Acronis Privacy Statement

NOTED
DATED 2025-05-13 · VERSION 20260904_rev01 · COMPARED WITH 20260903_rev01

What changed, in plain language

This update only replaces obfuscated email links with the plain address data-protection-office@acronis.com (and privacy.careers@acronis.com for job applicants), plus an internal HTML attribute rename. No privacy practices changed.

This change appears to be cosmetic (formatting, typos, or contact details).

Changelog

  1. ± CHANGEDContact emails now shown in plain text

    Throughout the policy, the hidden/scrambled "[email protected]" links were replaced with the actual address you can copy: data-protection-office@acronis.com. The recruitment-related contact is now shown as privacy.careers@acronis.com, and the South Africa regulator complaint address is shown as POPIAComplaints@inforegulator.org.za. It is now easier to see who to email about your data.

    You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#36525742571b464459425355425f59581b5950505f55537657554459585f451855595b)

    You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com

  2. ± CHANGEDInternal page code identifier changed

    A behind-the-scenes code tag on the tables was renamed (from data-v-fbc61f62 to data-v-a729551d). This is website plumbing and has no effect on the rules or on your rights.

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Full text changes — 20260903_rev01 to 20260904_rev01

COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED

2222- **Data subject** means an identified or identifiable natural person to whom personal information relates, including a Consumer as defined in our U.S. State Privacy Rights Notice.
2323- **Personal information** means information that identifies or can be used to identify an individual natural person. Personal information includes direct identifiers (such as name) and indirect identifiers (such as computer or mobile device ID or Internet Protocol (IP) address).
2424- **Processing** (and its other forms, such as Process and Processed) means any operation (or set of operations) performed on personal information, such as collecting, combining and storing.
2525- **Processor** means the person or entity Processing personal information on behalf of a Controller.
2626- **You** or **user** means the data subject who accesses and uses the Acronis Services.
2727
28How Acronis Processes your personal information is subject to the laws in the places in which Acronis operates or in which you reside. Accordingly, Acronis may have different Processing practices in different places. The Controller of personal information also may differ depending on where a data subject resides. For more information, please see the [Privacy Rights and Choices]() section below or contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#1f7b7e6b7e326f6d706b7a7c6b76707132707979767c7a5f7e7c6d7071766c317c7072).
28How Acronis Processes your personal information is subject to the laws in the places in which Acronis operates or in which you reside. Accordingly, Acronis may have different Processing practices in different places. The Controller of personal information also may differ depending on where a data subject resides. For more information, please see the [Privacy Rights and Choices]() section below or contact us at data-protection-office@acronis.com.
2929
3030Please read this Privacy Statement carefully. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY STATEMENT, THEN PLEASE DO NOT PROVIDE YOUR PERSONAL INFORMATION TO ACRONIS AND PLEASE DO NOT USE THE ACRONIS SERVICES.
3131
3232## 1\. WHERE AND WHEN THIS PRIVACY STATEMENT APPLIES
3333
3434- When Acronis asks you to acknowledge it. For example:
3737 - When you register for a free trial, event or webinar, create an account or complete a fill-in form
3838 - When you contact Acronis Sales.
3939- When Acronis collects data that includes personal information for service management purposes. The term **service management purposes** means analyzing, measuring the effectiveness of and improving the Acronis Services, identifying, tracking and recording customer support needs, ensuring the security and integrity of the Acronis Services, billing and account management and similar operational purposes.
4040- When Acronis receives certain personal information about you from third parties, such as part of a marketing activity (e.g., when we receive information on potential leads) and similar functions.
4141- As part of our marketing initiatives.
4242- As part of a corporate transaction (e.g., merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Acronis or any affiliate (in each case, whether in whole or in part) or part of another corporate transaction).
43- When you engage with Acronis through social media. (Please contact [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#690d081d0844191b061d0c0a1d00060744060f0f000a0c29080a1b0607001a470a0604) if you have questions about whether this Privacy Statement applies to personal information connected with a social media platform.)
43- When you engage with Acronis through social media. (Please contact data-protection-office@acronis.com if you have questions about whether this Privacy Statement applies to personal information connected with a social media platform.)
4444
4545If you are a U.S. resident, please see our [U.S. State Privacy Rights Notice](https://www.acronis.com/en/company/privacy-rights-notice/). The U.S. State Privacy Rights Notice describes privacy practices and rights under U.S. state consumer privacy laws. The U.S. State Privacy Rights Notice serves as Acronis's Notice at Collection for purposes of the California Consumer Privacy Act.
4646
47This Privacy Statement does not apply to Acronis's current and former employees, independent contractors and job applicants. Please see our [Recruitment Notice](https://www.acronis.com/compliance/recruitment-declaration/). Please contact [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#3343415a4552504a1d50524156564140735250415c5d5a401d505c5e) for more information.
47This Privacy Statement does not apply to Acronis's current and former employees, independent contractors and job applicants. Please see our [Recruitment Notice](https://www.acronis.com/compliance/recruitment-declaration/). Please contact privacy.careers@acronis.com for more information.
4848
4949If a particular part of the Acronis Services or other Acronis website or service links to a different privacy policy, then that privacy policy - not this Privacy Statement - applies when they are inconsistent. (Please make sure to check those other privacy policies to learn how your personal information is Processed.)
5050
5151Each Customer is responsible for ensuring that use of the Acronis Services complies with applicable law, including obtaining necessary consents from or providing notices to data subjects.
5252
5353Acronis's Processing of personal information also is described in our enterprise agreements (**Customer Agreements**) with managed service providers, distributors and other business Customers (**Business Customers**). If a provision of a Customer Agreement conflicts or otherwise is inconsistent with a provision of this Privacy Statement, then the term of the Customer Agreement will prevail but only to the extent of the conflict or inconsistency. In Customer Agreements, Acronis acts as a Processor except when Acronis Processes personal information for service management purposes.
5757Acronis Processes personal information to provide and manage the Acronis Services, including for service management purposes. The specific types of personal information that Acronis collects depend on how you interact with Acronis, the Acronis Services that you use and applicable law.
5858
5959**a. Information you voluntarily give Acronis**
6060
6161We Process the personal information you choose to share with us. The personal information that you choose to give to us typically includes the following:
6262
63<table name="table-part" data-v-fbc61f62=""><tbody data-v-fbc61f62=""><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62="">Personal Information that Acronis Collects Directly from You</span></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62="">Why Acronis Collects this Personal information</span></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Contact and account information<br><em>Name, email address or other username, password, telephone number, postal address and similar contact information (including business card details) and other information that you choose to share.</em></p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• To set up and maintain accounts and create user profiles</li><li>• To provide Acronis Services to non-registered / guest users, e.g., uploading files to Acronis Cyber Files or if you are using Acronis Files Sync and Share and Notary service, Acronis also may receive your passport details by a <a target="_blank" rel="noopener noreferrer" href="https://www.acronis.com/blog/posts/how-to-create-e-signature/">qualified trust service provider</a>.</li><li>• To match users with Customer accounts and to customize users' experience of the Acronis Services (in accordance with applicable data protection laws)</li><li>• To attend one of Acronis' webinars, marketing, training, sports and other events</li><li>• To allow you to download content or attend an event</li><li>• To communicate with you and request feedback about the Acronis Services</li><li>• To provide information that you request, such as when you download resources, participate in an event or sign up to receive emails from Acronis</li><li>• To promote the Acronis Services, such as through targeted advertising (in accordance with applicable data protection laws).</li><li>• To send information that we think will interest you, which is sometimes personalized based on the information associated with your account (in accordance with applicable data protection laws).</li><li>• To provide training, education and awareness raising activities</li><li>• To enable and communicate on Environmental, social and governance (ESG) initiatives and activities</li><li>• To monitor and enforce compliance with Acronis' legal agreements</li><li>• To learn how users interact with our Acronis Services so that we can improve them and develop new features</li><li>• For research and innovation, including to do algorithmic data matching to segment and profile users (in accordance with applicable data protection laws).</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Ordering and purchase related information, billing and delivery address, payment information and similar information necessary to complete a purchase.</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• To complete a purchase.<em>(Acronis does not collect complete payment card information; payment card information is collected and Processed by a third-party payment card processor.)</em></li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Information collected in surveys or focus groups</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features</li><li>• To give Acronis insight and feedback into the Acronis Services and Acronis' other initiatives</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Information given during interactions with the customer service team, such as email address, Customer name and Service used</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• For customer support and to troubleshoot problems.</li><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features.</li><li>• Acronis may monitor or record these interactions for training purposes and for quality assurance. <em>(If Acronis records the interaction, Acronis will provide a notice and obtain consent as required by applicable law.)</em></li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Information collected when you use Acronis Copilot</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• Acronis offers certain Business Customers access to Acronis Copilot, a chatbot powered by OpenAI technology. Acronis Copilot is a data search tool that uses an interactive, conversational format. Acronis Copilot collects data (some of which may be personal information) when you interact with it.</li><li>• OpenAI has committed to not use data received in connection with Acronis Copilot for training OpenAI's models (see <a target="_blank" href="https://openai.com/enterprise-privacy/">https://openai.com/enterprise-privacy/</a> dated October 31, 2024). OpenAI does, however, run Acronis's business data submitted to OpenAI's services through automated content classifiers and safety tools, including to better understand how OpenAI's technology is used. The classifications created are metadata about business data received via Acronis Copilot but do not contain any of the business data itself. Acronis's business data is only subject to human review on a service-by-service basis to resolve incidents or as required by law.</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Information collected during interactions with the sales team, such as email address, Customer name and Service used</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• With your consent, Acronis also may use an automated system offered to analyze communications between you and Acronis, which may include personal information. Acronis also may use a third-party service known for automated email analysis.</li></ul><p></p></td></tr></tbody></table>
63<table name="table-part" data-v-a729551d=""><tbody data-v-a729551d=""><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d="">Personal Information that Acronis Collects Directly from You</span></p></td><td data-v-a729551d=""><p><span data-v-a729551d="">Why Acronis Collects this Personal information</span></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Contact and account information<br><em>Name, email address or other username, password, telephone number, postal address and similar contact information (including business card details) and other information that you choose to share.</em></p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• To set up and maintain accounts and create user profiles</li><li>• To provide Acronis Services to non-registered / guest users, e.g., uploading files to Acronis Cyber Files or if you are using Acronis Files Sync and Share and Notary service, Acronis also may receive your passport details by a <a target="_blank" rel="noopener noreferrer" href="https://www.acronis.com/blog/posts/how-to-create-e-signature/">qualified trust service provider</a>.</li><li>• To match users with Customer accounts and to customize users' experience of the Acronis Services (in accordance with applicable data protection laws)</li><li>• To attend one of Acronis' webinars, marketing, training, sports and other events</li><li>• To allow you to download content or attend an event</li><li>• To communicate with you and request feedback about the Acronis Services</li><li>• To provide information that you request, such as when you download resources, participate in an event or sign up to receive emails from Acronis</li><li>• To promote the Acronis Services, such as through targeted advertising (in accordance with applicable data protection laws).</li><li>• To send information that we think will interest you, which is sometimes personalized based on the information associated with your account (in accordance with applicable data protection laws).</li><li>• To provide training, education and awareness raising activities</li><li>• To enable and communicate on Environmental, social and governance (ESG) initiatives and activities</li><li>• To monitor and enforce compliance with Acronis' legal agreements</li><li>• To learn how users interact with our Acronis Services so that we can improve them and develop new features</li><li>• For research and innovation, including to do algorithmic data matching to segment and profile users (in accordance with applicable data protection laws).</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Ordering and purchase related information, billing and delivery address, payment information and similar information necessary to complete a purchase.</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• To complete a purchase.<em>(Acronis does not collect complete payment card information; payment card information is collected and Processed by a third-party payment card processor.)</em></li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected in surveys or focus groups</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features</li><li>• To give Acronis insight and feedback into the Acronis Services and Acronis' other initiatives</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information given during interactions with the customer service team, such as email address, Customer name and Service used</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• For customer support and to troubleshoot problems.</li><li>• To learn how users interact with the Acronis Services so that Acronis can improve them and develop new features.</li><li>• Acronis may monitor or record these interactions for training purposes and for quality assurance. <em>(If Acronis records the interaction, Acronis will provide a notice and obtain consent as required by applicable law.)</em></li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected when you use Acronis Copilot</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Acronis offers certain Business Customers access to Acronis Copilot, a chatbot powered by OpenAI technology. Acronis Copilot is a data search tool that uses an interactive, conversational format. Acronis Copilot collects data (some of which may be personal information) when you interact with it.</li><li>• OpenAI has committed to not use data received in connection with Acronis Copilot for training OpenAI's models (see <a target="_blank" href="https://openai.com/enterprise-privacy/">https://openai.com/enterprise-privacy/</a> dated October 31, 2024). OpenAI does, however, run Acronis's business data submitted to OpenAI's services through automated content classifiers and safety tools, including to better understand how OpenAI's technology is used. The classifications created are metadata about business data received via Acronis Copilot but do not contain any of the business data itself. Acronis's business data is only subject to human review on a service-by-service basis to resolve incidents or as required by law.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected during interactions with the sales team, such as email address, Customer name and Service used</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• With your consent, Acronis also may use an automated system offered to analyze communications between you and Acronis, which may include personal information. Acronis also may use a third-party service known for automated email analysis.</li></ul><p></p></td></tr></tbody></table>
6464
6565**b. Information automatically collected by the Acronis Services**
6666
6767Acronis automatically collects information about how the Acronis Services are used, the computer or mobile device used to access the Acronis Services and other information automatically generated by use of the Acronis Services. This information is collected to deliver the Acronis Services, to analyze, measure the effectiveness of and improve the Acronis Services, to identify and track and record support, to ensure the security and integrity of the Acronis Services, to diagnose and fix technology problems, for billing and account management, for research and innovation and for similar business purposes in accordance with applicable law.
6868
6969Some of this automatically-collected information is personal information under certain data protection laws. Acronis may link automatically-collected information with other personal information that Acronis handles.
7070
71<table name="table-part" data-v-fbc61f62=""><tbody data-v-fbc61f62=""><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62="">Category of Personal Information that Acronis Automatically Collects</span></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62="">Types of Personal Information that Acronis Automatically Collects</span></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Acronis Services usage information</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• How a computer or device interacts with the Acronis Services, including the date and time the Acronis Services are accessed, search requests and results, mouse clicks and movements.</li><li>• Date/time stamps associated with installations, updates and integrations.</li><li>• How often the Acronis Services are used and in which circumstances and similar performance metrics.</li><li>• Features used and the results of their operations and disabled features, such as specific webpages accessed and links clicked.</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Service management data</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Some of the personal information collected depends on the specific feature you use in our Acronis Services. For example:</p><br><ul><li>• Information about software installed on a computer or device, such as version and manufacturer information as part of providing vulnerability assessments and patch management functionality.</li><li>• Names of potentially-malicious files together with their hashes and full paths and blocked website URLs collected to provide antivirus and URL filtering functionality offered through certain of the Acronis Services. Malicious files also may be collected after analysis.</li><li>• Email contents if identified as malicious as part of Acronis's email security services.</li><li>• Information about errors and the activity that preceded or caused the errors.</li><li>• Systems and users' activity logs with the respective date and content to provide you Acronis Services, such as endpoint detection and response and DLP functionality.</li><li>• Information required to establish connection with the third-party integrations you have chosen to use and information required to operate such integrations.</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Device information<br><em>Acronis automatically collects information from and about the computers and other devices used to access the Acronis Services.</em></p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• Hardware and software information.</li><li>• Browser type.</li><li>• Operating system version, device-specific settings and operating system settings, characteristics and configuration.</li><li>• Device or component ID, type and architecture.</li><li>• Information about ISP, wireless or mobile network connection, such as signal strength.</li><li>• IP address and broad geographic device location (e.g., country or city-level location).</li><li>• Data obtained from locally-installed software or endpoints.</li><li>• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Activity and audit logs, including server logs.<br><em>Acronis's servers automatically collect and store data in logs. Some logs include metadata which may contain personal information, such as names of files and folders to the extent they include personal information.</em></p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• Search queries and IP address.</li><li>• Browser type and language.</li><li>• Time zones, date and time of request and referral URL.</li><li>• Certain necessary cookies that may identify a browser or account.</li></ul><p></p></td></tr><tr data-v-fbc61f62=""><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><p>Information collected through cookies, pixels, web beacons and other similar technologies. (Where required by applicable laws and regulations, we will provide you additional information (notice) and/or ask for your consent for such Processing.)</p><p></p></td><td data-v-fbc61f62=""><p><span data-v-fbc61f62=""></span></p><ul><li>• Traffic and usage measurements, such as to monitor the traffic patterns from one webpage to another and to understand whether users visit the Acronis Services after seeing an online advertisement displayed on a third-party website or when you use the chatbot on our website to explore the Acronis Services, connect with Support, learn about free trials and other similar content.</li><li>• Data about the third-party sites or services accessed before interacting with the Acronis Services, which is used to make advertising more relevant for users.</li><li>• Interactions with our marketing communications, such as whether and when an Acronis email is opened to help Acronis measure the success of our email marketing campaign.</li></ul><p></p></td></tr></tbody></table>
71<table name="table-part" data-v-a729551d=""><tbody data-v-a729551d=""><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d="">Category of Personal Information that Acronis Automatically Collects</span></p></td><td data-v-a729551d=""><p><span data-v-a729551d="">Types of Personal Information that Acronis Automatically Collects</span></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Acronis Services usage information</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• How a computer or device interacts with the Acronis Services, including the date and time the Acronis Services are accessed, search requests and results, mouse clicks and movements.</li><li>• Date/time stamps associated with installations, updates and integrations.</li><li>• How often the Acronis Services are used and in which circumstances and similar performance metrics.</li><li>• Features used and the results of their operations and disabled features, such as specific webpages accessed and links clicked.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Service management data</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Some of the personal information collected depends on the specific feature you use in our Acronis Services. For example:</p><br><ul><li>• Information about software installed on a computer or device, such as version and manufacturer information as part of providing vulnerability assessments and patch management functionality.</li><li>• Names of potentially-malicious files together with their hashes and full paths and blocked website URLs collected to provide antivirus and URL filtering functionality offered through certain of the Acronis Services. Malicious files also may be collected after analysis.</li><li>• Email contents if identified as malicious as part of Acronis's email security services.</li><li>• Information about errors and the activity that preceded or caused the errors.</li><li>• Systems and users' activity logs with the respective date and content to provide you Acronis Services, such as endpoint detection and response and DLP functionality.</li><li>• Information required to establish connection with the third-party integrations you have chosen to use and information required to operate such integrations.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Device information<br><em>Acronis automatically collects information from and about the computers and other devices used to access the Acronis Services.</em></p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Hardware and software information.</li><li>• Browser type.</li><li>• Operating system version, device-specific settings and operating system settings, characteristics and configuration.</li><li>• Device or component ID, type and architecture.</li><li>• Information about ISP, wireless or mobile network connection, such as signal strength.</li><li>• IP address and broad geographic device location (e.g., country or city-level location).</li><li>• Data obtained from locally-installed software or endpoints.</li><li>• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Activity and audit logs, including server logs.<br><em>Acronis's servers automatically collect and store data in logs. Some logs include metadata which may contain personal information, such as names of files and folders to the extent they include personal information.</em></p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Search queries and IP address.</li><li>• Browser type and language.</li><li>• Time zones, date and time of request and referral URL.</li><li>• Certain necessary cookies that may identify a browser or account.</li></ul><p></p></td></tr><tr data-v-a729551d=""><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><p>Information collected through cookies, pixels, web beacons and other similar technologies. (Where required by applicable laws and regulations, we will provide you additional information (notice) and/or ask for your consent for such Processing.)</p><p></p></td><td data-v-a729551d=""><p><span data-v-a729551d=""></span></p><ul><li>• Traffic and usage measurements, such as to monitor the traffic patterns from one webpage to another and to understand whether users visit the Acronis Services after seeing an online advertisement displayed on a third-party website or when you use the chatbot on our website to explore the Acronis Services, connect with Support, learn about free trials and other similar content.</li><li>• Data about the third-party sites or services accessed before interacting with the Acronis Services, which is used to make advertising more relevant for users.</li><li>• Interactions with our marketing communications, such as whether and when an Acronis email is opened to help Acronis measure the success of our email marketing campaign.</li></ul><p></p></td></tr></tbody></table>
7272
7373Acronis automatically collects some information using cookies, pixels, web beacons and similar technology tools (collectively, **data collection technology**). Please see [Section 3]() (Data Collection Technology) and the Acronis [Cookie Notice](https://www.acronis.com/en/compliance/cookie-notice/) for more information.
7474
7575**c. Acronis Customer Experience Programs**
7676
7777Acronis may collect certain personal information as part of the Acronis Customer Experience Programs. The information collected through the Acronis Customer Experience Programs helps Acronis provide more specific feedback and guidance about the Acronis Services and features operation and better analyze and improve the Acronis Services. For example, we track how certain features of the Acronis Services are used so that we understand whether and how they are used and whether they are working correctly. We also track how a new feature affects product stability and the protected workload (i.e., a protected end point, such as a computer or server).
169169In some jurisdictions, Processing of personal information requires a legal basis. The legal bases on which Acronis relies for its lawful Processing of personal information vary depending on the context in which the personal information is Processed, the purpose for the Processing and applicable law.
170170
171171The different legal bases on which Acronis relies are:
172172
173173- **Performance of the contract between Acronis and a user or Customer**. We rely on this legal basis to Process contact and payment details, to permit access to the Acronis Services, to provide customer support, to manage a Customer Agreement; to perform our obligations or exercise our rights or to manage our contractual relationship with you.
174174- **Processing is in our legitimate business interests**. We also Process personal information when the Processing is in the legitimate interests of Acronis or a third party and not overridden by privacy or other fundamental rights and freedoms. Legitimate interests include conducting and organizing our business operation, such as marketing of the Acronis Services (if permitted by applicable laws) and other Acronis products, protecting Acronis's legal interests, securing Acronis's IT platform or addressing the requirements of Customers and users. For example, we may Process personal information to understand your use of the Sites and to improve them; to authorize and manage access to certain Acronis Services; to respond to queries; to combine contact information together with information about an event you attended or content you accessed to enhance our marketing and business intelligence; to customize our interactions with you; to promote the Acronis Services and other Acronis products; and to operate, maintain and secure the Acronis Services for users and Customers. We also may have other legitimate interests and, if appropriate, we will make them clear at the relevant time.
175- **Processing based on consent**. We may ask for consent to Process personal information for certain reasons, such as for direct marketing. You may withdraw your consent at any time by contacting us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#67030613064a171508130204130e08094a0801010e04022706041508090e144904080a) or by navigating through the particular Settings menu, e.g., by clicking our "Unsubscribe" link at the bottom of promotional emails. Withdrawing consent does not affect the lawfulness of Processing based on consent before its withdrawal.
175- **Processing based on consent**. We may ask for consent to Process personal information for certain reasons, such as for direct marketing. You may withdraw your consent at any time by contacting us at data-protection-office@acronis.com or by navigating through the particular Settings menu, e.g., by clicking our "Unsubscribe" link at the bottom of promotional emails. Withdrawing consent does not affect the lawfulness of Processing based on consent before its withdrawal.
176176- **Processing for a legal obligation**. In some cases, Acronis Processes personal information based on a legal obligation. For example, Acronis must Process personal information to comply with a court order or subpoena or applicable anti-money laundering laws may require Acronis or its agent to collect and report certain information. Acronis will notify you when providing your personal information is mandatory and inform you on the possible consequences if you do not provide your personal information.
177177
178 If you have questions about or need further information concerning the legal basis for Acronis's Processing of personal information, please contact [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#b8dcd9ccd995c8cad7ccdddbccd1d7d695d7deded1dbddf8d9dbcad7d6d1cb96dbd7d5).
178 If you have questions about or need further information concerning the legal basis for Acronis's Processing of personal information, please contact data-protection-office@acronis.com.
179179
180180## 7\. PROTECTION AND RETENTION OF PERSONAL INFORMATION
181181
182182We take precautions intended to help protect personal information that we Process. We use a variety of measures to protect personal information from unauthorized access and use. Our safeguards are designed to provide a level of security appropriate to the risk of Processing your personal information and include (as applicable) measures to ensure the ongoing confidentiality, integrity, availability, and resilience of Processing systems and a procedure for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the Processing of personal information.
183183
184184For more information on Acronis's security measures, please check [https://www.acronis.com/security/cloud/data-processing-terms/](https://www.acronis.com/security/cloud/data-processing-terms/) .
185185
186186Acronis also expects that Business Customers and users will use appropriate security measures to protect information. Acronis may suspend your use of all or part of the Acronis Services without notice if we suspect or detect any breach of security.
187187
188If you believe that information you provided to us is no longer secure, please notify us immediately at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#13777267723e63617c677670677a7c7d3e7c75757a7076537270617c7d7a603d707c7e). If we become aware of an incident that affects the security of your personal information, we will provide you with notice as required by applicable law. When permitted by applicable law, Acronis will provide this notice to you through the email address associated with your account.
188If you believe that information you provided to us is no longer secure, please notify us immediately at data-protection-office@acronis.com. If we become aware of an incident that affects the security of your personal information, we will provide you with notice as required by applicable law. When permitted by applicable law, Acronis will provide this notice to you through the email address associated with your account.
189189
190190How long Acronis retains specific personal information varies depending on the purpose for its collection, the Acronis Services used, data categories and the context of Acronis's relationship with Business Customers and users. Acronis retains personal information to provide the Acronis Services, as permitted by applicable law, to comply with legal obligations (such as for tax and accounting purposes), to enforce our agreements, to resolve disputes, to fulfill the purposes described in this Privacy Statement, and as otherwise disclosed to you. Acronis will delete or anonymize personal information in accordance with applicable law.
191191
192192## 8\. CHILDREN'S PERSONAL INFORMATION
193193
194194The Acronis Services are not directed to or intended for use by minors. If we learn that we received personal information directly from a minor, we will use that personal information only to inform the minor that he/she/they cannot use the Acronis Services.
206206Acronis may transfer personal information to our subprocessors - both Acronis affiliate subprocessors and third-party subprocessors - located around the world. Subprocessors are listed [here](https://www.acronis.com/en/compliance/subprocessors/).
207207
208208To protect personal information subject to a cross-border transfer, Acronis has implemented technical and administrative safeguards that protect personal information in accordance with this Privacy Statement and applicable data protection laws, including entering into legally binding agreements that accord at least the same or comparable standards of protection to transferred personal information as in its originating jurisdiction as required by applicable data protection laws.
209209
210210For transfers from the EEA, Switzerland or UK by Acronis to its subprocessors, Acronis uses [Standard Contractual Clauses](https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj/) (with supplements in accordance with Switzerland's Federal Act on Data Protection and the UK's Data Protection Act 2018) (collectively, **Standard Contractual Clauses**). Acronis also transfers personal information using the lawful method directed by the relevant Customer. For cross-border transfers of personal information from the EEA, Switzerland or UK to the United States, Acronis also complies with the EU-U.S. Data Privacy Framework (**EU-U.S. DPF**), the UK Extension to the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework (**Swiss-U.S. DPF**) as set forth by the U.S. Department of Commerce. Our current DPF Privacy Policy is available [here](https://www.acronis.com/en/company/privacy-dpf/). Acronis's DPF certification with the DPF is available [here](https://www.dataprivacyframework.gov/list/).
211211
212Please contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#88ece9fce9a5f8fae7fcedebfce1e7e6a5e7eeeee1ebedc8e9ebfae7e6e1fba6ebe7e5) to request a copy of the safeguards applicable to transfers of your personal information.
212Please contact us at data-protection-office@acronis.com to request a copy of the safeguards applicable to transfers of your personal information.
213213
214214In some cases, use of the Acronis Services may involve international transfers of personal information which Acronis does not control, for example, when you enable a third-party integration with our Acronis Services. In such cases, you are responsible for evaluating and confirming the legality of the cross-border transfers.
215215
216216## 11\. PRIVACY RIGHTS AND CHOICES
217217
218218You can make choices about Acronis's Processing of your personal information. You can exercise your privacy rights by contacting Acronis as described in this section or using various tools that Acronis makes available. In some cases, your ability to access or control your personal information is limited by applicable law.
249249
250250- Right to receive information about the Processing of your personal information
251251- Right to request access to the personal information Acronis holds about you
252252- Right to request correction or update of your personal information
253253- Right to request erasure or deletion of your personal information
254254
255You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#36525742571b464459425355425f59581b5950505f55537657554459585f451855595b)
255You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com
256256
257257In your request, please make clear the personal information to which your request relates. Please also attach a copy of your National Identity Document. For your protection, we may verify your identity and geographic residency before fulfilling your request. Legal Representatives must attach the documentation that proves the validity of the legal representation. We will comply with your request as soon as reasonably practicable.
258258
259259**• If you are located in Australia**
260260
261261To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:
264264- Right to request to refrain from identifying yourself, or to use a pseudonym
265265- Right to request access to the personal information Acronis holds about you, free of charge
266266- Right to correct inaccurate personal information Acronis holds about you
267267- Right to object to direct marketing
268268- Right to submit a complaint
269269
270You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#e783869386ca979588938284938e8889ca8881818e8482a786849588898e94c984888a).
270You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com.
271271
272272Data Protection Regulator:
273273
274274You have the right to lodge a complaint with the Australian Information Commissioner, if you first submit a complaint to Acronis and your complaint is not resolved. You may submit a complaint to the Australian Information Commissioner in writing:
275275
276276Online: [the privacy complaint form](https://webform.oaic.gov.au/prod)
287287- Right to correct your inaccurate personal information
288288- Right to request anonymization or deletion of your personal information
289289- Right to portability of your personal information
290290- Right to object to and revoke consent for Processing of your personal information
291291- Right to request a review of decisions made solely based on automated Processing of personal information affecting your interests, if Acronis engages in such Processing in the future
292292
293You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#3b5f5a4f5a164b49544f5e584f52545516545d5d52585e7b5a58495455524815585456).
293You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com.
294294
295295In your request, please make clear the personal information to which your request relates. For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.
296296
297You may contact our Data Protection Office Team at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#9bfffaeffab6ebe9f4effef8eff2f4f5b6f4fdfdf2f8fedbfaf8e9f4f5f2e8b5f8f4f6).
297You may contact our Data Protection Office Team at data-protection-office@acronis.com.
298298
299299Data Protection Regulator:
300300
301301Autoridade Nacional de Proteção de Dados
302302[https://www.gov.br/anpd/pt-br](https://www.gov.br/anpd/pt-br/)
303303
308308- Right to request information about the personal information Acronis holds about you
309309- Right to request access to the personal information Acronis holds about you
310310- Right to request correction or completion of your personal information
311311- Right to withdraw consent to the Processing of your personal information
312312- Right to lodge a complaint about the Processing of your personal information with the Office of the Privacy Commissioner of Canada (Data Protection Regulator)
313313
314Residents of Quebec: The data protection officer can be contacted by email at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#7b1f1a0f1a560b09140f1e180f12141556141d1d12181e3b1a18091415120855181416).
314Residents of Quebec: The data protection officer can be contacted by email at data-protection-office@acronis.com.
315315
316You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#73171207125e03011c071610071a1c1d5e1c15151a1016331210011c1d1a005d101c1e).
316You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com.
317317
318318**• If you are located in EEA, Switzerland or UK**
319319
320For personal information for which Acronis is the Controller, please contact our Data Protection Office Team at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#a3c7c2d7c28ed3d1ccd7c6c0d7cacccd8eccc5c5cac0c6e3c2c0d1cccdcad08dc0ccce) to submit a request about your personal information. We may not allow you to review certain data for legal, security or other reasons.
320For personal information for which Acronis is the Controller, please contact our Data Protection Office Team at data-protection-office@acronis.com to submit a request about your personal information. We may not allow you to review certain data for legal, security or other reasons.
321321
322Acronis's EU representative according to Art. 27 GDPR is Acronis Germany GmbH, Landsberger Straße 110, 80339 München, Germany. Acronis's EU representative can be contacted at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#95f1f4e1f4b8e5e7fae1f0f6e1fcfafbb8faf3f3fcf6f0d5f4f6e7fafbfce6bbf6faf8).
322Acronis's EU representative according to Art. 27 GDPR is Acronis Germany GmbH, Landsberger Straße 110, 80339 München, Germany. Acronis's EU representative can be contacted at data-protection-office@acronis.com.
323323
324324Specifically, you have the following rights with respect to your personal information:
325325
326326- **Right to access personal information that Acronis holds about you.** If you are a registered user, you can review certain personal information that you provided to Acronis by logging in to your account. If you are not a registered user, Acronis may take reasonable steps to verify your identity before providing access to personal information.
327327- **Right to receive a copy of your personal information:** If you are a registered user, you can download certain personal information that you provided to Acronis by logging in to your account. If you are not a registered user, Acronis may take reasonable steps to verify your identity before providing your personal information to you.
328328- **Right to correct or delete personal information, to restrict or object to some of our Processing of your personal information.** The easiest way to correct or delete certain account-related personal information that you have provided to the Acronis Services is to log in to your account and enter the necessary changes in your profile settings.
329329- **Right to data portability.** This means you have the right to receive your personal information in a structured, commonly used and machine-readable format and have it transmitted to another Controller provided that the Processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into contract with you.
330- **Right to withdraw consent in certain circumstances.** When Acronis Processes your personal information based on your consent, you have the right to withdraw your consent by contacting us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#bcd8ddc8dd91ccced3c8d9dfc8d5d3d291d3dadad5dfd9fcdddfced3d2d5cf92dfd3d1) or by navigating through the Settings menu. Withdrawing consent does not affect the lawfulness of Acronis's Processing before you withdrew your consent and also will not change Processing that is based on a basis other than your consent.
330- **Right to withdraw consent in certain circumstances.** When Acronis Processes your personal information based on your consent, you have the right to withdraw your consent by contacting us at data-protection-office@acronis.com or by navigating through the Settings menu. Withdrawing consent does not affect the lawfulness of Acronis's Processing before you withdrew your consent and also will not change Processing that is based on a basis other than your consent.
331331
332332At this time, Acronis does not carry out automated decision-making or profiling that significantly affects the legal rights of data subjects.
333333
334If you wish to exercise your privacy rights, in your request, please make clear what personal information you would like to have changed or to what Processing you object, whether you would like to have your personal information deleted or what other limitations you would like to put on Acronis's use of your personal information. We will respond to your request as soon as reasonably practicable and in accordance with data protection regulations. You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#86e2e7f2e7abf6f4e9f2e3e5f2efe9e8abe9e0e0efe5e3c6e7e5f4e9e8eff5a8e5e9eb).
334If you wish to exercise your privacy rights, in your request, please make clear what personal information you would like to have changed or to what Processing you object, whether you would like to have your personal information deleted or what other limitations you would like to put on Acronis's use of your personal information. We will respond to your request as soon as reasonably practicable and in accordance with data protection regulations. You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com.
335335
336336Your privacy rights are not absolute and do not apply in every circumstance. We may limit or reject certain requests when the applicable requires or allows us to do so, such as when a request is unlawful, duplicative or may infringe on privacy rights of a third party or if we are not able to verify your identity.
337337
338338We often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the personal information provided until after the completion of such purchase). Our databases and other records may have residual data which will not be removed.
339339
340340Data Protection Regulator (EU):
385385Acronis shares personal information collected from or about residents of Japan or otherwise subject to the privacy laws of Japan under the following terms:
386386
387387- All personal information described in this Privacy Statement is used jointly (within the meaning of the privacy laws of Japan).
388388- The joint users are Acronis International GmbH, Acronis Japan KK, Roppongi Hills Mori Tower 8/F 10-1 Roppongi 6-Chrome Minato-ku Tokyo, Japan 106-6108 and the Acronis Group Subprocessors, as described in [https://www.acronis.com/compliance/subprocessors/](https://www.acronis.com/en/compliance/subprocessors/). The purpose of joint use of personal information is described above in this Privacy Statement.
389389- Acronis International GmbH is responsible for the management of personal information under this Privacy Statement.
390390
391You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#e387829782ce93918c978680978a8c8dce8c85858a8086a38280918c8d8a90cd808c8e).
391You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com.
392392
393393Data Protection Regulator:
394394
395395You have the right to lodge a complaint with the Personal Information Protection Commission of Japan. You may submit a complaint to the Personal Information Protection Commission of Japan [here](https://www.ppc.go.jp/en/contactus/).
396396
397397**• If you are located in New Zealand**
401401- Right to obtain confirmation of whether Acronis is Processing your personal information
402402- Right to request access to the personal information Acronis holds on you
403403- Right to correct your inaccurate personal information
404404- Right to request erasure of your personal information
405405- Right to lodge a complaint with the New Zealand Privacy Commissioner
406406
407You can exercise your privacy rights by submitting your request via email to [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#cda9acb9ace0bdbfa2b9a8aeb9a4a2a3e0a2ababa4aea88dacaebfa2a3a4bee3aea2a0).
407You can exercise your privacy rights by submitting your request via email to data-protection-office@acronis.com.
408408
409409Data Protection Regulator:
410410
411411You have the right to lodge a complaint with the New Zealand Privacy Commissioner: [https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner](https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/).
412412
413413**• If you are located in Singapore**
418418- Right to obtain information about the Processing of your personal information
419419- Right to correct or supplement your inaccurate personal information
420420- Right to withdraw your consent for the Processing of your personal information
421421
422422You may have the right to opt out of receiving promotional text messages (SMS/MMS) by registering your Singapore telephone number with the national Do Not Call registry at [https://www.dnc.gov.sg/index.html](https://www.dnc.gov.sg/index.html). We will only send promotional texts to a Singapore number if we reasonably believe that we have obtained your consent to do so (but you will always have the right to opt out at any time). Please be reminded that the Singapore Do Not Call registry requirements do not apply to business-to-business communications, email messages, and/or texts that are of an informational or transactional nature.
423423
424For any data protection related queries or requests, you may contact our Data Protection Office Team at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#01656075602c71736e75646275686e6f2c6e6767686264416062736e6f68722f626e6c)
424For any data protection related queries or requests, you may contact our Data Protection Office Team at data-protection-office@acronis.com
425425
426426**• If you are located in South Africa**
427427
428428To the extent provided under the privacy laws applicable to you, you have the right to make the following requests about your personal information:
429429
430430- to ask whether Acronis holds personal information about you, free of charge
441441We may (and in some cases are required to) verify your identity before we can act on your request to exercise your privacy rights.
442442
443443Electronic direct marketing communication will be sent to you (until you opt out) when:
444444• you consent to receive direct marketing communication in accordance with the Protection of Personal Information Act 4 of 2013 (**POPIA**); or
445445• we received your personal information in connection with the Acronis Services so that we can communicate with you about our other products or services. You can choose to opt out of receiving these marketing communications at any time by using the "unsubscribe" link or contacting Acronis using the contact information below.
446446
447For any data protection related queries or requests, please contact our Data Protection Office Team at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#adc9ccd9cc80dddfc2d9c8ced9c4c2c380c2cbcbc4cec8edcccedfc2c3c4de83cec2c0). You also have a right to lodge a complaint with the Information Regulator (South Africa) via email at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#cf9f809f868e8ca0a2bfa3aea6a1bbbc8fa6a1a9a0bdaaa8baa3aebba0bde1a0bda8e1b5aee0).
447For any data protection related queries or requests, please contact our Data Protection Office Team at data-protection-office@acronis.com. You also have a right to lodge a complaint with the Information Regulator (South Africa) via email at POPIAComplaints@inforegulator.org.za/.
448448
449449**• If you are located in Türkiye**
450450
451451Data Controller
452452Acronis Türkiye Siber Teknolojiler A.S
453453Sanayi Mahallesi, Teknopark Bulvarı, Teknopark 1
464464- Right to request the rectification of incomplete or inaccurate personal information
465465- Right to request the erasure or destruction of your personal information
466466- Right to request notification of the operations carried out in compliance with the KVKK
467467- Right to request information about the third parties to whom your personal data has been transferred and
468468- Right to claim compensation for the damage arising from the unlawful Processing of your personal data.
469469
470If you would like to exercise any of these rights, please contact [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#f397928792de83819c879690879a9c9dde9c95959a9096b39290819c9d9a80dd909c9e). Within the scope of Article 11 of the KVKK, you can send your requests to us in writing or by using the registered electronic mail (KEP) address, secure electronic signature, mobile signature or the electronic mail address previously notified to the data Controller by the relevant person and registered in the data Controller's system. The following must be included in the application sent to us:
470If you would like to exercise any of these rights, please contact data-protection-office@acronis.com. Within the scope of Article 11 of the KVKK, you can send your requests to us in writing or by using the registered electronic mail (KEP) address, secure electronic signature, mobile signature or the electronic mail address previously notified to the data Controller by the relevant person and registered in the data Controller's system. The following must be included in the application sent to us:
471471
472472a) Name, surname and signature if the application is in writing,
473473b) Turkish Republic identity number for citizens of the Republic of Türkiye, nationality, passport number or identity number if applicable for foreigners,
474474c) Residence or workplace address for notification,
475475d) Electronic mail address, telephone and fax number for notification, if applicable,
476476e) Subject of the request.
478478In addition to the above, please attach information and documents related to the subject to the application.
479479
480480**• If you are located in the U.S.**
481481Please see our [U.S. State Privacy Rights Notice](https://www.acronis.com/en/company/privacy-rights-notice/). The U.S. State Privacy Rights Notice describes privacy rights available under U.S. state privacy laws and how to exercise those privacy rights.
482482
483483**• All Other Locations**
484If you are located in a jurisdiction with data protection laws that offer you privacy rights not described below, please contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#75111401145805071a011016011c1a1b581a13131c1610351416071a1b1c065b161a18). We respect your privacy rights and will do our best to accommodate your requests.
484If you are located in a jurisdiction with data protection laws that offer you privacy rights not described below, please contact us at data-protection-office@acronis.com. We respect your privacy rights and will do our best to accommodate your requests.
485485
486486For your protection, we may need to verify your identity and place of residence before fulfilling your request. We will comply with your request as soon as reasonably possible and within the time periods required by applicable law. If Acronis has valid reasons not to honor your request, we will provide you with a written explanation.
487487
488If at any time you believe that Acronis has not adhered to this Privacy Statement, please contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#ec888d988dc19c9e8398898f98858382c1838a8a858f89ac8d8f9e8382859fc28f8381). We will use good faith efforts to determine and correct the problem.
488If at any time you believe that Acronis has not adhered to this Privacy Statement, please contact us at data-protection-office@acronis.com. We will use good faith efforts to determine and correct the problem.
489489
490490## 12\. GOOGLE WORKSPACE TERMS AND CONDITIONS
491491
492492Acronis utilizes certain Google APIs to provide backup and recovery services for your data in the following Google Workspace products: Gmail, Google Contacts, Google Calendar, Google Drive, Google Team Drives (collectively, **Google User Data**). In order to provide such backup and recovery Services to you, Acronis requires read-only access to the lists of users and Team Drives in your Google Workspace organizational structure as well as reading and writing access to all other Google User Data.
493493
494494Acronis stores Google User Data in data centers operated by Acronis or Acronis's data center providers.
499499- When Required by Law: Acronis or Acronis's affiliates may use servers and other equipment to provide the Acronis Services that are located in countries where litigants, law enforcement, courts, and other agencies of the government may have the right to access Google User Data stored within their jurisdictions upon terms and conditions provided by local law. Acronis may also provide access to your Google User Data to government authorities if Acronis suspects or believes that the Google User Data contains child pornography or other prohibited content or data or that the Google User Data is being used for illegal purposes. Acronis reserves the right, consistent with data privacy and other user data protection requirements applicable to the jurisdiction where Google User Data is stored, and if mandated by applicable law, regulation, legal process, or governmental order, to disclose Google User Data, but only to the extent required to satisfy those laws, regulations or orders. Unless prohibited by law or other order, Acronis will provide you with reasonable notice of any such required or requested disclosure and reasonably cooperate to limit such disclosure to the extent allowed by law.
500500
501501Other Lawful Disclosures: We also share Google User Data (i) if disclosure would mitigate Acronis's liability in an actual or threatened lawsuit; (ii) as necessary to protect legal rights of Acronis, users, Business Customers, vendors, business partners or other interested parties; (iii) to pursue available remedies or limit the damages; (iv) to enforce our agreements; and (v) to respond to an emergency.
502502
503503## 13\. HOW TO CONTACT ACRONIS
504504
505If you have questions about this Privacy Statement, please contact our Data Protection Office Team at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#77131603165a070518031214031e18195a1811111e14123716140518191e045914181a).
505If you have questions about this Privacy Statement, please contact our Data Protection Office Team at data-protection-office@acronis.com.
506506
507507## 14\. TRANSLATIONS
508508
509509Acronis may, from time to time, provide translations of this Privacy Statement into local languages ("Translations"). Translations are provided for convenience only. The English language version of these Terms with the same Effective Date referenced in Section 9 above will control in the event of any difference in meaning or interpretation between a Translation and the English language version with the corresponding Effective Date.
510510
511511© 2003-2026 Acronis International GmbH. All rights reserved.