Acronis U.S. State Privacy Rights Notice
NOTEDDATED 2024-03-05 · VERSION 20260823_rev01 · COMPARED WITH 20260822_rev01
What changed, in plain language
Nothing in this privacy notice actually changed for consumers. The only differences are the scrambled codes Acronis' website uses to hide its contact email addresses from spam bots. Those codes get re-scrambled every time the page is served, so the underlying email addresses, phone number, mailing address, and all of your privacy rights are exactly the same as before.
This change appears to be cosmetic (formatting, typos, or contact details).
Changelog
- ± CHANGEDSpam-protection codes for contact emails were regenerated
Acronis hides its contact email addresses behind a Cloudflare anti-spam scrambler. The scrambled version of those links changed in six places (the employee privacy notice contact, the compliance contact, the sensitive-information contact, the privacy request and authorized agent contacts, the appeals contact, the Shine the Light contact, and the general contact). The real email addresses behind them did not change. This is a technical detail of how the page is displayed, not a change to the policy.
Full text changes — 20260822_rev01 to 20260823_rev01
COLOUR MARKS THE SEVERITY OF A FLAGGED CLAUSE · + AND − MARK ADDED AND REMOVED
| 25 | 25 | Other capitalized terms used but not defined in the [Acronis Privacy Statement](https://www.acronis.com/en/company/privacy/) or this Notice have the meanings given to them in U.S. Privacy Laws. |
| 26 | 26 | |
| 27 | 27 | ## I. When Does This Notice Apply? |
| 28 | 28 | |
| 29 | 29 | This Notice applies to you as a Consumer when you are asked to acknowledge it and when Acronis is the Controller of your personal information. |
| 30 | 30 | |
| 31 | This Notice does not apply to Acronis' current and former employees, independent contractors and job applicants. Please contact [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#3242405b4453514b1c51534057574041725351405d5c5b411c515d5f) for Acronis' California Personnel Privacy Notice. | |
| 31 | This Notice does not apply to Acronis' current and former employees, independent contractors and job applicants. Please contact [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#92e2e0fbe4f3f1ebbcf1f3e0f7f7e0e1d2f3f1e0fdfcfbe1bcf1fdff) for Acronis' California Personnel Privacy Notice. | |
| 32 | 32 | |
| 33 | 33 | This Notice covers the twelve (12) months prior to the "Last Updated" date above. This Notice is reviewed at least once per year and updated as needed. If Acronis' processing materially changes between updates to this Notice, Acronis will provide a supplemental notice when or before the changes apply. |
| 34 | 34 | |
| 35 | 35 | ## II. To Which Personal Information Processing Does This Notice Apply? |
| 36 | 36 | |
| 37 | 37 | Acronis (as Controller) collects personal information from or about you as follows: |
| 190 | 190 | Acronis relies on third-party providers for obtaining geo-IP location information, including when enabling or disabling cookies and honoring GPC signals. |
| 191 | 191 | |
| 192 | 192 | If at any time you believe that Acronis has not adhered to its specific privacy obligations, please contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#8eeaeffaefa3fefce1faebedfae7e1e0a3e1e8e8e7edebceefedfce1e0e7fda0ede1e3). We will use good faith efforts to determine and correct the problem. We do not knowingly Sell or Share the personal information of Consumers under age 16, unless we receive affirmative (opt-in) authorization from either the Consumer who is between age 13 and 16 or the parent or guardian of a Consumer who is less than age 13. If you think Acronis may have unknowingly collected personal information of a Consumer under age 16, please contact us using the information in [How to Contact Acronis](https://www.acronis.com/en/company/privacy-rights-notice/). Acronis may disclose your personal information for the following purposes (which are not a Sale or Share): (i) if you direct Acronis to disclose personal information; (ii) to comply with any Consumer rights request you submit to Acronis; (iii) disclosures among the entities that constitute Acronis or as part of a corporate transaction; and (iv) as otherwise required or permitted by applicable law. |
| 193 | 193 | |
| 194 | 194 | **(e) Right to Limit Sensitive Personal Information Processing (if/when applicable)** |
| 195 | 195 | |
| 196 | Acronis does not require that you provide sensitive personal information (as defined in U.S. Privacy Laws) to use the Acronis Services. If you provide us with sensitive personal information, you have consented to Acronis' processing of the sensitive personal information for the purpose for which you provided it. You also may have certain privacy rights related to your sensitive personal information. Please contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#50343124317d20223f24353324393f3e7d3f3636393335103133223f3e39237e333f3d). | |
| 196 | Acronis does not require that you provide sensitive personal information (as defined in U.S. Privacy Laws) to use the Acronis Services. If you provide us with sensitive personal information, you have consented to Acronis' processing of the sensitive personal information for the purpose for which you provided it. You also may have certain privacy rights related to your sensitive personal information. Please contact us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#2d494c594c005d5f4259484e5944424300424b4b444e486d4c4e5f4243445e034e4240). | |
| 197 | 197 | |
| 198 | 198 | **(f) Automated Decision Making/Profiling (if/when applicable)** |
| 199 | 199 | |
| 200 | 200 | If Acronis engages in processing that may constitute Automated Decision Making or Profiling under U.S. Privacy Laws, you have the right to opt-out of certain types of Automated Decision Making or Profiling processing. |
| 201 | 201 | |
| 202 | 202 | 2\. **How to Exercise Privacy Rights** |
| 203 | 203 | |
| 204 | To submit a request to exercise your Consumer privacy rights or to submit a request as an authorized agent, submit a form at [https://support.acronis.com/submit-ticket](https://support.acronis.com/submit-ticket), as described in our dedicated Knowledge Base article: [https://kb.acronis.com/authorized\_agent](https://kb.acronis.com/authorized_agent), email us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#51353025307c21233e25343225383e3f7c3e3737383234113032233e3f38227f323e3c) or call us at TOLL-FREE NUMBER: [+18885687931](tel:+18885687931) . Please check for and respond to any follow-up inquiries we make. Please be aware that we do not accept or process requests through other means (e.g., via fax). More information on how you can exercise your consumer privacy rights under U.S. Privacy Laws, including CCPA is available [here](https://kb.acronis.com/USprivacyrights). | |
| 204 | To submit a request to exercise your Consumer privacy rights or to submit a request as an authorized agent, submit a form at [https://support.acronis.com/submit-ticket](https://support.acronis.com/submit-ticket), as described in our dedicated Knowledge Base article: [https://kb.acronis.com/authorized\_agent](https://kb.acronis.com/authorized_agent), email us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#2c484d584d015c5e4358494f5845434201434a4a454f496c4d4f5e4342455f024f4341) or call us at TOLL-FREE NUMBER: [+18885687931](tel:+18885687931) . Please check for and respond to any follow-up inquiries we make. Please be aware that we do not accept or process requests through other means (e.g., via fax). More information on how you can exercise your consumer privacy rights under U.S. Privacy Laws, including CCPA is available [here](https://kb.acronis.com/USprivacyrights). | |
| 205 | 205 | |
| 206 | 206 | 3\. **Verification of Privacy Rights Requests** |
| 207 | 207 | |
| 208 | 208 | We may ask you to provide verifying information, such as your name, email, telephone number and/or account information, before we act on your request. We will review the information provided and may request additional information. We will not fulfill your Right to Know (Categories), Right to Know (Specific Pieces), Right to Delete or Right to Correction request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected personal information. We do not verify opt-outs of Sell/Share/Target or Limitation of Sensitive personal information requests unless we suspect fraud. We verify each request as follows: |
| 209 | 209 | |
| 210 | 210 | - Right to Access/Know (Categories): We verify your Request to Access/Know categories of personal information to a reasonable degree of certainty. If we cannot do so, we will refer you to this Notice for a general description of our privacy practices. |
| 214 | 214 | - Correction: We verify your Request to Correct Personal Information to a reasonable degree of certainty depending on the sensitivity of the personal information and the risk of harm for unauthorized correction. |
| 215 | 215 | |
| 216 | 216 | To protect Consumers, if we are unable to verify a privacy rights request, we are unable to honor the request. We will use personal information provided in a verified privacy rights request only to verify identity or authority to make the privacy rights request and to track and document responses unless Acronis also received the personal information for another purpose. |
| 217 | 217 | |
| 218 | 218 | 4\. **Agent Requests** |
| 219 | 219 | |
| 220 | You may use an authorized agent to make a privacy rights request for you. Before you can authorize an agent, Acronis requires that you complete and submit a form at [https://support.acronis.com/submit-ticket](https://support.acronis.com/submit-ticket), as described in our dedicated Knowledge Base article: [https://kb.acronis.com/authorized\_agent](https://kb.acronis.com/authorized_agent), email us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#98fcf9ecf9b5e8eaf7ecfdfbecf1f7f6b5f7fefef1fbfdd8f9fbeaf7f6f1ebb6fbf7f5) or call us at [+18885687931](tel:+18885687931) (toll-free). We also may require you to directly confirm that you authorized the agent to submit the request. Once confirmed, your Authorized Agent may exercise privacy rights on your behalf, subject to the requirements of applicable law. | |
| 220 | You may use an authorized agent to make a privacy rights request for you. Before you can authorize an agent, Acronis requires that you complete and submit a form at [https://support.acronis.com/submit-ticket](https://support.acronis.com/submit-ticket), as described in our dedicated Knowledge Base article: [https://kb.acronis.com/authorized\_agent](https://kb.acronis.com/authorized_agent), email us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#6f0b0e1b0e421f1d001b0a0c1b06000142000909060c0a2f0e0c1d0001061c410c0002) or call us at [+18885687931](tel:+18885687931) (toll-free). We also may require you to directly confirm that you authorized the agent to submit the request. Once confirmed, your Authorized Agent may exercise privacy rights on your behalf, subject to the requirements of applicable law. | |
| 221 | 221 | |
| 222 | 222 | 5\. **Appeals** |
| 223 | 223 | |
| 224 | You may appeal Acronis' decision regarding a request by email at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#a1c5c0d5c08cd1d3ced5c4c2d5c8cecf8ccec7c7c8c2c4e1c0c2d3cecfc8d28fc2cecc). Please use the same email address that you used to submit the initial privacy rights request to submit your Request to Appeal and please add "Request to Appeal" in the subject line of the email. If you do not use the same email address, Acronis cannot link your Request to Appeal to your initial privacy rights request. | |
| 224 | You may appeal Acronis' decision regarding a request by email at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#fb9f9a8f9ad68b89948f9e988f929495d6949d9d92989ebb9a988994959288d5989496). Please use the same email address that you used to submit the initial privacy rights request to submit your Request to Appeal and please add "Request to Appeal" in the subject line of the email. If you do not use the same email address, Acronis cannot link your Request to Appeal to your initial privacy rights request. | |
| 225 | 225 | |
| 226 | 226 | 6\. **Acronis' Responses** |
| 227 | 227 | |
| 228 | 228 | Some personal information that we maintain is insufficiently specific for us to be able to associate it with a verified Consumer (e.g., data tied only to a pseudonymous browser ID). We do not include that personal information in response to those requests. If we deny a request, in whole or in part, Acronis will explain the reasons in our response. |
| 229 | 229 | |
| 230 | 230 | Acronis will make commercially reasonable efforts to identify personal information that we process to respond to a privacy rights request. In some cases, particularly with voluminous and/or typically irrelevant data, we may suggest you receive the most recent or a summary of your personal information and give you the opportunity to elect whether you want the rest. We reserve the right to direct you to where you may access and copy responsive personal information yourself. We will typically do not charge a fee to fully respond to your requests; provided, however, that we may charge a reasonable fee or refuse to act upon a request, if your request is excessive, repetitive, unfounded or overly burdensome. If we determine that the request warrants a fee or that we may refuse it, we will give you notice explaining why we made that decision. You will be provided a cost estimate and the opportunity to accept such fees before we will charge you for responding to your request. |
| 242 | 242 | **3\. Our Rights and the Rights of Others** |
| 243 | 243 | |
| 244 | 244 | Acronis may collect, use and disclose your personal information as required or permitted by applicable law, which may override your rights under U.S. Privacy Laws. Acronis is not required to honor requests if doing so would infringe Acronis' or another party's rights or conflict with applicable law. |
| 245 | 245 | |
| 246 | 246 | **4\. California Shine the Light Law** |
| 247 | 247 | |
| 248 | Acronis does not share "personal information," as defined by California's "Shine the Light" law, with third parties for those third parties own direct marketing purposes, unless we have consent for this sharing. California residents may opt-out of this sharing by contacting us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#95f1f4e1f4b8e5e7fae1f0f6e1fcfafbb8faf3f3fcf6f0d5f4f6e7fafbfce6bbf6faf8) or Burlington, MA 1, Van de Graaff Drive, Suite 301, Burlington, MA, 01803 (Attn: Privacy). | |
| 248 | Acronis does not share "personal information," as defined by California's "Shine the Light" law, with third parties for those third parties own direct marketing purposes, unless we have consent for this sharing. California residents may opt-out of this sharing by contacting us at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#89ede8fde8a4f9fbe6fdeceafde0e6e7a4e6efefe0eaecc9e8eafbe6e7e0faa7eae6e4) or Burlington, MA 1, Van de Graaff Drive, Suite 301, Burlington, MA, 01803 (Attn: Privacy). | |
| 249 | 249 | |
| 250 | 250 | Please add the statement "Shine the Light Request" in the subject line and in the body of your correspondence. Please also attest to the fact that you are a California resident and provide a current California address for your response. This right is available in addition to CCPA rights and requires a separate request. The Do Not Sell/Share/Target opt-out is broader and will limit our sharing with third parties for their own direct marketing purposes without the need for making a separate Shine the Light request. |
| 251 | 251 | |
| 252 | 252 | Acronis will not accept Shine the Light Requests by telephone or by fax and is not responsible for Shine the Light Requests not properly labeled or sent or that are incomplete. |
| 253 | 253 | |
| 254 | 254 | ## VIII. How To Contact Acronis |
| 255 | 255 | |
| 256 | If you have any questions, comments or concerns about our privacy practices, please contact us by email at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#26424752470b565449524345524f49480b4940404f45436647455449484f550845494b), call us at TOLL-FREE NUMBER: [+18885687931](tel:+18885687931) or visit [www.acronis.com](https://www.acronis.com/www.acronis.com) to submit a privacy support ticket to Acronis' support team at [https://support.acronis.com/submit-ticket](https://support.acronis.com/submit-ticket) . (Email communications are not necessarily secure so please do not include sensitive information in an email.) | |
| 256 | If you have any questions, comments or concerns about our privacy practices, please contact us by email at [\[email protected\]](https://www.acronis.com/cdn-cgi/l/email-protection#fb9f9a8f9ad68b89948f9e988f929495d6949d9d92989ebb9a988994959288d5989496), call us at TOLL-FREE NUMBER: [+18885687931](tel:+18885687931) or visit [www.acronis.com](https://www.acronis.com/www.acronis.com) to submit a privacy support ticket to Acronis' support team at [https://support.acronis.com/submit-ticket](https://support.acronis.com/submit-ticket) . (Email communications are not necessarily secure so please do not include sensitive information in an email.) |