Trade Assurance Money Back Policy
FIRST SEEN 2026-07-29 · VERSION 20260729_rev01 · COMPARED WITH 20240903_rev01
Full text changes — 20240903_rev01 to 20260729_rev01
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| 1 | - [Trade Assurance](https://tradeassurance.alibaba.com/) | |
| 2 | - Money-back policy | |
| 1 | ## Standard refund policy | |
| 3 | 2 | |
| 4 | ## Refund policy | |
| 5 | ||
| 6 | 3 | Claim refunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.). |
| 7 | 4 | |
| 8 | 5 | ### 30 or 60-day refunds\* |
| 9 | 6 | |
| 10 | 7 | You are entitled to refunds within 30 or 60 days from the delivery date. |
| 11 | 8 | |
| 12 | 9 | ### Quick refunds |
| 13 | 10 | |
| 14 | If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full and immediate refund. | |
| 11 | You are entitled to a full and immediate refund if your order does not ship as agreed. | |
| 15 | 12 | |
| 16 | 13 | ### Resolution support |
| 17 | 14 | |
| 18 | 15 | If there's a problem with your refund, we will help mediate to get your money back. |
| 19 | 16 | |
| 20 | 17 | \*Enterprise and Enterprise Pro buyers can claim within 60 days. |
| 21 | 18 | |
| 22 | ### How to apply for a refund | |
| 19 | ## Easy Return & Refund | |
| 23 | 20 | |
| 24 | 1. 01 | |
| 21 | Get your money back and enjoy free returns to a local warehouse near you with dedicated support from Alibaba.com if products arrive defective, incorrect, or damaged. | |
| 25 | 22 | |
| 26 | Apply for refund if order doesn't meet the agreed terms | |
| 27 | ||
| 28 | 2. 02 | |
| 29 | ||
| 30 | Negotiate with supplier | |
| 31 | ||
| 32 | 3. 03 | |
| 33 | ||
| 34 | Get your money back | |
| 35 | ||
| 36 | ## Easy Return | |
| 37 | ||
| 38 | Return defective products locally for free and claim full refunds\*. | |
| 39 | ||
| 40 | 23 | ### Easy & free returns |
| 41 | 24 | |
| 42 | 25 | Enjoy hassle-free returns at no cost within 30 days from the delivery date. |
| 43 | 26 | |
| 44 | 27 | ### Save time spent on delivery |
| 45 | 28 | |
| 46 | 29 | Reduce waiting times with quick delivery to your local warehouse. |
| 47 | 30 | |
| 48 | 31 | ### Get your money back |
| 49 | 32 | |
| 50 | 33 | Receive a full refund once the return has been processed. |
| 51 | 34 | |
| 52 | \*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements. | |
| 35 | \*Available for orders under USD 3,000 to buyers in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, and Vietnam. Read our terms and conditions for full eligibility requirements. | |
| 53 | 36 | |
| 54 | ## How to apply for Easy Return | |
| 37 | ## How to apply for Easy Return & Refund | |
| 55 | 38 | |
| 56 | 39 | 1. 01 |
| 57 | 40 | |
| 58 | Find products that support Easy Return | |
| 41 | Find products that support Easy Return & Refund | |
| 59 | 42 | |
| 60 | 43 | 2. 02 |
| 61 | 44 | |
| 62 | 45 | Apply for refund if product doesn't meet the agreed quality |
| 63 | 46 | |
| 64 | 47 | 3. 03 |