Altibbi Terms of Use

ARCHIVED 2024-12-24, DATE APPROXIMATE · VERSION 20241224_rev01 · COMPARED WITH 20241007_rev01

Full text changes — 20241007_rev01 to 20241224_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

 The inclusion of professionals and specialists on Altibbi or in any professional directory on Altibbi does not imply recommendation or endorsement of such professional nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any professional contained therein. SUCH INFORMATION IS PROVIDED ON AN "AS-IS" BASIS AND ALTIBBI DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. ALTIBBI SHALL IN NO EVENT BE LIABLE TO YOU OR TO ANYONE FOR ANY DECISION MADE OR ACTION TAKEN BY ANY PARTY (INCLUDING, WITHOUT LIMITATION, ANY USER) IN RELIANCE ON INFORMATION ABOUT PROFESSIONALS AND SPECIALISTS ON ALTIBBI.
 The use of Altibbi by any entity or individual to verify the credentials of professionals or specialists is prohibited.
 All opinions and statements expressed by Altibbi Medical Experts on or through Altibbi are solely the individual and independent opinions and statements of such individuals and do not reflect the opinions of Altibbi, its affiliates or any other organizations or institutions to which such Altibbi Medical Expert or such specialist or professional is affiliated or provides services.
+**Sina**
+Altibbi provides you with access to "Sina" an agent powered by artificial intelligence to assist you with navigating the Apps. Sina is designed to interact with you, by providing you with guidance on navigating the Apps finding medical content on the Apps by searching and summarizing information from the Apps and other use cases which we may from time to time Sina does not and cannot provide medical diagnoses, medical advice, or any recommendations regarding your medical conditions. If you seek medical advice or a diagnosis, you are responsible to contact a doctor which is made available to you through the Apps by using the "**Altibbi's Call Doctor**" service. Sina shall not be responsible for any medical advice or diagnosis which you may ask for regarding any medical condition.
+**Personal Information**
+While interacting with Sina, you may voluntarily provide personal information. Any personal information that you share with Sina will be handled in accordance with Altibbi Privacy Statement, as incorporated into these Terms and Conditions.
+**Limitations of Liability**
+Sina is a technological tool which does not create a doctor-patient relationship. You agree that Altibbi is not responsible for how you choose to interact with Sina, and Altibbi cannot be held liable for any actions you take or decisions you make based on interactions with Sina . Any information provided by Sina is for general informational purposes only and should not be considered medical, legal, financial or professional advice.
+**Referral to Medical Professionals**
+In the event that you ask Sina for medical advice, a diagnosis, or any other health-related guidance, Sina may refer you to "**Altibbi's Call Doctor**" service or other appropriate healthcare services available on the Apps. You understand and agree that Sina is not a substitute for professional healthcare advice or an interaction with a licensed healthcare provider. Sina's responses are not reviewed by medical professionals and are not guaranteed to be accurate or suitable for medical decision-making. For any medical concerns or conditions, you should seek advice directly from a licensed medical professional through "**Altibbi's Call Doctor**" service or your primary healthcare provider.
+**Third-Party Service Providers**
+Sina may utilize third-party service providers, for its operation. By using Sina, you agree that Altibbi cannot control or be held liable for the actions of third-party service providers or the information generated by Sina. Altibbi disclaims all responsibility for the manner in which any third-party services process or handle your information during your interaction with Sina. You further acknowledge that third-party service providers involved in the operation of Sina may have their own terms of service and privacy policies, which govern the use of their services.
 ## **Property Rights**
 ## **Altibbi owns or has rights to the content and services**
 When you use the Apps, you do so under a license from us. Your license to use Altibbi is personal, revocable, non-assignable, and nonexclusive. This means that you may not use the Apps for any commercial purpose, that we can take away your right to use the Apps, that you cannot give this license away to someone else, and that other member can use our content and services. All right, title, and interest in and to the Apps and the content, together with all intellectual property rights embodied therein (including without all engagement, rating, and ranking systems and methodologies on the Apps) are the property of Altibbi or our affiliates, excluding your rights under law to any information or content related to virtual consults on Altibbi Call Doctor or other related services. Rights retained by other parties in the content are their respective rights.
 IF YOU ARE DISSATISFIED WITH ANY OF THE content OR MATERIALS ON OUR SITE, OR ANY SERVICES OR INFORMATION AVAILABLE THROUGH THE SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING OUR SITE. THIS LIMITATION APPLIES EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.
 ## **Altibbi Arbitration Agreement**
 ## **Summary.**
+Altibbi's Terms and Conditions require the use of arbitration to resolve disputes and also limits the remedies available to you in the event of a dispute. Most concerns can be resolved quickly by visiting the customer service help center at [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#c1b6a4a2a0b3a481a0adb5a8a3a3a8efa2aeac). In the unlikely event that we are unable to resolve a legitimate legal complaint, we each agree to resolve those disputes through binding arbitration or small claims instead of in courts of general jurisdiction. We request that you work with us in good faith to resolve any disputes for 30 days after notifying us of such issues before filing arbitration. You understand that any award available under arbitration is subject to the limitations in the Altibbi Terms and Conditions. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ALTIBBI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
+Altibbi's Terms and Conditions require the use of arbitration to resolve disputes and also limits the remedies available to you in the event of a dispute. Most concerns can be resolved quickly by visiting the customer service help center at [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#b7c0d2d4d6c5d2f7d6dbc3ded5d5de99d4d8da). In the unlikely event that we are unable to resolve a legitimate legal complaint, we each agree to resolve those disputes through binding arbitration or small claims instead of in courts of general jurisdiction. We request that you work with us in good faith to resolve any disputes for 30 days after notifying us of such issues before filing arbitration. You understand that any award available under arbitration is subject to the limitations in the Altibbi Terms and Conditions. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ALTIBBI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
 ## **Agreement.**
+First things first: let's try to sort it out. We want to address your concerns without a formal arbitration or case. Before filing a claim against Altibbi, you agree to make a good faith effort to try to resolve the dispute informally by contacting [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#a9decccac8dbcce9c8c5ddc0cbcbc087cac6c4) and responding promptly to any related communications. We'll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Altibbi may bring a formal proceeding.
+First things first: let's try to sort it out. We want to address your concerns without a formal arbitration or case. Before filing a claim against Altibbi, you agree to make a good faith effort to try to resolve the dispute informally by contacting [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#d2a5b7b1b3a0b792b3bea6bbb0b0bbfcb1bdbf) and responding promptly to any related communications. We'll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or Altibbi may bring a formal proceeding.
 This Arbitration Agreement ("**Arbitration Agreement**") is a condition of the Terms of Use of Altibbi and the Apps. This Agreement is effective as of the Effective Date.
 These Terms and Conditions Agreement shall be governed by and construed under the laws of England and Wales.
 Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of this Agreement or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the DIAC Arbitration Rules (the "**Rules**"), by one arbitrator in compliance with the Rules. The venue of arbitration shall be Dubai and the language of the proceedings and award of the arbitration shall be English.
 ## Altibbi premium telehealth services
 Altibbi and Altibbi Premium Services (such as Altibbi Call Doctor service) connect you with health care practitioners, trusted health information (medical definitions, answers, news, articles and tips, and even virtual consultations) all designed to help you feel good and live a happier, healthier life.
 ## Access to the Altibbi services
+Altibbi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable access to use the Services in accordance with these Terms and Conditions. In order to use the service, you will be asked to register an account and create login information, including without limitation, a valid phone number, username, and password. You must safeguard your login information that you use to access the services and you must not disclose this information to anyone. You must immediately notify Altibbi of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the service by email to [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#cabdafa9abb8af8a8ba6bea3a8a8a3e4a9a5a7).
+Altibbi grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable access to use the Services in accordance with these Terms and Conditions. In order to use the service, you will be asked to register an account and create login information, including without limitation, a valid phone number, username, and password. You must safeguard your login information that you use to access the services and you must not disclose this information to anyone. You must immediately notify Altibbi of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the service by email to [\[email protected\]](https://altibbi.com/cdn-cgi/l/email-protection#04736167657661444568706d66666d2a676b69).
 ## Your representations and warranties
 By registering on Altibbi premium services, you represent and warrant the following: (i) that you are at least 16 years of age and possess the legal right and ability, on behalf of yourself or a minor child of whom you are a parent or legal guardian, to agree to these Terms of and Conditions, (ii) the information you have provided to Altibbi in your registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party's use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt Altibbi's or its vendors' security measures, (vii) if any information you provide to Altibbi becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Altibbi, (viii) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Altibbi or its representatives that such healthcare services will be made available to you, and (ix) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.
 ## Termination