsible for, information, software, data, privacy policies, related or pertaining to External content and services.
 ## You are responsible for your use of our mobile features
 The platforms available via the Apps (the "**Altibbi Platforms**") offer features and services available to you via your mobile phone or other mobile device. These features and services may include the ability to upload content to the Altibbi Platforms, receive messages from the Altibbi Platforms, download applications to your mobile phone or access Altibbi Platforms features (collectively, the "**Mobile Features**").
+ You understand that the availability of the Applications is dependent on the third-party where you downloaded the Application (i.e. the Google Play Store or the App Store). You are aware that these Terms and Conditions apply to the contractual relationship between you and Altibbi, not to your contractual relationship with the App Store.
 Your carrier may charge standard messaging, data, and other fees. Your carrier may prohibit or restrict certain Mobile Features, and certain Mobile Features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues. As applicable, instructions regarding how to opt-out of Mobile Features will be disclosed in connection with Mobile Features.
 You agree to notify Altibbi of any changes to your mobile number and update your account(s) on the Altibbi Platforms to reflect this change.
 You agree that we may send you limited personal information by email, SMS, and mobile telephone notification.
 **Sina**
 Altibbi provides you with access to "Sina" an agent powered by artificial intelligence to assist you with navigating the Apps. Sina is designed to interact with you, by providing you with guidance on navigating the Apps finding medical content on the Apps by searching and summarizing information from the Apps and other use cases which we may from time to time Sina does not and cannot provide medical diagnoses, medical advice, or any recommendations regarding your medical conditions. If you seek medical advice or a diagnosis, you are responsible to contact a doctor which is made available to you through the Apps by using the "**Altibbi's Call Doctor**" service. Sina shall not be responsible for any medical advice or diagnosis which you may ask for regarding any medical condition.
 **Personal Information**
+While interacting with Sina, you may voluntarily provide personal information. Any personal information that you share with Sina will be handled in accordance with Altibbi Privacy Statement, as incorporated into these Terms and Conditions.
+While interacting with Sina, you may voluntarily provide personal information. Any personal information that you share with Sina will be handled in accordance with Altibbi Privacy Statement, as incorporated into these Terms and Conditions. You hereby grant us the perpetual, worldwide, transferable, and sublicensable right to use data, which we have anonymized in line with applicable data protection law, in any manner, whether currently known or unknown. You acknowledge and accept that we own all right, title and interest in and to any data derived by us from such anonymized data.
 **Limitations of Liability**
 Sina is a technological tool which does not create a doctor-patient relationship. You agree that Altibbi is not responsible for how you choose to interact with Sina, and Altibbi cannot be held liable for any actions you take or decisions you make based on interactions with Sina . Any information provided by Sina is for general informational purposes only and should not be considered medical, legal, financial or professional advice.
+**Feedback & Surveys**
+If you provide feedback, ideas or suggestions, or if you reply to surveys in connection with our Applications (including Sina) (hereinafter referred as the "**Feedback**"), you acknowledge that the Feedback is not confidential and that you grant us a worldwide, non-exclusive, irrevocable, perpetual, royalty free and unlimited license to use your Feedback in any way, for any purpose, and through any medium or technology now known or unknown, whether in whole or in part, and whether as modified or unmodified. We will always use your Feedback in compliance with those Terms and Conditions, our Privacy Policy and any other applicable laws.
 **Referral to Medical Professionals**
 In the event that you ask Sina for medical advice, a diagnosis, or any other health-related guidance, Sina may refer you to "**Altibbi's Call Doctor**" service or other appropriate healthcare services available on the Apps. You understand and agree that Sina is not a substitute for professional healthcare advice or an interaction with a licensed healthcare provider. Sina's responses are not reviewed by medical professionals and are not guaranteed to be accurate or suitable for medical decision-making. For any medical concerns or conditions, you should seek advice directly from a licensed medical professional through "**Altibbi's Call Doctor**" service or your primary healthcare provider.
+Ultimately, if you do have any medical issues related to the information that you entered into Sina, you are responsible for whether or not you decide to consult a medical professional and/or seek medical advice. YOU SHOULD NEVER DISREGARD A DOCTOR'S PROFESSIONAL ADVICE OR CANCEL AN APPOINTMENT WITH A DOCTOR BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ OR HEARD IN SINA. The information is made available by Altibbi as is, without warranty, guarantee or representation of any kind.
 **Third-Party Service Providers**
 Sina may utilize third-party service providers, for its operation. By using Sina, you agree that Altibbi cannot control or be held liable for the actions of third-party service providers or the information generated by Sina. Altibbi disclaims all responsibility for the manner in which any third-party services process or handle your information during your interaction with Sina. You further acknowledge that third-party service providers involved in the operation of Sina may have their own terms of service and privacy policies, which govern the use of their services.
+## **Property Rights**
+**User Account
+**
+Registration constitutes a binding offer of the User to be bound by these Terms and Conditions. We may (but are not obliged to) accept this offer by enabling access to Sina for the first time via the User Account. By using, accessing or otherwise utilizing Sina, EVEN IF YOU DO NOT SET UP A USER ACCOUNT, you accept, acknowledge and avail yourself to these Terms and Conditions.
 ## **Altibbi owns or has rights to the content and services**
 When you use the Apps, you do so under a license from us. Your license to use Altibbi is personal, revocable, non-assignable, and nonexclusive. This means that you may not use the Apps for any commercial purpose, that we can take away your right to use the Apps, that you cannot give this license away to someone else, and that other member can use our content and services. All right, title, and interest in and to the Apps and the content, together with all intellectual property rights embodied therein (including without all engagement, rating, and ranking systems and methodologies on the Apps) are the property of Altibbi or our affiliates, excluding your rights under law to any information or content related to virtual consults on Altibbi Call Doctor or other related services. Rights retained by other parties in the content are their respective rights.
 ## **You must ask our permission to use our trademarks**
 IF YOU ARE DISSATISFIED WITH ANY OF THE content OR MATERIALS ON OUR SITE, OR ANY SERVICES OR INFORMATION AVAILABLE THROUGH THE SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING OUR SITE. THIS LIMITATION APPLIES EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.
 ## **Altibbi Arbitration Agreement**
 ## **Summary.**
+Altibbi's Terms and Conditions require the use of arbitration to resolve disputes and also limits the remedies available to you in the event of a dispute. Most concerns can be resolved quickly by visiting the customer service help center at [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#b7c0d2d4d6c5d2f7d6dbc3ded5d5de99d4d8da). In the unlikely event that we are unable to resolve a legitimate legal complaint, we each agree to resolve those disputes through binding arbitration or small claims instead of in courts of general jurisdiction. We request that you work with us in good faith to resolve any disputes for 30 days after notifying us of such issues before filing arbitration. You understand that any award available under arbitration is subject to the limitations in the Altibbi Terms and Conditions. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ALTIBBI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
+Altibbi's Terms and Conditions require the use of arbitration to resolve disputes and also limits the remedies available to you in the event of a dispute. Most concerns can be resolved quickly by visiting the customer service help center at [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#0b7c6e686a796e4b6a677f6269696225686466). In the unlikely event that we are unable to resolve a legitimate legal complaint, we each agree to resolve those disputes through binding arbitration or small claims instead of in courts of general jurisdiction. We request that you work with us in good faith to resolve any disputes for 30 days after notifying us of such issues before filing arbitration. You understand that any award available under arbitration is subject to the limitations in the Altibbi Terms and Conditions. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ALTIBBI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
 ## **Agreement.**
+First things first: let's try to sort it out. We want to address your concerns without a formal arbitration or case. Before filing a claim against Altibbi, you agree to make a good faith effort to try to resolve the dispute informally by contacting [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#d2a5b7b1b3a0b792b3bea6bbb0b0bbfcb1bdbf) and responding promptly to any related communications. We'll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Altibbi may bring a formal proceeding.
+First things first: let's try to sort it out. We want to address your concerns without a formal arbitration or case. Before filing a claim against Altibbi, you agree to make a good faith effort to try to resolve the dispute informally by contacting [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#c8bfadaba9baad88a9a4bca1aaaaa1e6aba7a5) and responding promptly to any related communications. We'll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Altibbi may bring a formal proceeding.
 This Arbitration Agreement ("**Arbitration Agreement**") is a condition of the Terms of Use of Altibbi and the Apps. This Agreement is effective as of the Effective Date.
 These Terms and Conditions Agreement shall be governed by and construed under the laws of England and Wales.
 Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this Agreement or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the DIAC Arbitration Rules (the "**Rules**"), by one arbitrator in compliance with the Rules. The venue of arbitration shall be Dubai and the language of the proceedings and award of the arbitration shall be English.
 ## Altibbi premium telehealth services
 Altibbi and Altibbi Premium Services (such as Altibbi Call Doctor service) connect you with health care practitioners, trusted health information (medical definitions, answers, news, articles and tips, and even virtual consultations) all designed to help you feel good and live a happier, healthier life.
 ## Access to the Altibbi services
+Altibbi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable access to use the Services in accordance with these Terms and Conditions. In order to use the service, you will be asked to register an account and create login information, including without limitation, a valid phone number, username, and password. You must safeguard your login information that you use to access the services and you must not disclose this information to anyone. You must immediately notify Altibbi of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the service by email to [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#04736167657661444568706d66666d2a676b69).
+Altibbi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable access to use the Services in accordance with these Terms and Conditions. In order to use the service, you will be asked to register an account and create login information, including without limitation, a valid phone number, username, and password. You must safeguard your login information that you use to access the services and you must not disclose this information to anyone. You must immediately notify Altibbi of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the service by email to [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#8afdefe9ebf8efcacbe6fee3e8e8e3a4e9e5e7).
 ## Your representations and warranties
 By registering on Altibbi premium services, you represent and warrant the following: (i) that you are at least 16 years of age and possess the legal right and ability, on behalf of yourself or a minor child of whom you are a parent or legal guardian, to agree to these Terms of and Conditions, (ii) the information you have provided to Altibbi in your registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party's use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt Altibbi's or its vendors' security measures, (vii) if any information you provide to Altibbi becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Altibbi, (viii) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Altibbi or its representatives that such healthcare services will be made available to you, and (ix) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.
 ## Termination